Stayed one night, room was fine, bed good. Bathroom tiles dirty with mould. On arrival staff refused to accept cash for the $150 bond they demanded, they debited $300 from our credit card by mistake, swiped it twice!! Didn't acknowledge their error until check-out time next day. Then told us that it could be 5 days before the bond was refunded to our account, saying that we should fax our bank directly to facilitate and expedite the process!!! Staff were ok to deal with on a personal level, but were obviously forced to follow very unreasonable management requirements.
We have travelled extensively in Australia and throughout the world and have never encountered such intransigent treatment. We will never stay here again and will advise friends and associates not to stay here also!!
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- Also Known As:
- Sophia Hotel Melbourne