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“Very good but room size disappointing.” 5 of 5 stars
Review of The Langham, Melbourne

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The Langham, Melbourne
5.0 of 5 Hotel   |   1 Southgate Ave | Southbank, Melbourne, Victoria 3006, Australia   |  
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Ranked #1 of 171 hotels in Melbourne
Top Contributor
78 reviews 78 reviews
50 hotel reviews
Reviews in 31 cities Reviews in 31 cities
136 helpful votes 136 helpful votes
“Very good but room size disappointing.”
5 of 5 stars Reviewed May 11, 2012

The greeting at the entrance and the front desk staff both excellent. We had wonderful views of the river and the city and the hotel is superbly located for exploring the city. However we were a little disappointed in our room we felt it was a little small but was comfortable. Our view of the room maybe a little coloured by 2 other hotels we have stayed at recently (Hilton South Wharf, Melbourne and St Regis, Singapore) which were both superior to the Langham in terms of the room size and especially bathroom size. However overall The Langham is a very good hotel and would always consider staying there.

Room Tip: No doubt you need to have a river view room to make the most of your stay.
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  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (619)
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Melbourne, Australia
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 11, 2012 via mobile

We have stayed at The Langham hotel several times, and can't rate it highly enough.
We live in Melbourne, but have little 'getaways' to the Langham - where you feel like you are in a different world.
The style is very much like living in a fairy tale - classic, opulent and ever so slightly girly!!
Service is always prompt, professional and courteous. Room service is excellent - although you cant go past the hotel restaurant the Melba! Great views over the yarra river and city skyline & best buffet in Melbourne.
The spa is gorgeous, Asian inspired - and makes you totally relaxed.
This hotel is great for travelers and Melbournites who need to feel like they have escaped the hustle & bustle!

  • Stayed September 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dublin, Dublin, Ireland
Top Contributor
107 reviews 107 reviews
21 hotel reviews
Reviews in 26 cities Reviews in 26 cities
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed May 11, 2012

Was looking forward to staying at the Langham in Melbourne on our last night in the city. Had heard so many good things about the hotel and it is No 1 on Trip Advisor! Checked in and found the reception staff very cold and lacking in friendliness. There was no explanation about any of the facilities of the hotel. I had booked (and paid extra for as a final night treat ) a corner room and our room did have fabulous views of the river and city. However our furnishings in our room were very worn and dated looking and both the arm chairs had ripped covers. Not what you expect for such an expensive room. Our closet light stayed on all night as the door would not shut completely. I rang reception to ask about the internet charge and was told to look it up on the computer, the receptionist did not explain anything about it. Due to this I ended up paying more than I needed to as my daughter separately logged on first. When I logged on I realized that we could have both used the internet for the one fee. I do feel that at this level of hotel there should not be a charge for internet usage. On our trip we had stayed in another hotel in Melbourne which provided free internet and had travelled around Victoria and only one other hotel had required us to pay to use the internet. On check out I waited at Reception for 10 minutes before a member of staff asked me if I wanted to do an express checkout, which I then did. He was surprised that I had not requested this. I asked him how I do this for next time, and he told me I had to ask for express check out on check in. I asked him how I would ask for this when I did not know it existed? He was perplexed!! Most bizarre. When my bill arrived via email, there was an error - I had been charged twice for my internet usage!!! On top of paying extra due to lack of explanation!! I would have to say that the concierge staff were excellent. Very friendly and helpful. I am returning to the Langham in December with my whole family - in laws included - and I would hope the experience would be more positive. If our trip in December had not already been paid for prior to my stay in April, I would not return based on this experience.

