Just returned from 3 nights staying at the Sebel Docklands - stayed in both a 1 bedroom Waterfront King and a 2 Bed/2 Bath Waterfront Apartment on the 3rd floor (explanation below)
After staying at Quay West a few months ago - I found the 1 bedroom apartment quite small, particularly the bedroom. Yes, it did have a King bed and 2 bedside tables in it - but absolutely nothing else would fit anyway!(could not even hang clothes up in one side of the wardrobe as the bedside table was right up against it). The bathroom was small, but nicely laid out and obviously new and clean.
When we returned to the apartment after a hard days shopping on the 2nd day - our room keys would not work. Left hubby guarding the bags outside the room and returned to reception who re-programmed them and went back to the room - still not working....went back down to reception and the Manager (I think?) came back to the room with us, and his key would not work either....so maintenance was called. He did arrive promptly but advised that they would have to break into the room which could take some time. We left our shopping at reception and went to find a restaurant to pass some time and when we returned approx half an hour later - they had broken into the room but we had to pack and move to another one.
So - we moved to the 2 Bed/2 Bath apartment next door - much more spacious! Bedrooms basically the same small size as the 1 Bed, but we kept most of our clothes etc in the spare room so was much easier. Only issue with this apartment was my husband went out onto the balcony with his coffee early the next morning so I could have a sleep in, and the sliding door "locked itself" when he closed it so he had to bang on the window to wake me up so I could let him in - good job we weren't both out there!
Overall impressions....apart from the door issue which is hopefully just teething problems for a new building, I felt it was all a bit underwhelming...
Definitely not a 5 star property, not even close. A few small improvements would make a huge difference though. Eg -
Nobody shows you to your room or helps with your bags (they do at Quay West!)
No bathrobes in the rooms - this is a pet hate of mine, particularly in a room that has a balcony - I don't want to have to get fully dressed to have a coffee outside in the morning, particularly as we were overlooked by other apartments.
No information whatsoever in the rooms about the property or the room itself -had to call reception on our last day to find out what time to checkout, and nothing to tell you how to use the TV/Foxtel etc. Also would have been useful to know that there was an IGA and bottleshop only a couple of streets away - we found them by accident after walking all over Harbourtown trying to find a bottle of wine! Just some local info/directions would have been greatly appreciated.
And on an aesthetic note...I love the colour purple but the corridors are a bit much....
So would I stay again? If it was the same price as we just paid for the opening special - Yes maybe, but if full price, then definitely No sorry....much better value to be found elsewhere.
- Also Known As:
- Grand Mercure Docklands Hotel Melbourne
- Grand Mercure Docklands Hotel
- Mercure Hotel Melbourne
- Grand Accor Docklands
- Official Description (provided by the hotel):
- The waterfront Grand Mercure Apartments Docklands are located at NewQuay with the tram by its door and within walking distance of Melbourne's central business district, Etihad Stadium and factory shopping outlets. ... more less
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