Stayed at the Langham on the Wish Upon A Star package and was extremely disappointed. The package included some complimentary sparkling wine, but no vouchers were available at reception during check-in. Our rude, one word answering waitress in the bar told us that she could not contact reception in order to "check" if we were entitled to the wine. Hardly 5-star service? Had a cocktail before dinner in Melba, however we waited around 20 minutes and ended up having to take the drinks with us to dinner. Thought it was odd that our drinks weren't taken to the table, and got a few looks in the queue for the restaurant and felt quite embarrassed sipping on the cocktails in the queue. I am still dumbfounded that this restaurant is in the top rated in Melbourne. Do yourself a favour and eat at a fine-dining restaurant for the same price! Ridiculously over-priced and was not a fan of the "serve-yourself". I've since realised that there is an a-la-carte option available. We were not offered a choice at either the time of booking or upon entering the restaurant. Having spent around $350 on dinner, I was extremely surprised when the lights in the restaurant were turned up to the max and a waiter asked us to leave the, before even finishing our drinks.
This hotel really needs to have a look at the service provided to guests, it is far from 5-star at the minute.
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- Also Known As:
- The Langham, Melbourne Hotel Melbourne