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“Do not stay here!!!!!” 1 of 5 stars
Review of Hotel Sophia

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Hotel Sophia
4.0 of 5 Hotel   |   277 King Street | Box 14116, Melbourne, Victoria 8001, Australia   |  
Hotel amenities
Ranked #123 of 170 Hotels in Melbourne
1 review
2 helpful votes 2 helpful votes
“Do not stay here!!!!!”
1 of 5 stars Reviewed July 13, 2013 via mobile

I was absolutely disgusted with the service and the $150 charge made to my card the day we arrived for 'incidentals' still waiting for it to be returned to me. So many complaints by others staying there that they could charge your card and then not have it refunded for at least 5 days after checking out. Reception staff were practically non existent and had to ring bell at least 3 times each time we were at the desk and needed something. Went to the bar to have a drink at 8 pm before going out for dinner and the blonde girl working in the bar made it more than obvious that we were an inconvenience to her and stated several times that they were about to close when there was signs everywhere saying 'open til late!' Not sure of what late is in their books but it was only early to us. Would not recommend to anyone to stay there again. Was highly disappointed with everything with this hotel. Only upside was the king size bed and complimentary breakfast but when we went for breakfast there was no clean coffee cups or glasses for us to have a drink in. Had to wait 5 mins for the chef to do dishes. Then there wasn't any hot water in the urn. Absolutely shocking place. Do not stay here. They self rate themselves as 4 star but I wouldn't even award them half a star!!

  • Stayed July 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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390 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
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English first
Leamington Spa, United Kingdom
Senior Contributor
49 reviews 49 reviews
6 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed July 8, 2013

Picked it as was in a good location and was cheap in comparison to others around. This hotel was clean and the beds were comfortable. The room however was rather small and the bathroom was far from great. There is a complimentary breakfast which varied in quality over the days I was staying but was fine to start the day. Would stay again if money was a major issue but there are better places about if you are willing to pay.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caloundra, Australia
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed June 30, 2013

DO NOT STAY HERE. They kicked me out in the dark and the rain, and refused to honour my pre-paid accomodation because I don't have a credit card. I've stayed in many hotels in my time and I have always offered cash in place of the credit card swipe, but these people refused my cash and refused to supply me with accomodation, despite me being fully pre paid. I was forced to find different accomodation at 6pm at night, fresh off the plane from QLD. I was offered a refund and told the money would be back in my account the next day, but in fact it took three entire weeks to see the money again. Was forced to stump up another $1000 to stay somewhere else. Do not stay at Hotel Sophia. On one occassion when I rang to check the progress of my refund, I was hung up on. I had serious doubts I would get my money back at all. May I recommend Hotel Ibis on Little Bourne instead. Far superior.

  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunnellon
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 27, 2013

I stayed for one night. Room pleasant enough and the hot breakfast was a bonus.

However 6 days later the so-called bond of $150 is still on my credit card. Whilst checking in, numerous people were complaining about this ludicrous charge.

From internet searches this recurs as a current theme. Personally I think the practice is highly illegal and will be taking the matter up with the ACC. It actually is a form of fraud so maybe the AFP should look into it as well.

I won't be staying there again purely because of this ludicrous charge.,

  • Stayed June 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maroochydore, Australia
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed June 25, 2013

great find close to train, bus to & from airport, etihad stadium. Very clean & comfortable. Friendly staff, we had no trouble with noise issues even for Saturday night. Our room was towards the back. Approx 5 minute walk to train station & etihad stadium easy to catch tram into shopping area. Bed comfortable, great coffee machine in room, price was very good value would stay here again, recommend for couples.

Room Tip: The back rooms for quieter sleep
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Mildura, Australia
1 review
5 of 5 stars Reviewed June 21, 2013

My partner and I stayed for a long weekend to combine a work trip with a bit of Melbourne shopping. We thoroughly enjoyed our stay at Hotel Sophia. The rooms were very clean and comfortable. We loved the breakfast in the morning and the coffee-pod machine in our room. The staff were helpful and friendly and our location made it easy to get around the CBD, See you again soon!

Room Tip: Corner rooms- bit more space and nicer views
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed June 6, 2013

The room we were given had possibly the worst soundproof walls and a big, paper-thin window looking out onto King Street. The whole night there was noise coming from the traffic and because it was raining, we could also hear every splash the cars made as they were going past. Even if you manage to ignore and sleep through all that, there were people constantly slamming and banging doors from 3-4am. As mentioned in other reviews, you really can hear people talking quite clearly and voices do seem to be amplified in the corridor. Surprisingly, we didn't hear any noise at all from the pub downstairs which we were expecting.

The room itself was okay, reasonably-sized with a king bed which was quite comfortable but the win factor had to be the location of the telly, which was situated behind a pillar thus could only be seen if you sat immediately below it or right on the edge of the bed.
The shared bathroom (with one other room) was a bit of a hassle to get into with all the doors but was otherwise clean and big.
The location was good as it was close to Southern Cross Station and public transport access or if you don't mind walking, takes about 10 mins or so to the CBD.
Check-in was relatively prompt, however, because the staff couldn't communicate with the guest before us, we had to wait about awhilte (after I helped with interpreting house rules).

  • Stayed May 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Sophia

Address: 277 King Street | Box 14116, Melbourne, Victoria 8001, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#95 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Sophia 4*
Number of rooms: 49
Reservation Options:
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Also Known As:
Sophia Hotel Melbourne

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