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“Nice” 4 of 5 stars
Review of Grand Mercure Docklands

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Grand Mercure Docklands
4.0 of 5 Hotel   |   18 Aquitania Way, Melbourne, Victoria 3008, Australia (Docklands)   |  
Hotel amenities
Ranked #87 of 158 Hotels in Melbourne
Launceston, Australia
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Nice”
4 of 5 stars Reviewed October 8, 2013

We had a 2 bedroom and 2 bathroom apartment, it was a beautiful apartment with nice views over the water
The bathrooms are quite small and pokey compared to the size of the rest of the apartment
Plenty of storage room and large comfy couch
I got this room at a reasonable rate but not sure i would want to pay full price because it didnt have the 'wow' factor
The trams are only a minute walk and there are plenty of restaurants close by. You can also get a discount at some of the restaurants by flashing your room key
It is in a beautiful location and quiet
I did find it odd there was no hotel book, you know the one that has what to do in an emergency, facilities ie, pool, reception phone number etc
I would stay again at the right price

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAGM1, Front Office Manager at Grand Mercure Docklands, responded to this review, October 10, 2013
Dear Elizabeth,
Thank you for taking the time to comment on your recent stay with us at Th Sebel and Docklands Apartments Grand Mercure.
I am very please that you found the location of the apartments very good. I am sorry to hear that the compendium was not located in your apartment and will communicate this through to the Housekeeping manager.

Once again, thank you for staying at Docklands Apartments Grand Mercure.

Regards

Jeffrey Mok
Assistant Manager - Front Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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475 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Macedon, Australia
Level Contributor
189 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
4 of 5 stars Reviewed October 7, 2013

Spent a night here after a wedding in a one bedroom apartment. On arrival (2hours early) the lovely staff at reception were kind enough to let us check in to our room. The apartment was quite small but had all we could have wanted and was great for a couple. The decor was lovely - very stylish, modern and comfortable. The bed was also very comfortable. Lovely place in a great centrally located area of the Docklands - we hope to return.

Room Tip: Ask for a waterfront room.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Country Vic
Level Contributor
92 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed September 22, 2013

I am a regular visitor to Melbourne for work and often stay in a hotel. At times I am able to bring my family along with 3 kids. Rather than squeezing into a hotel - this is a fantastic option.

We booked through Wotif.com and ended up with a 2 BR apartment for 2 adults and 3 kids. The third child slept on a blow up mattress as it was only for 2 nights. The apartment was fantastic - roomy, great views over the water and towards Etihad Stadium, and an easy walk to work for me.

Shopping is handy - the family went to South Wharf and I had an easy walk to work in the CBD.

We had pre booked a car park so it was an easy park and secure. Overall I recommend these apartments but like everything else - shop around for the right price.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
48 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed September 13, 2013 via mobile

These apartments are a good alternative to a hotel if you are staying for more than a couple of nights or with a group of people.

The apartments are modern but there is no wow factor, they are pretty standard. We had to walk for quite a while from the reception area to another building where our apartment was located, this would be annoying if you were only staying for a short time. Docklands is still a bit of a ghost town especially at night.

Overall, nice apartments if you want to stay in this part of town.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAGM1, Manager at Grand Mercure Docklands, responded to this review, September 15, 2013
Dear Matthew F,

Thank you for taking the time to comment on your recent stay with us at Docklands Apartments Grand Mercure.

I am pleased to hear that you found our apartments nice and modern.

We look forward to welcoming you back to Docklands Apartments Grand Mercure the next time you visit Melbourne.
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Booleroo Centre, Australia
Level Contributor
40 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed August 26, 2013

Spent three nights in a three bedroom unserviced apartment with friends, it was large, clean and comfortable with great views over the waterfront. The only complaint was the showers that kept going cold then hot again after a few minutes. The location was great with a free city loop tram leaving from just out the back every 10 minutes, and plenty of places to eat and shop nearby. Etihad stadium was only a 10 minute away.

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAGM1, Manager at Grand Mercure Docklands, responded to this review, August 29, 2013
Dear notafussytraveller,

Thank you for staying at Grand Mercure Docklands and for taking the time to post your review on Trip Advisor.

I am pleased to hear that you enjoyed the precinct in Docklands and that you found the apartment clean and comfortable. I am disappointed to hear that the our reception team did not recommend our optional mini service facility during your stay with us and that your showers turned cold after some time. Our maintenance team will look into the cause of this.

We look forward to welcoming you back to Melbourne in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bunbury, Australia
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed August 24, 2013 via mobile

Despite reading unflattering reviews regarding the construction outside we loved our three night stay. Our studio apartment was modern and tastefully decorated and contained everything we needed.....and more! I had no intention of using the washing machine, dishwasher or ironing board nor the fully equipped kitchen! Although not in the city centre, the Docklands apartments are surrounded by a huge array of restaurants and a mere 2-3 minute walk from the City Circle tram which is a great free service that gives you a guided tour around the city. Staff were helpful and accommodating. Grand Mercure ticked all the boxes for us and we wouldn't hesitate to recommend it as destination.....we will be staying here again!

Stayed August 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAGM1, Manager at Grand Mercure Docklands, responded to this review, August 25, 2013
Thank you for staying at Docklands Apartments Grand Mercure.

I appreciate you taking the time to post your review on Trip Advisor, and I'm pleased to hear the apartment allocated to you met your expectations.

We look forward welcoming you back to Docklands Grand Mercure on any future visits you may make to Melbourne.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Mercure Docklands

Address: 18 Aquitania Way, Melbourne, Victoria 3008, Australia
Location: Australia > Victoria > Melbourne > Docklands
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#70 Family Hotel in Melbourne
#76 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Mercure Docklands 4*
Number of rooms: 165
Official Description (provided by the hotel):
The waterfront Grand Mercure Apartments Docklands are located at NewQuay with the tram by its door and within walking distance of Melbourne's central business district, Etihad Stadium and factory shopping outlets. ... more   less 
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Also Known As:
Grand Mercure Docklands Hotel Melbourne
Mercure Hotel Melbourne
Grand Accor Docklands

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