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“Good for business trip, not more...” 4 of 5 stars
Review of Quest Docklands

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Quest Docklands
750 Bourke Street | Victoria Point, Docklands, Melbourne, Victoria 3008, Australia   |  
Hotel amenities
Ranked #56 of 171 Hotels in Melbourne
Noumea, New Caledonia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Good for business trip, not more...”
4 of 5 stars Reviewed June 8, 2014

I stayed twice at Quest Docklands for business trips in Melbourne over 2 weekends. The first weekend was very nice, the room is very clean but quite small. So for my own comfort for my second stay I asked for an upgrade that I would have paid, but as my company booked initially my room the booking couldn't be modified which is a shame. The second weekend was less enjoyable, people in the apartment next door were having a little party (maybe after the game that took place at the stadium), the loud music stopped around 1am only. During this second stay, the dryer in the room didn't work, after notifying it to the reception it was fixed but the machine was running but not actually drying clothes... I ended up with a load of wet clothes.
Other than the "technical" problems, the staff is very helpful, the property very clean and close to public transport.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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55 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Brisbane, Australia
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 3, 2014

Recently stayed at this property and can honestly say this hotel takes customer service to another level. Even at 5 star hotels I've stayed at i rarely come across service like this property provided, they could not do enough to help and even when i was being inconvenient they did everything they could to accommodate and assist with a smile.

Travelling with children we found the two bedroom executive to be spacious and comfortable.
Will defintely stay again.

Room Tip: If you are looking for living space book the Two Bedroom Executive!
See more room tips
  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_QDocklands, General Manager at Quest Docklands, responded to this review, June 5, 2014
Dear Etoile76,

Thank you for sharing your wonderful recommendation of the property.

The Two Bed Executive Apartments are a fantastic accommodation option for families travelling to Melbourne, with plenty of space and flexible bedding configurations.

I have shared your feedback with the team and they were all thrilled to read that we exceeded your customer service expectations.

Once again thank you for the review and we look forward to welcoming you back to Quest Docklands.

Happy travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Top Contributor
251 reviews 251 reviews
59 hotel reviews
Reviews in 48 cities Reviews in 48 cities
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed May 31, 2014

I had an overnight stay at the Quest Docklands before a commitment at Etihad Stadium the next morning.

It's not a big property as far as serviced apartments go but it is very well maintained with friendly and efficient staff. The rooms are comfortable enough with a small kitchenette and generous bathroom.

It also has a really convenient doorway to the promenade level of the stadium. If you're looking for accommodation because you're attending something at Etihad, it doesn't get better than this.

Overall, it's good. The staff lift it to another level.

  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_QDocklands, General Manager at Quest Docklands, responded to this review, June 5, 2014
Dear Klkh2002,

Thank you for sharing your wonderful recommendation and review of the property.

The direct access to Etihad Stadium is amazing, being only a few seconds from the entry gates does make staying at Quest Docklands very convenient when attending football matches or conferences at the stadium.

We look forward to welcoming you back to Quest Docklands.

Happy travels!
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Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 12, 2014

My room was in excellent condition and was everything I wanted. It's close to the train station and many shops and restaurants and is close to a couple of nice running trails. Only downside is most of the local breakfast/lunch places are closed on weekends.

Stayed May 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_QDocklands, General Manager at Quest Docklands, responded to this review, May 27, 2014
Dear Jason,

Thank you for the great review on TripAdvisor following your visit in May. We truly appreciate your feedback and time.

The Quest Docklands team are thrilled your stay with us was comfortable and relaxing. We are also very happy you found our staff friendly and helpful.

We look forward to welcoming you back on your next trip to Melbourne.

