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“Friendly, highly professional staff; a lovely, unusual interior decore” 5 of 5 stars
Review of The Langham, Melbourne

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The Langham, Melbourne
5.0 of 5 Hotel   |   1 Southgate Ave | Southbank, Melbourne, Victoria 3006, Australia   |  
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Ranked #1 of 170 Hotels in Melbourne
Hobart, Tasmania
1 review
“Friendly, highly professional staff; a lovely, unusual interior decore”
5 of 5 stars Reviewed January 3, 2010

In every place--reception, restaurant, room-service--we found the staff very friendly, always helpful, yet with that slight reserve that distinguished highly professional staff. The hotel entrance, lobby and mezzanine level have a striking decore, a subtle blend of oriental and Australian culture. Our room had a view of the river and the city-scape, very beautiful views at night when the tall buildings are lit-up.

  • Stayed December 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,638 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Melbourne
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 6 cities Reviews in 6 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 2, 2010

Langham is our favorite hotel in Australia. You can easily get anywhere in the city from this location. A short walk takes you into the city centre and all transport links. Very close to Flinders Street Station and Southbank shops and restaurants.
We stayed there few times and very often coming for lunch. This time we spend New Year’s Eve with our friends.staying in the club room, and as always everyone at Langham was exceptional, making us feel 'at home' right away. Happy to attend to our requests - nothing too much trouble. Food quality excellent and buffet lunch’s great value for the money, breakfast can be expensive if not included in package. Rooms are well equipped, very clean & comfortable. Every employee was polite and friendly, even when passing in the corridor. We were really impressed with the immaculate maintenance A very well run property - no hesitation in recommending.
Every member of the staff was extremely helpful, polite and courteous they are definitely a credit to the hotel.
We want to thank the whole staff and the management for its excellence, competence and friendliness. We will come again.

  • Stayed December 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Perth, WA
1 review
5 of 5 stars Reviewed January 2, 2010

Great hotel, with great staff.
Such a fantastic location that is easy to get around.
The restaurants are yummy with a easy going lounge where you can have drinks or just chill out.
Thanks for a wonderful stay!

  • Stayed December 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hong Kong, China
1 review
3 of 5 stars Reviewed January 1, 2010

Such a pity about the services in The Langham though the rooms and views were lovely. We hv stayed in The Langham hotels in a few cities and we would rate the Melbourne one in terms of service the worst among all.

Obviously services is non-existent, not even if you are a Langham member. In our one week stay here, we have to remind the front desk for simple things such as our daily complimentary newspapers which are almost never delivered. And when you call the front desk, there is a not a word of apologies. Same for breakfast. Ours was clearly stated that it includes breakfast at the Melba restaurant or club lounge. But each morning when we are at the Melba restaurant we are told we are not entitled to the breafast and it has to be charged to the room. We called up front desk after that who promised to resolved it for the rest of the stay but each morning it happens again. Clearly lots of miscommunications here and the departments are not talking to each other obviously. And it looks like we were not the only ones having the problems becos we saw similar customers ahead of us in the queue having the same problems.

Another example. We asked one of the staff at Melba (who happened to be a kitchen staff ) for a thong becos it was missing from the toast bread section. The staff was trying to be helpful and he asked his manager (we presume) where he cld get the thong but was told he should tell the customer that that is the job of the waiter not kitchen staff and he should just stick to his job duties. In other words, mind his own business. So yes the helpful kitchen staff came back and told us that we can ask the waiters instead. This is so disappointing coming from a 5-star hotel.

What was even more disappointing wasthat we have to change four rooms in our week long stay here. While we could understand the need to change rooms becos they were booked on different categories, we could not understand why for our last night stay in the hotel we have to change room again. And we have to call up the front desk ourselves to check whether we have to move room. There was no correspondence on the morning itself. It was lucky that we came back after lunch just to check. We have to wait a while in our room while they discussed whether we cld stay or have to move.

We were told after a 15-min wait that we could stay in the same room by paying A$40 for the upgrade. So obviously the room was available and we could understand if this is a peak period and somebody else has already paid for the room. This was clearly not the case here. Mind you, the room we stayed in was not even a suite. It was a corner delux room. The front office kept reiterating that it would be considered double upgrade if they were to allow us to stay put in the room. Yes we understand but I am sure rules are just rules, and we are talking about just one night here and we are their club member. Plus we have already spent thousands in the hotel for a week stay. What is A$40 to the hotel when they cld satisfy their loyal customers. But obviously the hotel doesnt think customer services is impt. We would gladly pay A$$40 if it is a reasonable request.

Another classic example. We called to ask for late check out at 3pm. Without checking the front desk said we have to paid one day of charges if we extend our check out time. We asked why, they said thats the hotel policy. We have to remind them that we are a member of the club (which entitled us to late check-out) before they said ok.

Everything is slow here. We waited for our breakfast, for our newspapers, for the bell boy to collect our luggage. But surprisingly our hotel bills came to us very fast - slipped right under our doors every am.

The conceige and chambermaids were lovely though which is only part of the stay that makes it memorable.

We wont be back to the Langham for sure when we come back for our next winter vacation in 2010. We will go for Westin or Sofitel. Such a pity because we do love the views and well appointed rooms.

  • Stayed December 2009, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Mount Eliza, Victoria
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 21, 2009

The Langham Hotel is the most beautiful, relaxing and well appointed hotel I have ever had the pleasure of staying at. Every little detail is attended to and nothing is too much trouble to ensure you have a wonderful stay. The rooms are well appointed and the beds truly luxurious. My partner proposed and made this stay the most romantic weekend. We also had dinner and breakfast at the Melba Restaurant and I cannot recommend this highly enough. The food was divine, the staff amazing and unlike other buffet style restaurants the food never ran out. A truly amazing place to stay and relax.

  • Stayed December 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oundle, UK
Senior Contributor
37 reviews 37 reviews
34 hotel reviews
Reviews in 31 cities Reviews in 31 cities
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed December 19, 2009

We spent three days at the Langham Hotel and can thoroughly recommend it. Best of all were the views and the location - perfect for exploring Melbourne, and right in the centre of the buzzing Southgate area, with loads of good restaurants and bars right on your doorstep. The hotel was comfortable, and our executive rooms gave us access to the lounge on the 24th floor, which was very nice, with lovely breakfast, (best fresh fruit selection I think I have had anywhere) computers, tea and coffee and snacks all day, and early evening drinks. Our room was very comfortable with lovely views over the river and Flinders Station, and the staff attentive and helpful.

  • Stayed November 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
1 review
5 of 5 stars Reviewed December 15, 2009

I have eaten many times over the 20 plus years and i have never stayed until Sunday the 13. It was trully memorable and your staff are always glad to see us.
My favourites is Leane the cheif at the Melba.
I am in the service industry and i was very impressed with a lot of the little thing you did.

thank you thank you

  • Stayed December 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Langham, Melbourne

Address: 1 Southgate Ave | Southbank, Melbourne, Victoria 3006, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Melbourne
#1 Luxury Hotel in Melbourne
#1 Spa Hotel in Melbourne
#1 Family Hotel in Melbourne
#2 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Langham, Melbourne 5*
Number of rooms: 387
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The Langham, Melbourne Hotel Melbourne

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