I've stayed here a number of times over the past few years. As a local it has been been my preferred hotel in Melbourne, offering full facilities, great rooms and good service. I could understand why it rated well on Tripadvisor and won various awards. This time, however, I think they lost a fan and what made a disappointing experience more so was seeing aspects of the hotel that once made the place great. Check in was efficient but the quick talking staff member didn't convey any sense of welcome or warmth. Club lounge staff were ok but, except for one or two, not the polished service I've enjoyed prevously. Also, they should either let guests serve they're own drinks, or a dedicated bar, like other lounges. I waited ages to catch the eye of a staff member for a top up but was quickly hovered over when pouring my own drink. Its a confusing system that needs to be fixed. Now to the beds. Langha, like other chains, markets a super comfortable bed and, having slept on their beds here and in Homg Kong, have to say they're amazingly comfortable. What I found on this stay, however, was a fake king ie two singles pushed together with a hard ridge down the middle. To me this it is deceptive, dishonest to sell this as a King bed and really disappointing from this hotel. After quite a fuss - being told it was a king bed etc I was allowed to speak to the duty manager and was shown to another room (by a an excellent and empathetic porter) which attempted the same deception, and finally a proper king bed. Rather than a rfefursbished room, however, I was placed on an older room ona lower floor with a bed that was significantly more worn than my previous faux king bed and dodn't hear anything further from management. I raised the bed issue with the hotel but there was no solution other than an additional blanket (?!). Each morning the bar fridge lady annoyingly called out and opened doors on the floor, each banging at regular intervals clearly with no thought for guests still sleeping. The doors here can be closed quietly and house keeping generally do so. This is still a good hotel but I feel it isn't the excellent hotel I've experienced in the past.

This was my third visit to The Langham Melbourne. As always the hotel lived up to its reputation in being a Five Star Luxury Hotel. Location, service, food and those wonderful beds. The breakfasts were lovely and enjoyed over a liesurely time and the 12.00pm checkout was most helpful.
But two things came up this time, firstly attention to room housekeeping was amiss this time, left laying on the floor from previous occupants was bobby pins and plastic packaging from a makeup kit near the desk. And secondly being invited to join the 1865 club, this was the first time I had heard about this. I asked could my previous visit be included which was last April was told no, as I assured the receptionist that we would be back by next April to stay again. (you need 3 visits in one year to qualify)
But apart from that its a lovely hotel with great staff and a beautiful atmosphere.

Great bed, location/view & wonderful service but:
- Room was hot (air con unit wasn't effective even after the technician came)
- Don't know how to do a descent coffee. You should expect a good coffee in Melb or Wellington ( so went to the Bond Store around the corner for breakfast - much better).
- Great gym, spa & steam room but the pool needs a makeover

Stayed for two nights, brilliant service from the moment we arrived and the food in The Melba Brasserie was superb. This hotel exudes class and attention to detail in every way and it will be our pleasure to not only highly recommend it to our family and friends but also to return again in the near future.