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“Immensely disappointing” 2 of 5 stars
Review of Melbourne Short Stay Apartments

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Melbourne Short Stay Apartments
4.5 of 5 Condominium   |   187 City Road, Melbourne, Victoria 3006, Australia (Southbank)   |  
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Ranked #18 of 113 Specialty lodging in Melbourne
Adelaide, Australia
Senior Contributor
44 reviews 44 reviews
26 hotel reviews
Reviews in 31 cities Reviews in 31 cities
38 helpful votes 38 helpful votes
“Immensely disappointing”
2 of 5 stars Reviewed September 1, 2013 via mobile

I was really disappointed with my stay at the Southpoint Towers - and I find the responses from management in this page so disheartening. I had the same issues with my stay as mentioned before - namely repulsive and stained grotty carpet and furnishings, filthy dine in menus and inadequate responses to my queries. My room did not remotely look like the attractive photos management have posted on this site.

It took several phone calls to get house keeping to service my room, they replaced a faulty clock radio (at my request) with another clock radio and though you are staying in a building the Short stay management do not take any ownership over issues that arise. They are all pleasant enough just incredibly ineffective and do not do nearly enough to provide even average customer service , let alone 'high levels'. This is after they asked me to leave my room to allow for inspections from a prospective buyer - which I did.

Checking in and out nearly a kilometre away without some sort of courtesy vehicle to assist you is also bordering on ridiculous.

There are loads of other options. I'm sure you'll find something much better.

Travel safe.

Stayed August 2013, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne04, Manager at Melbourne Short Stay Apartments, responded to this review, September 5, 2013
Dear QMochalatte,

Thank you for taking the time to provide your feedback following your recent stay with us at Southbank Central. We truly value guest feedback because it helps us to make improvements to our guest experience.

We are very sorry to hear that you were so disappointed with your stay with us, and as mentioned in my phone message to you, I look forward to the opportunity to speak with you further about your experience.

I hope to hear from you soon.

Kind regards,
Marcus Maillet
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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222 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
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English first
Singapore, Singapore
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed August 24, 2013

We recently stayed in a 1 BR apartment on the 24 floor however there's no view at all, only view you get is what people are doing in the opposite apartment blocks.

Hotel does not have conceirge directly at the lobby of your apartment, we need to walk to the office (about 5-10 mins walk depending on which apartment you are assigned to stay in that area) which only operates during office hours to process all check-in/out, etc.

Arrangement of the room is odd. Room is a bit dated and cramp, some of the utensils are dirty, shower glass is loose and shaky which may be dangerous if it fell off, bathroom is always flooded after a shower. It is the first time I've seen floor towel being placed together with other bathing, hands, face towels.. seriously? Next, Bedroom area has poor ventilation as there is only 1 air-con unit in the living room. Pillow is totally flat and bed is also uncomfortable for sleeping. Wardrobe is dusty which we didn't bother hanging our clothings in it. Only 1 tv is avaliable in the living room and you can't watch it from the room. No daily housekeeping is provided unlike other serviced apartments I've stayed in.

Location wise, nothing else is nearby except for the casino which is a 15mins walk away. It is far to walk to the main city centre area like Flinders, Collins, Bourke, etc. which took us about 30mins to walk from our apartment.

Staff service was disappointing as well, did not offer much help and guide for tourist like us who are unfamiliar with the area. We even have to make our own arrangement with SkyBus for the shuttle from the hotel to the terminal for Airport transfer.

Overall, we don't see any value in any area for the price we are paying to stay here and would definitely stay somewhere else more comfortable and convenient in future.

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne04, Manager at Melbourne Short Stay Apartments, responded to this review, August 28, 2013
Dear louissoh,

Thank you for providing your feedback following your recent stay with us. We appreciate you taking the time to help us continue to improve our guest experience.

We are sorry to hear that your experience did not meet your expectations. I would like to take this opportunity to apologise that you did not receive the high level of service that we pride ourselves on delivering to our guests. Your feedback regarding our lack of assistance in helping you find your way around Melbourne will be used in our up-coming training sessions and in the on-going development of our customer service team. This may have impacted on your view of the convenience of your apartment's location, as our Southbank Central apartments are located within a 5 minute walk of Crown Entertainment Complex and approximately a 15 minute walk into the city centre.