Kind Regards,
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adelaide
Top Contributor
51 reviews 51 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed May 5, 2014

Could not be better location for Etihad events. Good facilities, and all the reception staff were terrific, more like 5 star all of them.
We found it strange we received a phone call to confirm our booking, we were asked if wanted a King size bed, which naturally we did. So it was disappointing to find a double- really not even a Queen. There were huge gaps between the bed and the fixed side tables.
I thought it odd on Check in that we had a coffee plunger, but no plunger coffee. No service the next day as it was a Public Holiday. Saturday morning we had plunger coffee. Also on check in we had no bin liner just one for a little tidy not the correct size for kitchen bin. This was also rectified on the Saturday. I cant recall the other issues- but sure we had some.
Also on Public Holidays none of the close by restaurants were open for Breakfast, as we arrived late the night before I would recommend ordering a breakfast pack from the hotel.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_QDocklands, General Manager at Quest Docklands, responded to this review, May 27, 2014
Dear Jarox,

Thank you for your feedback. We are pleased to hear you were happy with the location. facilities and service from the hotel team. Apologies for the housekeeping issues you experience, I have shared your feedback with the team.

We look forward to welcoming you back on your next visit to Melbourne.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Australia
Top Contributor
55 reviews 55 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 28, 2014

We booked a deal which included an upgrade to a one bedroon apartment with free wi-fi for three nights on Anzac weekend. Given the location and the standard of the suite the deal was worth the money. Being able to walk into the CBD and having good quality restaurants nearby in Docklands is a bonus.

We struck a slight glitch however with housekeeping. There was no service on Anzac day which is ok as there was advance notice. On the Saturday however housekeeping arrived at 9.45 a.m to do the service. We were not quite ready and asked the staff to give us 30 minutes. We went out for the day and returned abnout 3.15. The room had not been serviced at all ! After ringing the staff arrived pronto and did the speediest run through ever. We vacated the room for the staff to service and returned to find the amenities in the kitchen [ milk, teabags ] not replenished. A trip to thefront office solved that problem, but no apology.

At check out the young trainee wantyed to charge $80 for wi-fi used. This was solved by the front desk manager promptly with an apology about the recent implementation of comp. wi-fi. and its policy with the front office staff.

Apart from the housekeeping problem, which should not happen in such a property, the Quest Docklands is still recommended.

Room Tip: Rooms on the north side get lovely sun and overlook Etihad Stadium which is good for people watching...
See more room tips
  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_QDocklands, General Manager at Quest Docklands, responded to this review, May 27, 2014
Dear Rusell,

Thank you for your wonderful review and recommendation, it was great to read that you enjoyed your stay at Quest Docklands.

Our newly refurbished One Bedroom Apartments are wonderful rooms, ideal for extended stays or anyone who values space and convenience when travelling to Melbourne. Featuring a full kitchen, separate spacious open plan living and dining area that extends out to a balcony, master bedroom with king or queen bed and bathroom with private laundry facilities. If you need to get down to business, the full sized writing desk with high speed internet access will ensure you stay connected. Or if you want to simply relax the 42” HD LED TV with Foxtel, DVD player and iPod dock are sure to keep you entertained.

I agree that the location of the property is great, with the CBD only a short walk away.

Thank you for letting me know about your housekeeping experience, I have shared you feedback with our team.

Once again thanks for your recommendation, we look forward to welcoming you back to Quest Docklands!
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Canberra, Australia
Top Contributor
72 reviews 72 reviews
23 hotel reviews
Reviews in 36 cities Reviews in 36 cities
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed April 18, 2014

First the positive. We opted for a one bedroom apartment. All was clean and tidy and functioned as it should. The equipment levels were adequate although the internet access has some issues (more on that below) The hotel is quite well located, backing on to the Etihad Stadium, a short walk to the Spencer street station and the city, and about a 20 minute walk to the Southbank and the exhibition centre. Parking at the hotel is limited but is available and within financial reason for a city hotel ($25 a day compared to nearby commercial parking facilities that ranged from more than $25 to $15 on an early bird deal.

And now the negative... sadly there is a level of noise intrusion that comes from the street, aircraft and doors closing in the corridor. The external noises are difficult to avoid without double glazing which you will find on new builds these days. But the door noise could have been easily avoided by the hotel with more effective damping on the door closers and cushioning where the door meets the door frame.

