Working in the travel industry I've been recommending & booking my clients into this hotel for 6+ years. This year we decided to celebrate our 5th wedding anniversary at the Langham & walked away feeling very let down. It's a tradition of ours to travel to melbourne for our anniversary every year as this is where we got engaged ! We stayed in a club room with Club lounge access & found everything to be very mediocre compared to other 5 Star hotels in Melbourne ( we have stayed at the Sofitel, Park Hyatt and Stamford on previous visits) At these other hotels we have always received some special touches when celebrating our anniversary such as welcome notes , bottles of champaign, flower & fruit baskets and handmade chocolates - all we received was a congratulations when we checked it ... further to that the lounge was a let down with the food & drink selection being limited & rather average (the hot Buffett breakfast was ice cold) Our room was nice but nothing spectacular and a little worn! There was mould in the bathroom. They do provide a turn down service but again no special touches like chocolates or anything ! It may just seem like I am having a moan because nothing was seriously wrong it's just that when paying the price you do to stay at the Langham one does expect all the bells & whistles especially when celebrating a special occasion. I will complement them on their staff that were serving us in the lounge for breakfast, the male host was more than attentitive to our needs & was so embarrassed when we mentioned that the Buffett was cold and offered to have a fresh breakfast made for us but we didn't have time. Not a horrible place to stay but far superior properties await you in Melbourne.
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- The Langham, Melbourne Hotel Melbourne