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“Not worth the money, a bun fight for breakfast” 3 of 5 stars
Review of The Langham, Melbourne

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The Langham, Melbourne
5.0 of 5 Hotel   |   1 Southgate Ave, Melbourne, Victoria 3006, Australia (Southbank)   |  
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Special Price
10% off room rate
Ranked #2 of 171 Hotels in Melbourne
Macclesfield
Top Contributor
51 reviews 51 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
57 helpful votes 57 helpful votes
“Not worth the money, a bun fight for breakfast”
3 of 5 stars Reviewed January 7, 2011

We arrived as a family to find our river view interconnecting rooms that we had requested, wern't interconnecting and they were on different floors! The Hotel was pretty full due to the cricket and after lots of umming an arhing by the reception staff, and only when I had started to get openly stressed at the thought of sleeping either with one of the children or the prospect of us being on totally different floors (reception was badly manned I felt sorry for the people behind us queuing to book in/out) were we eventually given standard rooms that although wern't interconnecting were next to each other. The rooms were small with no view, the bed was ok but not the best I've slept in, our luggage which had been delivered to another room took ages to be delivered to our new room there didn't seem to be any way of contacting reception/concierge either??. We had to wait to be seated at breakfast over 10 minutes, never had that in a 5 star Hotel before, the breakfast room is too small and too crowded, too dated also. We orderd coffee but we were only given a cup each, no coffee pot to help ourselves so we had to order more which took an age to come. The breakfast buffet is ok not the best I've had. Felt this Hotel was souless, however the location is excellent!

  • Stayed December 2010, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bsington, Manager at The Langham, Melbourne, responded to this review, January 11, 2011
Thank you for taking the time to share your thoughts after you stayed with us recently. We always strive for the highest levels of service and facilities, however obviously fell short on
this occasion. I have given my personal details in a separate message so that I can follow up your comments further.
Best wishes
Ben Sington
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,165 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Perth
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 5, 2011

The experience starts in the foyer, I've never seen anything more beautiful! Everything is pink & pretty and the staff are all lovely!
Just an FYI - they won't let you make any changes to your booking, which I thought was a little rigid... But the stay is amazing and totally worth the big spend!!

  • Stayed December 2010
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Traralgon, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 4, 2011

We recently had the pleasure to spend 3 nights at the Langham Hotel ( Melb). Couldn't have asked for anything better, the staff were amazing nothing was too much trouble, what an absolutely beautiful hotel, . Very conviently situated close to city, theatres & casino. Quite pricey, but worth the indulgence. Fantastic experience will definately be returning.

  • Stayed January 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 4, 2011

We stayed in this hotel during a very busy period - New Year's Eve. The service was second to none and staff took genuine interest in any concerns and ensured that our requests were acted upon. Breakfast was very good. I would definitely return to stay!

  • Stayed December 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Paris, France
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed January 2, 2011

I was with my husband and my 2 kids in Melbourne for the New Year eve. The Langham was pricey for the new year eve, but we decided to treat ourselves ! But when my kids asked for a cold chocolate milk for breakfast, we were asked to pay an extra charge, since they have to make a warm chocolat cold! What kind of service is that in a 5 stars hotel!!! Since when a couple of ice cubes are charged when you pay more than 600$ per night? We were really upset, and we will certainly not go back in the Langham !Internet is also very expensive!! With a five stars hotel we expect a nice service, full of tact and without stupid supplements!

  • Stayed December 2010, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bsington, Manager at The Langham, Melbourne, responded to this review, January 11, 2011
Thank you for your review. I can confirm that the restauarant does not charge supplements for any coffee, tea or chocolate (hot and cold) for breakfast. However we do make a charge for milk shakes, which is made with ice cream scoops ordered by guests. Thank you for your feedback
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Carnegie
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 1, 2011

Stayed at the langham on a new years eve package. Excellent location, service, and extras like access to the pool deck for fireworks viewing. Overall great value for money!

  • Stayed December 2010
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiev, Ukraine
Top Contributor
941 reviews 941 reviews
312 hotel reviews
Reviews in 296 cities Reviews in 296 cities
1,375 helpful votes 1,375 helpful votes
3 of 5 stars Reviewed December 27, 2010

After staying 2 nights at the Langham I really can't understand why this place is #1 of Melbourne Hotels. Yes, it's a good hotel, but I wouldn't even rate it 5*.

Why? Because of the rooms. We had a corner-room which I selected because of the view (which was really great) – but the complete interior, the furniture etc. “traditional” without having a great, opulent feeling like i.e. at a Ritz-Carlton. How can I express: a bit the furniture you threw away when your grand-mother died, nothing of value, a bit tasteless, a bit old.

In contrast to this the Club Lounge was great. Good service, excellent food with a wide selection (only something sweet was missing with the pre-dinner snacks).

One night they forgot our turn-down service…

  • Stayed December 2010, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bsington, Manager at The Langham, Melbourne, responded to this review, January 11, 2011
Thank you for your comments. Langham rooms are classic in style with a timeless elegance, and we have photos of all our room types on our website. Many guests enjoy this style compared to modern or minimalist hotels. I am sorry that you did not like the decor. I am delighted that you enjoyed the services offered at the hotel.
Many thanks for your feedback
Ben Sington
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Langham, Melbourne

Address: 1 Southgate Ave, Melbourne, Victoria 3006, Australia
Location: Australia > Victoria > Melbourne > Southbank
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Melbourne
#1 Family Hotel in Melbourne
#1 Spa Hotel in Melbourne
#2 Luxury Hotel in Melbourne
#2 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Langham, Melbourne 5*
Number of rooms: 387
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Also Known As:
The Langham, Melbourne Hotel Melbourne

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