Some of the negative reviews on here about the Langham made me a little nervous, but am very pleased to say that we were ecstatic with the superior service and treatment we received.
From the valet parking and bellhop taking care of our car and suitcase 4 hours before we were supposed to be able to check in, right through to the service in Melba restaurant and then the efficient check out, we were extremely happy with the professional and friendly service. All staff treated us wonderfully and gave the impression that they really enjoyed their job.
The room was clean, the bed comfortable and the buffet breakfast filling. It's in a great location with many wonderful restaurants and the casino in walking distance.
We were in a Grand River room on the 15th floor and had wonderful views of Melbourne. Melba restaurant (see my Melba review) were attentive and very helpful in ensuring I had plenty of options to eat even though I am gluten intolerant. The only negative is that our complimentary Chandon in the Aria bar was warm. We're not big fans of bubbly anyway so didn't complain. They did have a large wedding on earlier that evening, so it was possible all cold stock had been used up in the wedding and they hadn't managed to get more Chandon chilled in time for the demand. If we'd paid for it we would have asked for a cold one, but weren't worried.
Although it wasn't necessary, I insisted my husband call for a bellhop to take our bags down and arrange our car be brought around front when it was time to leave. (The rooms aren't cheap so wanted to make the most of what we paid for.) Again it was done with a smile and efficiently.
I recommend you pass on the bottled Artesian water from Norway in the mini bar as it tastes like plain old tap water.
We would certainly return. Wonderful staff and service.
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- Also Known As:
- The Langham, Melbourne Hotel Melbourne