When an establishment makes a promise, there is an unspoken expectation that it is kept. Frequently however, promises are broken and amends never offered or made.
The Langham Hotel offers elegance and fine service and did not fall short on either. We chose to stay in the City on Christmas Eve to avoid family arguments and just enjoy the night together. I should also add that I am a freelance travel journalist and was anticipating writing a story on Christmas in the City. The Langham Hotel were completely unaware of this. I purchased my room on Wotif.com.au, paying the going rate.
We selected the Club room, which was an excellent rate for that time of year. The room was spacious, with a small lounge area. I was a little disappointed that we had to pay an additional $40 for a view, which was not mentioned on the site. This was the only negative. I have no doubt though that had I pushed it, it would have been dealt with, if the hotel was not full.
The Club floor is something well worth trying for a special occasion. The service was beyond excellent, with staff not only remembering us, but looking out for my special needs. I have gluten intolerance but was looked after with a special platter cooked by the chef. On learning I also had a painful facial nerve infection, which caused terrible pain when I ate some foods, our attendant brought us some comfort food, all without our asking.
The lobby was equally as lovely, with attentive and efficient staff. My only disappointment here was that on Christmas Eve, it wasn't very Chrismassy! A live performer (usually Friday and Saturday nights) would have added more atmosphere to the night.
Overall, we were delighted. Breakfast was fresh and lovely in the Club and as promised, came with an air of elegance. They kept their promises and apart from a couple of minor marketing points I think they could improve on, it is a worthy hotel for any business traveler, couple wanting to be pampered or international guest wanting a great location in our wonderful city.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.