Internet is only complimentary for the first 30 minutes per day of use and then only for a single login. Logout and/or use your 30 minutes and you'll need to sign up for a breathtaking $5.50 for 50mb if memory serves right. Unfortunately we were not advised of the 30 minutes free when we arrived, in fact we were informed when we first asked about internet connection that it was a charged service. We only found out otherwise when we specifically asked a different employee the following day. But accessing the free 30 minutes is an annoying process of asking for a password every day at reception. Most hotels these days provide Wi-Fi free with no fuss log in. For the good will that it's worth and given the room tariff charged, I can't see why the Quest Docklands don't.

The hotel has no gym or swimming pool. But it does have an arrangement with the local YMCA to allow guests access. This is not the most convenient arrangement but the management did have the foresight to negotiate the arrangement. But we could not find the information in our room on fitness facilities and we only found about the arrangement when we asked.

Pricing was a bit optimistic against other hotels of similar standard that are more centrally located within the CBD.

Perhaps if relevant and correct information was provided on arrival (e.g. about the internet and fitness facilities), noise levels were a little lower and the pricing was less optimistic or more things were included in the tarrif (e.g. Wi-Fi, parking etc) we'd have rated the hotel as "very good". It's a tough call, but at the end of the day price does have a bearing on expectation.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_QDocklands, General Manager at Quest Docklands, responded to this review, May 27, 2014
Dear Zalton

We would like to thank you for taking the time to review your recent stay with us at Quest Docklands and for letting fellow travellers know about the great facilities and services we have to offer, as well as our fantastic location.

Once again thanks for your recommendation, we look forward to welcoming you back to Quest Docklands!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quest Docklands

Address: 750 Bourke Street | Victoria Point, Docklands, Melbourne, Victoria 3008, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette
Hotel Style:
#46 Business Hotel in Melbourne
#60 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$
Number of rooms: 133
Official Description (provided by the hotel):
STUNNINGLY REFURBISHED APARTMENTS IN 2013!Quest Docklands Serviced Apartments has been stylishly refurbished to accommodate both the corporate and leisure traveler. Our hotel accommodation in Docklands is located next door to the Etihad Stadium, minutes from Southern Cross Station, Melbourne's Southbank precinct, Crown Casino, Melbourne Convention Centre and the heart of Melbourne's CBD.Quest Docklands feature 133 non-smoking serviced apartments in Docklands, Melbourne. Each apartment offers kitchen and laundry facilities with individually controlled reverse cycle air-conditioning. For the traveler who needs to stay in touch, our Docklands hotel accommodation feature WiFi internet access, direct dial phones with voice-mail, LCD televisions with Foxtel connection and DVD players to keep you entertained.Our accommodation has comfortably appointed one, two and two bedroom executive serviced apartments that feature separate living and dining area that extend out on to a balcony and iPod dock for your enjoyment. Quest Docklands Serviced Apartments is the ideal alternative to hotel style accommodation and offers daily In Room Dining options, 10 charge back restaurants and complimentary use of the YMCA Health Club and business centre*.Other features of the property include on site car parking (subject to availability) and access to the YMCA Heath club. Quest Docklands also offers a fully equipped conference room for all of your meeting and small conference / seminar / training requirements. Catering can be arranged and parking is available for conference delegates at Etihad Stadium.For your convenience and peace of mind, secure on-site car parking** is available, charges apply. Perfectly located in the heart of Docklands Melbourne, a leisurely stroll from top eateries, Quest Docklands is your complete Melbourne accommodation solution.*Complimentary use of the business centre is limited to 30 minutes per day, per apartment.* YMCA Health Club, please check opening and class times. Not open on public holidays. **Car parking is subject to availability and is offered on a first in first served basis, upon reservation. ... more   less 
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Also Known As:
Quest Docklands Melbourne

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