Spousey and I stayed here for 5 nights after Hong Kong and Sydney on our "Oz Tour". We had booked a River View room but without the Club benefits as we felt we could always get a bottle of wine to bring home (unlike in HK where we had booked Club status just in case!).
The river view was very nice, overlooking the pedestrian bridge where you can walk across the river to Flinders Street Station to access the north part of Melbourne. There are many bars and restaurants however on the South side, and arriving on a Friday early evening, it was nice to feel the "It's Friday evening and we've just just left work" vibe that goes on on that side of the river.
The room was beautiful with the most comfortable bed I think I have ever slept in, and a lovely selection of amenities. Didn't have free wi-fi, which most hotels ought to have these days, but a minor point.
The excellent service points come in when we asked the concierge to give us the best directions to get to the MCG (Cricket Ground) and then to St Kilda for a beach afternoon. He told us to walk along the river to the MCG (about 15 mins, and a lovely walk) and then gave us cards to use the tram system to get to St Kilda. He said they might need topping up (and told us where to do this) but it saved us buying 2 cards which we wouldn't use again. When we checked the balance, we left them with the same amount on them to give to the concierge as it was a nice touch to be given them in the first place.
In short, a lovely hotel, with great customer service. I would recommend without a doubt.
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