I was absolutely disgusted with the service and the $150 charge made to my card the day we arrived for 'incidentals' still waiting for it to be returned to me. So many complaints by others staying there that they could charge your card and then not have it refunded for at least 5 days after checking out. Reception staff were practically non existent and had to ring bell at least 3 times each time we were at the desk and needed something. Went to the bar to have a drink at 8 pm before going out for dinner and the blonde girl working in the bar made it more than obvious that we were an inconvenience to her and stated several times that they were about to close when there was signs everywhere saying 'open til late!' Not sure of what late is in their books but it was only early to us. Would not recommend to anyone to stay there again. Was highly disappointed with everything with this hotel. Only upside was the king size bed and complimentary breakfast but when we went for breakfast there was no clean coffee cups or glasses for us to have a drink in. Had to wait 5 mins for the chef to do dishes. Then there wasn't any hot water in the urn. Absolutely shocking place. Do not stay here. They self rate themselves as 4 star but I wouldn't even award them half a star!!
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- Also Known As:
- Sophia Hotel Melbourne