There's no denying that this is a beautiful hotel. The stairs up to the reception are very grand and impressive and it looked like we were going to have a very enjoyable stay.
Our check in took longer than I would have expected in a hotel of this standard - this was due to not having enough staff to handle the waiting guests.
The rooms are lovely and well appointed.
Our problem arose because my husband has to download his emails regularly to keep up to date. So, when he found out that the Internet charge was $15 he was really annoyed - I have to agree with him here - after you have paid the exorbitant nightly charge, excessive Internet charges are nothing but annoying. If a hotel of this standard cant cover Internet charges in their rates there's something wrong. So, after a few more expletives he decided he'd have to pay the charge and get on with it. He had just started downloading his emails when it stopped working - he phoned up and was told that that Internet charge only covered downloading about 6 emails - if he wanted to download more then he would have to pay the $25 daily charge!!
I presume he made his displeasure known as we had a note put through our door saying that we could have the Internet for the lower cost that night - unfortunately the deed was done and there was no way my husband would have anything to do with their Internet.
Now, being so annoyed, he refused to use anything extra in the hotel - so instead of having our champagne celebration in the bar we went outside and had it in a nearby bar - we then went out for every meal instead of using the restaurants.
If some cheap hotel can do free Internet why can't they? The strange thing was that the signs in the room suggest that there is no charge for this.
It's a pity that hotels of this standard cant see further than the end of their nose - what we would have spent in the hotel would have far exceeded any Internet charge!
So, we won't be going back to the Langham in Melbourne and we won't be trying out the new one in Sydney.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 3, 2012
Thank you for your review.
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I am glad you enjoyed the ambience of the hotel and the well appointed rooms. I have noted your comments about the time it took at check in and we will address the issue with the team. In regards to the internet we have recently introduced an offer of free internet (upto 200mb download )for our guests who sign up to our complimentary 1865 loyalty program. We also offer 15 minutes complimentary internet in our business center for our guests who might require to check emails. Most luxury hotels in the city charge for internet. However we have also reduced our charges for unlimited downloads to $14.95. We trust that you will reconsider and we look forward to welcoming you back to The Langham Melbourne.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.