This is a truly beautiful hotel in a fantastic location on the Southbank. The welcome was warm and friendly and our room was ready for us even from 8am on our day of arrival. We were so grateful for this after an overnight flight from Hong Kong. Nothing was too much trouble for all the staff. They did everything to make our stay perfect and for that we thank them all. The rooms were very, very comfortable and well appointed. The breakfast is vast. We would love to return to Melbourne, and if we did, we would not hesitate to book into the Langham.

The only slight negative is the additional charge for in room internet. With the cost of the stay here surely it’s too much to expect to include it as standard. Come on Langham – all other hotels of this standard provide it!.

Arrived early and was upgraded to a river view room, the service from the moment we arrived was second to none. Check in smooth and efficient and no sooner had we got to our room our bags arrived. Room was large and airy with a large bathroom. Small touches like housekeeping bringing water and the following days weather all left a good impression. Breakfast was faultless, a true 5* experience .

On the plus side, there was an overwhelming welcome and the view from our deluxe room was good. In fact it was its saving grace. The rest was fairly ordinary starting with the very standard room configuration which was small and conventional by 5 star standards.
The bathroom was in need of a refurbishment and was saved only by the generous stock of pink colored amenities.
I didn't enjoy anything more. Even though we were guests in the hotel we were unable to have afternoon tea in the lounge - too busy I was told so we returned from our shopping trip in the city to have it in our room. When it arrived it was afternoon tea for 1. No apology and no offer to remedy the situation. Very disappointing. A bottle of wine took over an hour to be delivered to our room and the internet service was expensive.
My lasting impression of breakfast was people piling their plates high with food as if they hadnt eaten for week and a scrambled egg ladle soaking in a bowl of milky colored water with bits of egg floating in it. Very unappetizing.
We were completely disappointed in our visit. It didn't live up to our expectations, nor the gushing reviews by some other members.

Fantastic Hotel with fantastic service. It was our 25th wedding anniversary and it felt very special. The concierge (Peter) was most helpful organising fantastic roses and a bottle of champagne to be delivered to the room. All arrived exactly as planned.
The room was very comfortable and well appointed. Fantastic views over the Yarra to Flinders Street Station and the city beyond. Easy walking distance to the State Theatre (see Warhorse if you can) and lots and lots of small bars and restaurants.
We felt completely spoilt and well looked after at The Langham and I would love to stay there next time in Melbourne which is my new favourite city.