Each of our locations does provide a building concierge who is there to provide general assistance to any resident of the apartment tower, whether they are permanent residents or Melbourne Short Stay Apartment guests, however they are not directly employed by us.

Following feedback from our valued guests, we are pleased to share that we are currently refreshing these apartments, including the replacement of some furnishings and fixtures. Your feedback regarding the dirty utensils, dusty wardrobe and loose shower screen have been directed to our Housekeeping Department to investigate and action.

With regard to apartment servicing, we clearly state on your booking confirmation and across our website that our apartments are serviced every 7 days from the date you check in. We are more than happy to arrange additional servicing during your stay should you require it. There is an additional cost associated with this. Our self-contained apartments feature washer/dryers and we encourage our guests to utilise these should you need to refresh linen within the 7 days. Our Suite apartments do include complimentary daily servicing.

Once again, thank you for taking the time to write your review.

Kind regards,

Marcus Maillet
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, New South Wales, Australia
1 review
2 of 5 stars Reviewed August 13, 2013

I stayed with my family in a two bedroom apartment over a long weekend, which I selected after reading generally favourable reviews on this site. As noted in other reviews check-in has to be completed at another apartment location and these apartments are only serviced every 7 days.

The location is conveniently opposite Spencer Street Station and a 15 minute walk to most of the CBD's sights and restaurants. You're not in the thick of it, but it's central enough and easy to get around.

The apartment itself was dated and the carpets were nothing short of disgusting with large stains located in numerous spots throughout. The layout was decent and there was enough room for the three of us. There was construction on other apartments surrounding the block during the day and the windows were thin which meant there was definitely some street/tram noise throughout the night. The metal blinds were damaged, which lead to light leakage of the city lights in the evening and morning sunrise.

On the positive side of things the foyer was beautiful, concierge helpful and the apartment had everything we needed. However, I'd really only give this review at 2.5 star rating.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne04, Manager at Melbourne Short Stay Apartments, responded to this review, August 28, 2013
Dear markgcb,

Thank you for taking the time to leave a review of our Melbourne CBD apartments on Bourke Street. We appreciate you helping us continue to improve our guest experience.

We are very pleased to read that you found the location to be convenient, the concierge helpful and and the apartment well-equipped for your stay. This location, with its beautiful entry foyer, provides convenient access to the city and all it has to offer, while providing some escape from the hustle and bustle.

I would like to apologise that your apartment did not meet your expectations, nor the standard we pride ourselves on delivering. Following guest feedback, we are currently in the process of updating our City Point apartments; replacing damaged blinds, refreshing some furnishings and replacing the carpet in selected apartments.

Again, we thank you for writing your review and we hope to have the opportunity to welcome you back to Melbourne Short Stay Apartments in the future.

Kind regards,

Marcus Maillet
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cebu City, Philippines
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed July 30, 2013

We recently stayed in a 3 BR apartment in the 6th floor and there was no view at all! The ceilings are low and space is not really that big. There was no free wifi and we paid $9.95/day for the internet.

Location is quite far from shops and eateries. There are 2 convenience stores nearby but very expensive and with limited choices.

Staffs were accommodating and immediately responded to our requests, like defective door locks and noise in the control pipes (temperature control).

Closets in the masters bedroom was sooo dusty you don't wanna go in and put some clothes.

Please take note that there are no air conditioning units in the bedrooms and could be really hot in the summer. It was ok during our stay since July is winter in Melbourne. The air conditioning/heater unit is only in the living room. There is only 1 tv in our apartment.

I would rather stay somewhere else more comfortable next time.

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne04, Manager at Melbourne Short Stay Apartments, responded to this review, August 28, 2013
Dear milds2000,

Thank you for taking the time to provide some feedback following your recent stay with us at Southbank Central. It is through this kind of feedback that we can continue to improve our guest experience.

Firstly, I would like to thank you for your kind words about our helpful team. We pride ourselves on delivering a high level of customer service and continually work on this through training and team development.

