Our family (toddler & infant) have just returned from a very pleasant 4 night stay. Our apartment was on the 20th floor with views to the back and towards other skyscrapers. Their proximity to our tower was not of much concern to us as we are not the sort of people who care too much about our privacy. Our rate was $250 per night so we thought that was reasonable given that we had a two bedroom.

THE POSITIVES:
1. Great location – just 5 minutes walk to Crown Casino & walking distance to all major tram lines
2. Very spacious
3. Clean, quiet & great for kids with a two bedroom
4. Great in room dining menus
5. Complimentary check out until 12noon granted
6. Nice to have a pool deck
7. Self contained – washing machine, dryer etc
8. Handy corner store located on the corner of the street

THENEGATIVES:
1. The biggest problem is the venetian blinds in all rooms – VERY early wake up call for mum, dad and the kids – need to have some block out curtains!!Gets dark late and the sun is up early.
2. Lobby smells of Asia (but who really cares)
3. Only supplied with 6 towels for 5 nights – asked for two more, after some discussion with duty manager. Eventually received some as I was happy to pay. Rate charged $10
4. $40 room service charge if you want your apartment cleaned

Our recommendation would be to ask for a room on the street side if you want the city views and more privacy. I don't think it really matters how high up you are as you get a view regardless. Higher up on the street side may reduce the traffic noise if you like to sleep with open windows though. Might be an idea to get a room away from the rubbish shoot if you are staying for a long period of time. We believe each floor has one.

The staff at this establishment are not grat at replying to emails in much detail. We did find that on arrival though the reception staff were very friendly and helpful. They were more than happy to book our transfers to and from the airport and assist us with storage of baggage etc. We wanted to know what basic provisions were provided so we could stock up prior to our arrival. Here is a list of the basics:

- sachets of washing powder, dishwashing powder, tea, coffee, sugar; soap, shampoo, conditioner, 3 rolls of toilet paper and 6 towels for 4 people (no pool towels) This will get you by for 1-2 days. After that you need to bring your own.

Overall, we were very happy with this apartment. We would definitely stay here again if the same rate or better was offered. Wouldn't pay more for for the apartment, especially as it isn't serviced during our stay.

We have just got back from staying 8 days at the Short Stay location on City Road. This was our sixth stay with them. During this stay we had a 2bdrm apartment on the 22nd floor which provided great views. While the apartment was a little pricy, we were staying over during the Tennis Open and so expected to pay more than normal, as seems to be standard among most places during this time period.

During the stay we dealt with various staff who were all helpful and friendly in making our stay enjoyable. Nothing was ever a trouble when we contacted them for several different enquiries. Having stayed with them before we knew that the apartments were only serviced every 7 days, but to us this was not a problem as the apartment comes with its own laundry facilities. We also like the fact that this means you don't have cleaning staff trapsing through your apartment everyday just to 'spruce - up' the room.

With anything though, it pays to read the information provided on their website to ensure that you know what to expect from them, as the Short Stay aren't a 'hotel-apartment' chain type accommodation and have been in the past, marketed more towards longer term stays. Having stayed with the Short Stay at their various locations on now six occasions, we would not hesitate to recommend them to others.

We have just returned from 5 days stay at South Bank Short Stay Apartments in Melbourne. Experience is rather disappointing for accommodation which cost almost $500/night.
There was no change of bed linen or towels for seven days and there were no spare beddings or towels so we could wash the ones we used. When contacted "friendly staf" we were told "friendly" that they do not do that deliberately to make our holyday miserable and that everything was in black and white in terms and conditions.
The accommodation like this, with swimming pool and gym facilities, should offer much more towels like other resorts do even the ones in much poorer countries.
The worst part is pointing to "black and white" fine print which, I have to admit, I have never paid any attention to because I expected that level of service. Metter of fact I could not find that part even now. This just shows the bad attitude of the management.
Carpets were not vacuumed for the entire stay, doors were squeaky and toilette paper was not supplied at all.
Bed blankets were in stains and the apartment was so poorly furnished (no side tables or wall units ) so we had to leave our clothing, cameras, chargers etc. on the floor.
Except the nice location and stunning views the rest of the stay was total disappointment.
Defenitely not value for money.
I am quite happy to discuss this matter with anybody willing to hear from me and people who stayed with me.

The apartments marketed by Short Stay Apartments are said to be luxury. While the location and building is impressive I couldn't help feeling let down by the standard of the furnishings:
The TV was an old 21 inch box, the couches were poorly constructed leaving hard wooden areas on the arms where there should be padding, the tables, chairs and blinds were very office-like, the bed was uncomfortable and reminded me of lying on the springs of a trampoline (and the blanket was like a big flat sponge), and the bathroom products provided were of a low quality. The apartment was also in need of a paint.
Having said all that, it was very spacious, it had Internet provided (even though it didn't work one of the mornings and they couldn't fix it for hours), and it has a good indoor swimming pool. I would have to think though that the new Travelodge nearby is better value.