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“Fantastic location - good staff” 4 of 5 stars
Review of The Langham, Melbourne

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The Langham, Melbourne
5.0 of 5 Hotel   |   1 Southgate Ave, Melbourne, Victoria 3006, Australia (Southbank)   |  
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Hotel amenities
Special Price
25% off room rate
Ranked #4 of 157 Hotels in Melbourne
GreenLeadersSilver level
Sydney,Australia
Level Contributor
87 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
“Fantastic location - good staff”
4 of 5 stars Reviewed December 15, 2011

Arrival- faced by a long line but had booked a club room so went to the lounge on level 24 and checked in - big tick.Room was spacious and comfortable, fantastic bathroom, on level 22 (apparently a club floor) ,but looked onto an office building.

Langham management if you read this I hate the new Chuan Spa toiletries that Langham have introduced - who wants a dark grey cake of soap and black containers with conditioner etc.- not only does it look all wrong with the classic marble bathroom and room decor but appears to be a noticeable downgrade in quality.

Next the Club Lounge-very nice but some items that are freely available in the Langham Auckland lounge ( e.g. ice cream) are not self serve here- you have to locate a staff member and be handed one.Nevertheless the staff in the lounge are pleasant and attentive.

I like the 1865 loyalty program but had to ask for the welcome amenity.Points to a small lack of communication between different aspects of the hotel operation.Once pointed out to them a very lovely lady came to my room and delivered the missing items very graciously, and ensured that everything else in the room was satisfactory- excellent follow up.

The location is fantastic a few minutes easy walk to the city, Federation Sq, casino, Southbank, a food court is virtually under the building next door as are a very wide range of bars and restaurants, trams and trains are right across the Yarra River with a pedestrian bridge connection.The area is pedestrian friendly and buzzes with buskers and activity day and night- but in a nice way.

Room Tip: Club Rooms are worth the extra to take advantage of the Club Lounge facilities
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  • Stayed December 2011, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank farawaymum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,850 reviews from our community

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Melbourne, Australia
Level Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed December 14, 2011

Do I even need to add this review to the list of faultless reviews about this hotel?
The Langham is 5 star, 100%. The entrance is summarized in one word... WOW! Chandeliers hanging down over stair cases and water features take you into a fairy tale land and make you feel like a princess!
The staff are beautiful and make you feel special during your whole stay.
The room is charming and is decorated by elegant furniture and classy amenities. The bed is comfortable and feels way too good to leave behind and try NOT to put into your suitcase on the way out! There is a cute little desk by the bed with pink Langham stationary - making your stay very girly and princess-like!
Try and get a room with a view of the Yarra river and South bank! If you can't, don't worry, I'm sure the room will win you over anyway! The bathroom is fantastic and comes along with great amenities also.
Taking my mum to the Langham for her birthday was a fantastic experience. We ordered room service dinner and had delicious food before heading down the road to Rockpool, where we had an indulgent desert! (I'm sure the hotel had great deserts also, but we felt that we had to leave the room at least ONE time during our stay!)
The pool is fantastic and has a view of the Melbourne City skyline which made me proud to be from this great city!
If you are not from Melbourne, this hotel is the hotel for you. Even if you ARE from Melbourne - this hotel STILL is the hotel for you. It is located in the centre of South Bank where you can find Crown Casino. You are also minutes away from the city centre known for restaurants, bars and great shopping.
Can't fault this hotel at ALL and can't wait for another excuse to go there again!
PS: Forgot to mention the buffet breakfast at Melba's...Ahhh---MAZZZZZZZZINGGGGGG!!!

Room Tip: Try get a view of the Yarra river!
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  • Stayed July 2011, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank El_Pago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
68 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed December 12, 2011

We recently stayed at the Langham, Melbourne for our wedding night, and whilst we did have high expectations of a 5 star hotel such as this, we were very impressed and could not speak highly enough of this hotel.

We were fortunate enough to be upgraded to a fantastic suite for our special night, which of course is going to impress and would normally warrant some positive feedback.....however taking a step back and looking objectionally at our stay, the great experience was more than just an upgrade - it really was a great experience, and would have been even great even in a normal room.

I suppose a few key points:

- We were impressed with how helpful the hotel and staff were to accommodate us and assist. Valet parking was included in our package, however I needed to drop the car off early in the morning well before check-in (as I had to be at a wedding later in the day), and the hotel was more than happy to allow this free of charge, also storing our suitcase and having this waiting ready for us in our room when we finally checked in late that night.

