The rooms are disgusting - carpets are stained with bleach and the rooms are a headache to get into- the signs to ur room although it is small are not helpful. The staff are slow, unresponsive, and when my husband asked to get our bags out of reception they slammed the door in his face and we waited another 30 minutes to sum up the courage to ask for them again. The $150 charge they DEBIT from your card is a joke - It's a crap hotel and every other amazing hotel I've been to had only required a photocopy of the card for incidentals. The hot breakfast was disgusting. Bacon half cooked and u can hear the elderly cook screaming at another staff member - maybe that's how they talked to one another but very unprofessional and embarrassing to witness. Their aircons in the room are directly in front of your bed so you can't breathe if you wanted to sleep with it on - it gets so stuffy. Never again!
- Also Known As:
- Sophia Hotel Melbourne
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