We chose to stay at the Alto as a treat to ourselves after two weeks on the road staying in 'family affordable' accommodation options. I was very impressed by the Alto's committment to environment sustainability and it was a deciding factor in securing my business. The final deciding factor was that cooked breakfast was included in the price.
The staff right through our stay were fantastic and very helpful. It was great to finally have someone lug my bag into the room and then back into the car the next morning. The rooms were only just big enough, however the bathroom was huge with a great shower head. I know this sounds crazy, but the toilet seat was tiny! Very uncomfortable and freezing cold!!
What made me disgruntled over our stay was that the parking was offsite and was in a very scary feeling location. I had to park my car at 10:30 at night, on my own. So driving down behind closed gates, adjacent to a vacant and rundown building covered in graffiti and rubbish was not my idea of safety. Plus, once in this very frightening compound, there were no directions on how on earth to get out. I would have been happy to pay for valet parking on that one! Also, I asked twice prior to our arrival about parking to ensure we could reserve a space and it was not once mentioned that it was 1. offsite or 2. at additional cost.
Another reason I don't rate this hotel is that it advertises the touchy feely nice reading room, massage chairs and complimentary espresso coffee and hot chocolate etc. But again, no mention that the hours are limited. So when I safely made it back to the hotel after parking the car, I was really disappointed that I missed out on a massage and coffee before heading off to bed.
On the upside, we'd really suffered through our trip with shocking mattresses and pillows, however, at the Alto, we had the most comfortable night's sleep of our entire trip.
The mattress, pillows and great staff were the saving factor in our stay, however, I won't choose to stay here again if I have my own car. Great if you're using public transport, very central and on the doorstep of trains and trams.
- Official Description (provided by the hotel):
- Melbourne's multi-award winning 4 star eco-friendly boutique apartment hotel that is Carbon Neutral, Green Star and Green Globe accredited.Located in the centre of Melbourne city within a 2 minute walk of the airport shuttle bus, shopping, tram stops & train station. Easy walk to major attractions. Features include rooms, studios & apartments, restaurant & bar, library & book exchange with complimentary espresso coffee, car parking, gym access, massage room & free wifi internet. ... more less
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- Also Known As:
- Alto Hotel Melbourne
- Alto Bourke