  • Stayed April 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Andrew D, Manager at The Langham, Melbourne, responded to this review, May 28, 2012
Thank you for your review. I am glad that you found our Concierge services excellent. I have contacted you directly regarding your stay. Please accept our sincere apologies for the shortfall in the product and service you experienced during your stay. We have followed up with corrective action in the respective areas you have highlighted especially in regards to your room and the checkout experience. Similar to other luxury hotels in the city we do charge for internet usage however we do offer free internet in our business centre located in the lobby as well as have packages that include complimentary broadband. We are very pleased to hear that we will be given another opportunity to redeem ourselves in December and please rest assured we will endeavor to ensure you and the family have a seamless experience at The Langham Melbourne .We look forward to welcoming you back at the end of the year.
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Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed May 10, 2012

Absolutely top place to stay in Melbourne starting with the Valet Parking. Superfriendly Valet greats you and makes you feel very welcome. A nice way to start the experience. Everything about the hotel is lavish and much better than higher priced mainstream hotels. Rooms are palacial with a well appointed mini bar. View of the Yarra river is a nice feature.

Then there is the the restaurant, the Melb. The buffet was the go and broke the diet. Great selection of wines and the food was fantastic. Not your usual paltry buffet. This included handrolled Sushi and Sashimi, Amazing meats, Moreton Bay Bugs, Yabbies, King prawns as well as high end Indian food and made to order Naan bread. Even the coffee was fantastic. An afterdinner stroll down the southbank is less than 3 - 5 minutes away.

This is my new Melbourne spot. Very impressed.

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Auckland
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 10, 2012

We had a 5 day break in Melbourne staying in the Langham in a suite. It was worth the extra cost to have the space for that duration stay. As others have commented, this hotel is superb. Its restaurant with its focus on buffet style is very popular but not right for a quiet restful evening given the constant movement of diners (it could do with an additional smaller a la carte restaurant) but there are plenty of excellent eateries nearby on Southbank. What struck me though was how helpful the staff were (really) who solved a wireless access problem, were polite and friendly at all times and the younger doorman who was especially helpful. We also tried out the in-house spa (not being "spa people" and had an excellent and relaxing therapeutic massage. Very professional and not at all scary! Overall, not cheap but worth it.

Room Tip: A suite is better than a room with an outside terrace: more inside room and the bedroom separate fro...
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  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Melbourne, Australia
2 reviews
5 of 5 stars Reviewed May 9, 2012

My boyfriend surprised me for our 2 year anniversary a weekend at the langham. As loyal consumers at the Melba restaurant seafood buffet (AMAZING buffet), our expectations of the hotel aspect of the langham were quite high, and I am happy to say that they were well and truly met. The room was perfect. It had a nice view of the city, was very clean, and provided electronic appliances and a vast amount of amenities. The pink and gold ambiance of the langham was incorporated throughout the theme of the room, which was a nice touch and showed excessive attention to detail. The bed was so soft, with big fluffy pillows and stark white sheets. In the morning we enjoyed a lovely buffet breakfast, with a wide variety of food selections. This was followed by a one hour massage at the langham's Chuan Spa, which is a MUST if you get a chance. The masseuse's are very friendly and highly experienced. Overall, our time at the langham was a short stay but one not to be forgotten.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Howard, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 8, 2012

Stayed at the langham with 3 friends for a 60th Birthday surprise. Front desk staff very helpful and friendly. Upgraded rooms so we could have single beds. (4 ladies) Room was fantastic very spacious with excellent amenities. Views from 2 sides. Beds are so soft like sleeping on a cloud. Only negative we had dinner at the buffet. Staff too fast in clearing tables and removed plates and glasses before we had finished. There was a large function on so the ladies bathroom was left with paper towels and toilet rolls on the floor. some cubicles had no toilet rolls. Gives a very bad impression. Reported to the desk who did action it and got it fixed quickly. My comment is that cleaning staff should check this on a more regular basis when large functions are at he hotel. Would definately stay again.

Room Tip: Ask for a corner room as there is 2 view points.
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  • Stayed May 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Langham, Melbourne

Address: 1 Southgate Ave | Southbank, Melbourne, Victoria 3006, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Melbourne
#1 Family Hotel in Melbourne
#1 Romantic Hotel in Melbourne
#1 Business Hotel in Melbourne
#1 Spa Hotel in Melbourne
#1 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Langham, Melbourne 5*
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The Langham, Melbourne Hotel Melbourne

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