My husband and I treated ourselves to a night in the Langham for a joint birthday celebration. We have stayed in several hotels in Melbourne and wanted something really special. We booked directly with the hotel, six weeks in advance. On arrival, we were very impressed with the opulent lobby, made all the more stunning with tasteful Christmas decorations. We were really looking forward to seeing our room.
Check-in was fast and efficient and we were given a room on a high floor as requested. However, when we arrived at our room, we were very disappointed to discover two single beds and an adjoining door to the next room, through which we could clearly hear our neighbours. This is not what we expected from a five star luxury hotel. We returned to reception to complain and were moved to a much more suitable king room on the 11th floor. This room was very nice and much more what we had in mind when we booked. The reason we felt disappointed was that we had booked a king room, they clearly had one available, yet they chose to attempt to fob us off with a twin, putting us in the uncomfortable position of having to complain. Surely it should be the policy of the hotel to give the best room available? For this reason, we would not recommend the Langham, which is a pity as it is a beautiful hotel in a great location.
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- Also Known As:
- The Langham, Melbourne Hotel Melbourne