Arrival- faced by a long line but had booked a club room so went to the lounge on level 24 and checked in - big tick.Room was spacious and comfortable, fantastic bathroom, on level 22 (apparently a club floor) ,but looked onto an office building.
Langham management if you read this I hate the new Chuan Spa toiletries that Langham have introduced - who wants a dark grey cake of soap and black containers with conditioner etc.- not only does it look all wrong with the classic marble bathroom and room decor but appears to be a noticeable downgrade in quality.
Next the Club Lounge-very nice but some items that are freely available in the Langham Auckland lounge ( e.g. ice cream) are not self serve here- you have to locate a staff member and be handed one.Nevertheless the staff in the lounge are pleasant and attentive.
I like the 1865 loyalty program but had to ask for the welcome amenity.Points to a small lack of communication between different aspects of the hotel operation.Once pointed out to them a very lovely lady came to my room and delivered the missing items very graciously, and ensured that everything else in the room was satisfactory- excellent follow up.
The location is fantastic a few minutes easy walk to the city, Federation Sq, casino, Southbank, a food court is virtually under the building next door as are a very wide range of bars and restaurants, trams and trains are right across the Yarra River with a pedestrian bridge connection.The area is pedestrian friendly and buzzes with buskers and activity day and night- but in a nice way.
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- Also Known As:
- The Langham, Melbourne Hotel Melbourne