- The hotel staff were so friendly. Normally you would expect a smile and hello from those approached at customer service desks/counters, etc, however every staff member we came across from cleaners to porters to restaurant staff and customer service always took the time to smile and say hello.

- The restaurant (Melba's) had a fantastic buffet breakfast with wide variety of quality food. I've actually since been back for dinner recently and is the same high standard. In comparing it to other top Melbourne buffets such as the Conservatory, Melba's is right up there with them, and in my opinion is the best I've been to.

- The location and views of the river/Melbourne CBD are great. Having previously worked in the CBD and Southbank for many years, the location probably isn't as much of a novelty for me, however for anyone from out of town or less regular visitor, this location is excellent: it is a great shopping/dining/bar location on the river front with a 5 minute walk to Flinders Street train station, St Kilda Road trams and the CBD. I'd certainly choose this over a hotel right in the CBD which can be a bit busier with traffic, noise and smell.

- And of course the hotel as you expect was very clean, neat and had a great feeling throughout - wouldn't expect any less.

Overall the Langham certainly gets my highest recommendation, and we will certainly be going back (hopefully soon)

Room Tip: River views are the best.
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  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Michael P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed December 11, 2011

We found Langhams to have an extremely friendly and classy atmosphere with the service to compliment the presentation. The staff are extremely helpfull and pleasent to say the least.

The rooms exceeded our expectations, we stayed and the grand classic rooms, 18th floor. The location of the hotel meant that we parked our car and never used it again til it was time to leave as everything is literally a stones throw, walking distance (casino, restaurants, bars, clubs, etc). Parking is below the hotel with an elevator bringing you to directly to the front entrance.

If you want Valet parking, this is also available for only $50...

What else can I say we will definately be going back again and we only live an hour away!

Room Tip: Remember, cheaper is not often the best, with Langhams you definately get what you pay for.
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  • Stayed December 2011, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Frank P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level Contributor
51 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed December 11, 2011

There is something special about The Langham! Is it the location? the staff? the facilities? the f&b? Not sure but all of these factors make for a wonderful experience when staying in this beautiful property. If you are coming to Melbourne fo yourself a favour and stay the The Langham.

Room Tip: Get a room with a view of the River and the city - great at night time
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  • Stayed December 2011, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank WyeRiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daniellep_9
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 11, 2011

This is the perfect hotel for a mother / daughter break. I took my three-year-old daughter here on an unforgettable "little" girl's weekend. Very child-friendly considering it's so beautiful, we loved popcorn, cookies and hot chocolate for room service and swims in the beautiful pool.

  • Stayed November 2011, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank daniellep_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
62 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed December 11, 2011

Stay for one night, check in was quick and friendly. Room was normal standard and had been refurbished. As a 1865 member receive fruit this time was very poor quality. No turndown service. Breakfast was ok, but had problem with cleanliness of glasses & plates. Recently stayed Langham Auckland and while the hotel is no smoking they provide a much better area for smokers. Also security guard was quite rude to my husband who was smoking in designated smoking area. Being from Melbourne and having stayed several times over the years feel it has taken a step back . Crown towers rooms are much brighter.

  • Stayed December 2011
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank 121magic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bsington, Manager at The Langham, Melbourne, responded to this review, December 13, 2011
Thank you for your review. I am pleased you had the opportunity to enjoy our redecorated Grand Rooms. I have contacted you off line. As an 1865 Member, the guest recognition club of Langham Hotels International we maintain a record of your preferences when staying with us. I am sorry for the shortcomings you mention. I will bring them to the attention of the department's concerned for corrective action and note them on your file for your next visit. I can confirm that The Langham Melbourne and the Langham Auckland are totally non smoking hotels.
We look forward to welcoming you back to Langham Hotels
Best wishes
Ben Sington
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Langham, Melbourne

Address: 1 Southgate Ave, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Southbank
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Melbourne
#2 Family Hotel in Melbourne
#3 Luxury Hotel in Melbourne
#4 Green Hotel in Melbourne
#5 Business Hotel in Melbourne
Price Range (Based on Average Rates):
Hotel Class:5 star — The Langham, Melbourne 5*
Number of rooms: 387
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Also Known As:
The Langham, Melbourne Hotel Melbourne

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