My husband and I stayed here on the Australia Day Long Weekend and thoroughly enjoyed the hotel. We were checked in promptly by Andrew at reception, who handled everything with a friendly and professional manner. We liked the fact that we were seeing the same staff most of the time too which makes the experience more personal as well. We stayed in room 307 which was listed as a "Petite" Room. We thought this described the room very well. We were only going to be there to sleep and shower, so it was great. We especially loved the large TV and the extreme number of Foxtel Channels. Everything you wanted was there all in a compact package. And as most mentioned before in reviews the beds are "to die for". We found the room quiet but of course this always depends on your adjoining room neighbours. Location was good for us as it was close to Southern Cross Station which meant we could walk to the hotel. We had breakfast one morning and were happy with that, but the restaurant wasn't open on the nights we stayed for meals so can't comment here. Overall, we would highly recommend this hotel and hope to stay there again next time we need to be in Melbourne.