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“This place is amazing, elegant, stylish! Every little girls dream!” 5 of 5 stars
Review of The Langham, Melbourne

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The Langham, Melbourne
5.0 of 5 Hotel   |   1 Southgate Ave | Southbank, Melbourne, Victoria 3006, Australia   |  
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Ranked #3 of 171 Hotels in Melbourne
Perth
2 reviews
Reviews in 2 cities Reviews in 2 cities
“This place is amazing, elegant, stylish! Every little girls dream!”
5 of 5 stars Reviewed January 5, 2011

The experience starts in the foyer, I've never seen anything more beautiful! Everything is pink & pretty and the staff are all lovely!
Just an FYI - they won't let you make any changes to your booking, which I thought was a little rigid... But the stay is amazing and totally worth the big spend!!

  • Stayed December 2010
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2,772 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (736)
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Traralgon, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 4, 2011

We recently had the pleasure to spend 3 nights at the Langham Hotel ( Melb). Couldn't have asked for anything better, the staff were amazing nothing was too much trouble, what an absolutely beautiful hotel, . Very conviently situated close to city, theatres & casino. Quite pricey, but worth the indulgence. Fantastic experience will definately be returning.

  • Stayed January 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Melbourne, Australia
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 4, 2011

We stayed in this hotel during a very busy period - New Year's Eve. The service was second to none and staff took genuine interest in any concerns and ensured that our requests were acted upon. Breakfast was very good. I would definitely return to stay!

  • Stayed December 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Paris, France
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed January 2, 2011

I was with my husband and my 2 kids in Melbourne for the New Year eve. The Langham was pricey for the new year eve, but we decided to treat ourselves ! But when my kids asked for a cold chocolate milk for breakfast, we were asked to pay an extra charge, since they have to make a warm chocolat cold! What kind of service is that in a 5 stars hotel!!! Since when a couple of ice cubes are charged when you pay more than 600$ per night? We were really upset, and we will certainly not go back in the Langham !Internet is also very expensive!! With a five stars hotel we expect a nice service, full of tact and without stupid supplements!

  • Stayed December 2010, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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bsington, Manager at The Langham, Melbourne, responded to this review, January 11, 2011
Thank you for your review. I can confirm that the restauarant does not charge supplements for any coffee, tea or chocolate (hot and cold) for breakfast. However we do make a charge for milk shakes, which is made with ice cream scoops ordered by guests. Thank you for your feedback
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Carnegie
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 1, 2011

Stayed at the langham on a new years eve package. Excellent location, service, and extras like access to the pool deck for fireworks viewing. Overall great value for money!

  • Stayed December 2010
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kiev, Ukraine
Top Contributor
748 reviews 748 reviews
281 hotel reviews
Reviews in 247 cities Reviews in 247 cities
1,204 helpful votes 1,204 helpful votes
3 of 5 stars Reviewed December 27, 2010

After staying 2 nights at the Langham I really can't understand why this place is #1 of Melbourne Hotels. Yes, it's a good hotel, but I wouldn't even rate it 5*.

Why? Because of the rooms. We had a corner-room which I selected because of the view (which was really great) – but the complete interior, the furniture etc. “traditional” without having a great, opulent feeling like i.e. at a Ritz-Carlton. How can I express: a bit the furniture you threw away when your grand-mother died, nothing of value, a bit tasteless, a bit old.

In contrast to this the Club Lounge was great. Good service, excellent food with a wide selection (only something sweet was missing with the pre-dinner snacks).

One night they forgot our turn-down service…

  • Stayed December 2010, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bsington, Manager at The Langham, Melbourne, responded to this review, January 11, 2011
Thank you for your comments. Langham rooms are classic in style with a timeless elegance, and we have photos of all our room types on our website. Many guests enjoy this style compared to modern or minimalist hotels. I am sorry that you did not like the decor. I am delighted that you enjoyed the services offered at the hotel.
Many thanks for your feedback
Ben Sington
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Melbourne
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 23, 2010

We booked into one of their packages online, Wish Upon A Star, and requested River View Room. We would have assumed that due to the location, that a River View meant we could see the river, but instead, we got a room, that you could only see a very small bit of the water, but we could see the city skyline. The big issue here is that we were advised that we are on the 11th floor, instead the 11th floor is actually the first floor of hotel rooms, and from the 11th floor you could barely see a thing. The hotel itself was nice, we couldnt access the gym or pool, as the sign on the access to that was that we will be back soon. Soon never arrived. Buffet breakfast brillinat, location to Southbank superb, room was adequate, bathroom needed a good clean, bit mouldy. I would recomend but go high floors, anything above floor 14 is great.

  • Stayed December 2010, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bsington, Manager at The Langham, Melbourne, responded to this review, January 11, 2011
Thank you for your feedback regarding your recent stay .I am sorry that your room allocation did not meet your expectations. The Gym is available 24 hours ,with access via the 10th floor using your room key and the pool access is 6.00am to 9.00pm via the 9th floor Spa reception. We will follow up with the Spa Manager about the temporarily unattended reception. Thank you for the kind comments regarding the rest of your stay.

Should you be returning to the hotel we would welcome the opportunity to ensure your room allocation meets your expectations.
Best wishes
Ben Sington
Managing Director
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Additional Information about The Langham, Melbourne

Address: 1 Southgate Ave | Southbank, Melbourne, Victoria 3006, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Melbourne
#1 Romantic Hotel in Melbourne
#2 Business Hotel in Melbourne
#2 Spa Hotel in Melbourne
#3 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Langham, Melbourne 5*
Number of rooms: 387
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The Langham, Melbourne Hotel Melbourne

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