The Langham is an elegant, luxury hotel, with a great location on the Southbank, We stayed as a small group of friends for a long weekend of shopping, relaxing and enjoying the Melbourne nightlife.
This was our second stay in the Langham hotel. During out first stay we were disappointed with the service, but having managed to secure special rates, we decided to give this hotel another chance. Sadly, this time service was even more dissapointing. Room cleanliness was below what you would expect for a 5 star hotel. Dust was clearly visible in certain areas and the sheets also looked a little grubby.
Having booked to accomodate three people in a room, we arrived to find the room included only a double bed. We had to request a trundle bed be set up. This must have been inconvenient for the housekeeper though because on the following day, after the room had been serviced, the double bed had been made up but the trundle bed had not.
We again experienced poor service on departure of the hotel in which the hotel porters were reluctant to assist us with loading of our luggage onto the bus.(despite us being a group of girls). Actually, on arrival they had also left us without assistance, although at that time they were busy with a bus load of tourists.
One of the good things about this hotel is the use of the Spa amenities. This includes the swimming pool, steam room and sauna. There is also a nice deck for sunbaking near the pool which overlooks the Melbourne skyline.
However, I will not be staying here again. I expect service in a hotel of this class to be exeptional but actually I've had better experiences in a three star hotel.
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- Also Known As:
- The Langham, Melbourne Hotel Melbourne