We booked into one of their packages online, Wish Upon A Star, and requested River View Room. We would have assumed that due to the location, that a River View meant we could see the river, but instead, we got a room, that you could only see a very small bit of the water, but we could see the city skyline. The big issue here is that we were advised that we are on the 11th floor, instead the 11th floor is actually the first floor of hotel rooms, and from the 11th floor you could barely see a thing. The hotel itself was nice, we couldnt access the gym or pool, as the sign on the access to that was that we will be back soon. Soon never arrived. Buffet breakfast brillinat, location to Southbank superb, room was adequate, bathroom needed a good clean, bit mouldy. I would recomend but go high floors, anything above floor 14 is great.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your feedback regarding your recent stay .I am sorry that your room allocation did not meet your expectations. The Gym is available 24 hours ,with access via the 10th floor using your room key and the pool access is 6.00am to 9.00pm via the 9th floor Spa reception. We will follow up with the Spa Manager about the temporarily unattended reception. Thank you for the kind comments regarding the rest of your stay.
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Should you be returning to the hotel we would welcome the opportunity to ensure your room allocation meets your expectations.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.