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“Great way to start a 3-week tour” 5 of 5 stars
Review of The Langham, Melbourne

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The Langham, Melbourne
5.0 of 5 Hotel   |   1 Southgate Ave, Melbourne, Victoria 3006, Australia (Southbank)   |  
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Ranked #1 of 158 Hotels in Melbourne
GreenLeadersSilver level
Bangkok, Thailand
Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Great way to start a 3-week tour”
5 of 5 stars Reviewed February 14, 2013

We flew into Melbourne to join a Tauk tour and were very pleased with this hotel. It is first class all the way, from the robes/slippers to turn-down service with chocolates. The lobby and entrance area was impressive -- reminds me of Parisian five-star hotels. The Melba restaurant has one of the most impressive buffets with almost everything I tried "finger-smacking" good. I would recommend this hotel to all of my friends.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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3,339 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (950)
Date | Rating
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  • Dutch first
  • English first
  • French first
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English first
Sydney, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed February 13, 2013

We recently stayed at the Langham for a wedding anniversary. From start to finish it was absolutely wonderful. The staff were friendly and welcoming. The service was impeccable, and the turndown service made us feel very spoilt!
The High Tea was great and the buffet at Melba was the best buffet I had ever had, particularly freshly prepared sashimi and delectable bite size desserts. We only ate at the restaurant once for dinner and once for breakfast as there were so many other great restaurants within a stone's throw for us to try.
The location is fantastic for exploring Melbourne and the ferry to Williamstown leaves right out the front. If you want to catch some entertainment, Hamer Hall is a five minute walk and Federation Square about ten minutes.The hotel has wonderful views, we were glad to have chosen a corner room to really appreciate the vista.
The only downside would be that the swimming pool, although beautifully located and well supplied with lounges and towels etc, seems a bit in need of a face lift, but the Langham seems to have such attention to detail that I am sure they are already onto it!
Cannot wait to get back again to this lovely hotel and vibrant city!

Room Tip: Corner room had a great view of the river in both directions and is also at the end of a corridor so...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed February 12, 2013

My husband and I were staying in Langham hotel in Melbourne for 7 nights. From the very moment we arrived to the hotel we were amazed with hospitality, super quick check-in, great breakfast and clean, cozy room!
All the staff members were very nice and helpful. We would recommend this hotel to everyone!

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed February 12, 2013

Stayed in Jan this year. Paid £860 for two nights to stay in a deluxe room. The room was nice. Food was ridiculously expensive.
But for that price, they still charged us $4.85 a night to have WiFi in our room! Ridiculous.
We spoke to the management but they were totally unsympathetic.
Sorry Langham, you've lost us and our friends as customers.

Room Tip: Could no it have breakfast as it was around $48 per person. So we ate at one of the many excellent b...
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  • Stayed January 2013, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementMelbourne, Manager at The Langham, Melbourne, responded to this review, February 14, 2013
Thank you for your feedback.
We are pleased to know the room you booked was to your satisfaction during the recent peak season of the Australian Tennis Open. Please know we have a variety of packages designed for guests with different preferences and are best value and have the best terms when you book them directly with the hotel. They have been created to enhance the Langham experience and may include dinner, breakfast, wifi, chocolate surprise, massage and much more. Please also know that there is no charge for standard wifi when you join our complimentary Langham 1865 loyalty Club. I am sorry that you were not made aware of this. Once again, thank you for taking the time to let us know of your experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed February 12, 2013

Took the Wife away for one night to celebrate a combined Wedding Anniversary/early Valentines/Babymoon & a Birthday Present for her. The purpose of the visit was to spend 24 hours by ourselves, without interruption, just relaxing using on demand movies and Room Service. We chose the Langham based on its location, its potential views and its reviews on Tripadvisor and acquired the Wish upon a Star Package which included valet parking, 2 glasses of complimentary champagne and Breakfast. Our expectations were met and exceeded especially as our booking was upgraded to a Club Terrace Room, which included a open aired Terrace the size of our interior room!! We had perfect weather which meant the Terrace saw great use for our stay.

The furnishings and complementary extras are all worthy of a five star hotel. The Nespresso machine was a pleasant addition. We both found the furnishings comfortable, including the outside furniture. Room layout was well thought out, (able to watch TV from the King size Bed.) Soundproofing was perfect, slide open the door to the balcony and the roar of the CBD was there, slide it closed and you were in your own cone of silence.