We are disappointed to hear that your experience did not meet your expectations. We do our best to accommodate any requests we receive for an apartment with a view, however we are unable to guarantee this unless you upgrade to a Premium View apartment, which boast spectacular views of Melbourne's CBD, beautiful parks and gardens or Port Phillip Bay. The location of this apartment tower is one of its biggest appeals; you can enjoy a short 5 minute walk to Crown Entertainment Complex, home to some of Melbourne's best restaurants and bars, or stroll down along Southbank promenade to the Southgate complex where you can find a plethora of shops, restaurants and bars.

I have passed on your comments regarding the dusty wardrobe to our Housekeeping Department for follow up and action.

Again, thank you for providing your feedback.

Kind regards,
Marcus Maillet
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Top Contributor
196 reviews 196 reviews
82 hotel reviews
Reviews in 59 cities Reviews in 59 cities
134 helpful votes 134 helpful votes
4 of 5 stars Reviewed July 30, 2013

When I come to Melbourne and I have always stayed at the CBD and this time I thought I take the family to stay somewhere different and it was an enjoyable stay.
Four of us were luckily been upgraded from a 2 to a 3 bedroom huge apartment on level 31 with stunning river and city views. The 3 bedroom has a huge open plan kitchen, dining room and a lounge with city views. The large 3 bedrooms also have views. The kitchen is fully equipped and there is a big Chinese grocery store and a supermarket just opposite to the apartment. There are 2 bathrooms and one bathroom even has a view. There is also a laundry.

Location wise, it's a 5 minute stroll to the Crowne Casino and 5-10 minute walk to the Southbank.
You will need to catch a tram if you want to access north of the CBD eg Queen Victoria Market (or it's 30 minute walk).
Parking is at a reasonable price at $16 per day
Service from staff was friendly and courteous.

The only small negative thing about this apartment is that the previous guests have not been careful with the use of this beautiful apartment and the blinds on the windows have been damaged by rough usage. I can understand that it is very costly to replace them as there are so many glass windows.

Overall, it's wonderful wonderful stay.

Room Tip: Higher floors. Worthwhile paying extra for the great city view (at booking it has option of premier...
See more room tips
  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed July 30, 2013

Had some difficulties finding the entrance to the property. Although we were provided with written directions, there was limited signage and lighting to assist.

Also found it frustrating that we had to pick up the keys from a separate location. Extremely inconvenient.

Location – perfect for a weekend away to watch a footy match at Ethiad. Close to a supermarket and take away businesses. Although we did not eat at any local shops.
The Mail Exchange is situated a few doors down. Great for drinks and a bite to eat. The tram stop is also right out the front entrance to the apartments.

Allow extra time to walk to Bourke Street mall, Crown and Southwharf.

Apartment was well equipped and clean. No faults.

However, as a frequent visitor to Melbourne I find the location a bit too far from Chinatown, Bourke Street Mall, Rod Laver Tennis Arena etc. I prefer to stay central to these locations as it’s only a short(er) distance to familiar restaurants, coffee shops and retails shops.

These apartments did serve their purpose of being close to Ethiad Stadium.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Western Australia, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 16, 2013

We stayed 3 nights at the Melbourne Short Stay Apartments. The views from the room were stunning, the service was excellent - faultless and such a close distance to excellent city shopping and sights of Melbourne. I would highly recommend the apartments for a beautiful place to stay in Melbourne. Very affordable and extremely comfortable and EXCELLENT service.

Room Tip: I only stayed in the one room level 32 and my room had a fabulous view and was so comfortable and th...
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  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Melbourne Short Stay Apartments

Address: 187 City Road, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Southbank
Amenities:
Fitness Center with Gym / Workout Room Kitchenette Room Service Suites Swimming Pool
Hotel Style:
Ranked #18 of 113 Specialty lodging in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Melbourne Short Stay Apartments 4.5*
Official Description (provided by the hotel):
Make yourself at home... Unlike traditional hotels, our stylish apartments offer all the space and comfort of home. Make the most of your stay in Melbourne by choosing one of our Southbank or CBD apartments. From just $199 per night, Melbourne Short Stay Apartments offers you a range of one, two and three bedroom quality executive style apartments for both the corporate and leisure traveller in a residential tower that gives you a feeling of home. Features include a fully equipped kitchen, separate living/dining area, comfortable bedrooms, laundry and private balcony. Guests have complimentary use of recreational facilities including indoor pool and gymnasium. ... more   less 
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Also Known As:
Melbourne Short Stay Apartments Hotel Melbourne

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