This is the second time we have stayed at the Langham Hotel using Fly Buys points. The hotel is in an excellent location in the heart of Southgate i.e. close to restaurants, shops, Sunday market, Yarra River, Crown Casino (Village Cinemas) and the Melbourne Exhibition Centre.
We decided to stay here because my husband had booked tickets to a show at Crown for my birthday. In addition, there was a Print Expo at the Melbourne Exhibition Centre that weekend so everything was so close.
I received a call from the Langham a day or two before our stay - not just the routine courtesy call, but a call from David, the "Service Stylist", who wanted to know if there was anything at all he could do for us to make our stay better. He even gave me his personal phone extension in case I could think of anything later. I found this call very genuine and friendly - not a "routine" call at all.
Our room was clean and comfortable and I could not believe the amenities that we provided. Instead of just the normal shampoo and soap, there were also toothbrushes, hand shavers! Very up-market! The shower was fairly large, with a good, strong jet. We received a complementary newspaper in the morning and were able to get a late checkout for 2pm, after having a delicious lunch at the Melba Brasserie.(Just a hint with the restaurant - it is lovely but Sunday lunch is a lot more expensive than other times of the week.)
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