I took my mother for a 3 night linger longer package & booked a Grand River room. As an 1865 voyager member I hoped for an upgrade but was told that nothing was available. This is fine except the guest services person needed an etiquette makeover "It doesn't matter WHO you are, we're fully booked." I could have done without that. All would've been fine except we returned from a walk on day 2 to find water leaking from a light fitting over the minibar area which necessitated a room change. The duty manager and the love porter were great but our replacement room had a smashed bathroom mirror & cleat shouldn't have been marked available. Suffice it to say that we were then upgraded to a club room with all the extras and this was fantastic. Could be a bit of miscommunication or that it was the Langham staff Xmas party! Still we had aovt stay & appreciated the efforts of the staff to make our stay as comfortable as possible. I had considered the Westin as I am an SPG member & found it superb on my lady trip to Melbourne. Next trip? Undecided but the Langham is still delightful- thank u Langham Staff!!!
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