We had been travelling for three weeks overseas and had requested an early check in. The hotel was full but they proprietized the make up of our room so that we got access as soon as possible. Whilst waiting they provided coffee and helped us plan our visit ie what tram to catch, where to catch it, how the ticketing and fare system worked etc.
We had a two bedroom loft apartment which was clean, bright and as pleasant a view you could get from a small downtown hotel. The apartment was completely self contained. My computer had been broken during our travels and on asking where the closest internet cafe was, they offerred me an administration laptop to use during our stay. I cant say how much I appreciated this and it epitomized the customer service culture of the hotel.
If you are in Melbourne for the football then you can easily walk to Eithiad Stadium and a tram just up the road on Bourke Street will take you to the MCG. With the Sky Bus just around the corner and trams out the front the location is ideal for a visit to Melbourne.
Every staff member was very friendly and incediblly helpful. We did not eat at the hotel so I can't comment on the food, but we did eat at numerous reataurants within walking distance and there is a lot of choice.
A warning if you are staying in one of the loft apartments and have big heavy suitcases, be careful on the narrow staircase as it is both dangerous and difficult getting them up and down.
Apart from that based on our stay I can't recommend hotel enough.
- Official Description (provided by the hotel):
- Melbourne's multi-award winning 4 star eco-friendly boutique apartment hotel that is Carbon Neutral, Green Star and Green Globe accredited.Located in the centre of Melbourne city within a 2 minute walk of the airport shuttle bus, shopping, tram stops & train station. Easy walk to major attractions. Features include rooms, studios & apartments, restaurant & bar, library & book exchange with complimentary espresso coffee, car parking, gym access, massage room & free wifi internet. ... more less
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- Also Known As:
- Alto Hotel Melbourne
- Alto Bourke