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The Langham, Melbourne: Traveler Reviews

5.0 of 5
1 Southgate Ave | Southbank, Melbourne, Victoria 3006, Australia
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The Langham, Melbourne
Ranked #1 of 195 hotels in Melbourne
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1,646 reviews from our community

Traveler rating
    1,231
    283
    90
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    18
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Families
247
 
Couples
784
 
Solo
115
 
Business
303
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Peterborough
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“The only place to stay in Melbourne.”
5 of 5 stars Reviewed February 16, 2013

Arrived early and was upgraded to a river view room, the service from the moment we arrived was second to none. Check in smooth and efficient and no sooner had we got to our room our bags arrived. Room was large and airy with a large bathroom. Small touches like housekeeping bringing water and the following days weather all left a good impression. Breakfast was faultless, a true 5* experience .

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Paulbourne about The Langham, Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australia
Top Contributor
263 reviews 263 reviews
90 hotel reviews
Reviews in 104 cities Reviews in 104 cities
366 helpful votes 366 helpful votes
“Grossly overrated”
3 of 5 stars Reviewed February 15, 2013

On the plus side, there was an overwhelming welcome and the view from our deluxe room was good. In fact it was its saving grace. The rest was fairly ordinary starting with the very standard room configuration which was small and conventional by 5 star standards.
The bathroom was in need of a refurbishment and was saved only by the generous stock of pink colored amenities.
I didn't enjoy anything more. Even though we were guests in the hotel we were unable to have afternoon tea in the lounge - too busy I was told so we returned from our shopping trip in the city to have it in our room. When it arrived it was afternoon tea for 1. No apology and no offer to remedy the situation. Very disappointing. A bottle of wine took over an hour to be delivered to our room and the internet service was expensive.
My lasting impression of breakfast was people piling their plates high with food as if they hadnt eaten for week and a scrambled egg ladle soaking in a bowl of milky colored water with bits of egg floating in it. Very unappetizing.
We were completely disappointed in our visit. It didn't live up to our expectations, nor the gushing reviews by some other members.

Room Tip: Pay extra for a room with a view.
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
See 5 more reviews by Canberra_Traveller for Melbourne
Ask Canberra_Traveller about The Langham, Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementMelbourne, Manager at The Langham, Melbourne, responded to this review
February 22, 2013
We thank you for your feedback.
We are delighted you enjoyed the wonderful views from your Grand River room overlooking exciting Southbank and of the Yarra River. We are however disappointed to learn the room wasn’t suitable. Perhaps on your next visit you may consider staying in one of our Luxurious Club Spa Suites, complete with a two-person spa, separate bedroom to the living areas, WiFi and Langham Club Access. There’s nothing standard about this room. We are sorry you weren’t aware of the popularity of our Tiffin Afternoon tea and the need to make bookings prior to arrival. The let down you experienced with in-room-dinning will be shared with management to ensure this error is immediately resolved. No one should ever have to wait an hour for a bottle of wine. Thank you again for taking the time to let us know of your experiences. You can be assured that your future visits will be seamless and memorable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Special occasion”
5 of 5 stars Reviewed February 15, 2013

Fantastic Hotel with fantastic service. It was our 25th wedding anniversary and it felt very special. The concierge (Peter) was most helpful organising fantastic roses and a bottle of champagne to be delivered to the room. All arrived exactly as planned.
The room was very comfortable and well appointed. Fantastic views over the Yarra to Flinders Street Station and the city beyond. Easy walking distance to the State Theatre (see Warhorse if you can) and lots and lots of small bars and restaurants.
We felt completely spoilt and well looked after at The Langham and I would love to stay there next time in Melbourne which is my new favourite city.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Pomdownunder1 about The Langham, Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Senior Contributor
32 reviews 32 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
“Classiest and Nicest Hotel We've Ever Stayed At.”
5 of 5 stars Reviewed February 14, 2013

My husband and I splurged on staying at the Langham Melbourne for 4 nights during a 5 week visit in Australia. From the staff working the car park, the bell staff, desk staff and even the maids, everyone was professional, friendly and absolutely lovely to us. Our room was large, tastefully decorated and clean. We also had a great view of the city from our floor.

The front desk staff was most helpful whether they were booking a tour of the Melbourne Gaol for us, giving us directions, or even helping us figure out how to get some laundry done. Messages for us were delivered promptly. When they found out found out that we were celebrating Christmas in Australia, our first anniversary and a 30th birthday, we came back to our room to find 2 pieces of cake waiting for us. The nightly turn down service was unexpected and a nice bonus as they left the next days weather forecast on a pillow so you could plan accordingly!

The location is just across the river from lots of the downtown sights and near the botanical gardens. We only had to take the city trains/buses twice during our whole stay since the walk was so easy and enjoyable. Free internet is available in the lobby, you just need to ask the front desk for the daily pass code; the lovely is grand and beautiful, so there are worse places to check your email!

The hotel out does the Fairmonts and other 'high class' chains of the world and anyone I know going to Melbourne will be encouraged to splurge and indulge for a few nights at this hotel.

Thank you Langham, for treating us so well and making our stay magical.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask LB1982 about The Langham, Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
“Great way to start a 3-week tour”
5 of 5 stars Reviewed February 14, 2013

We flew into Melbourne to join a Tauk tour and were very pleased with this hotel. It is first class all the way, from the robes/slippers to turn-down service with chocolates. The lobby and entrance area was impressive -- reminds me of Parisian five-star hotels. The Melba restaurant has one of the most impressive buffets with almost everything I tried "finger-smacking" good. I would recommend this hotel to all of my friends.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask JimBFlorida about The Langham, Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Langham, Melbourne

Also Known As:
The Langham, Melbourne Hotel
The Langham, Melbourne Hotel Melbourne
The Langham Melbourne
Address: 1 Southgate Ave | Southbank, Melbourne, Victoria 3006, Australia
Region: Australia > Victoria > Melbourne
Amenities:
Business Center Fitness Center Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotels in Melbourne
#1 Business Hotels in Melbourne
#1 Romantic Hotels in Melbourne
#1 Luxury Hotels in Melbourne
Price Range: $$$
Hotel Class:5 star (5*)
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The Langham, Melbourne
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