After a brief visit to the nearby food court (Southbank) and a review of the Room Service menu, particularly pricing, we decided not to bother with the Room Service. The pricing just could not be justified. $AUD 10 minimum spend and then $AUD 7 delivery charge?? For Room Service, even 5 star it seems excessive, my personal view is that a Hamburger should not cost a total of $AUD 34. Based on our experience with Breakfast I'm sure it would have been a great Hamburger but the price made it just a bit too much to stomach :) .

We still went ahead with the On demand Movies (again, possibly over priced at $16.95 a movie) and enjoyed the films while watching the Melbourne skyline at night through the large windows.

Based on previous Tripadvisor reviews I was looking forward to the Breakfast Buffet and found, quite pleasantly, that it met the hype. Crepe & Pancake Bar, Eggs (including Omelettes) made to order at the Buffet (-so not sitting in a Bay Marie), a wide variety of fresh foods all of it tasty and a great start to the day. Honestly, probably the best Breakfast Buffet I have encountered. Apparently it would cost $AUD 40 a head ($20 for a child) and considering the range & quality of foods on offer and the service received I think this is value(as opposed to Room Service charges).

The service received throughout was professional, courteous and responsive. Every interaction with a staff member was a friendly and welcoming one. From staff member who checked us in to the staff member who took us through the room's amenities to the staff member who checked us out, throughout our stay the staff met the 5 star expectation of service.

I did spend $5 for 24 hour Wifi access limited at 200 MB for my ipad (for social networking purposes - okay boasting!!) and found it acceptable although it did drop out several times mostly in the morning and I needed to reconnect each time. Not critical, not even annoying (it always reconnected)but I mention it for those for whom the Internet is a requirement in this day and age.

We left the Langham relaxed and with our expectations fulfilled.

I would state that the Langham would probably make more revenue if they re-looked at the pricing of their In Room Dining. Especially a Delivery Charge which just seems excessive for food coming up a lift. But access to the nearby food court solves all those concerns.

Room Tip: Get a River View Room.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Level Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed February 11, 2013

The Langham Hotel was total elegance from the first moment you walk through the doors. The hotel staff was friendly, helpful and quite professional. Our room was available to check into with no waiting. We had a beautiful panoramic view of the Yarra River and city from our room. The room itself was a bit small however extremely clean and elegantly decorated. Our bed was quite comfortable and a variety of toiletries were available in the bathroom. A spa was in the hotel however I did not utilize the services. My husband and I were there the same time as the Austrlalian Open which was within walking distance from the hotel. We had previously arranged an all day wine tour through a comany called Vine Trekker (www.vinetrekker.com) with an awesome guide named Stephen, who picked us up at the hotel. The Langham is in a beautiful location on the Yarra River and surrounded by lots of activity, shopping and restaurants! I highly recommend this 5 star hotel!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed February 11, 2013

I have just spent 3 nights at the Langham Hotel in Melbourne. From our arrival at the front, to reception, to our room, we were treated as special people. We were upgraded to a river view room, with free wifi and discount off our buffet breakfasts, which was a fabulous surprise. When we arrived in the room, we noticed a plate of delicious small cakes but unsure why they were there. The young man who brought our cases to us, told us it was for us compliments of the hotel. Another surprise. I have stayed here before and purchased their pillows. But they have now upgraded the rooms and the beds .. and they are the best ever beds I have ever slept in, and I've slept in a few during my travels. The buffet breakfast was delicious. The room service maids were always polite. All the staff were just a credit to the training the hotel gives its staff. When you stay here, why would you ever stay anywhere else? It was immaculate, the whole hotel from the lobby, the hallways, the lifts (always quick), the rooms were so clean. We are returning in June for another 3 nights and we cannot wait. As it is part of the Southbank complex, there is lots of restaurants within walking distance, including a food court under the hotel, and a Lindt Cafe - how could you walk past that place? 11 out of 10 from me for this fantastic establishment.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Langham, Melbourne

Address: 1 Southgate Ave, Melbourne, Victoria 3006, Australia
Location: Australia > Victoria > Melbourne > Southbank
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Melbourne
#1 Luxury Hotel in Melbourne
#1 Romantic Hotel in Melbourne
#4 Business Hotel in Melbourne
#4 Green Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Langham, Melbourne 5*
Number of rooms: 387
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Also Known As:
The Langham, Melbourne Hotel Melbourne

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