My stay here was tainted by the appalling service I received upon trying to check in.
The room I was staying in was booked in my friends name who's flight had been delayed and were still a couple of hours away.
I decided to see if I could check in, fully expecting that I might not be able to. A simple, 'sorry, because it's not in your name, we can't check you in, but you're welcome to take a seat in our foyer and wait' would have been an acceptable answer, but the snob on reception treated me like a second class citizen, telling me in a horrible tone that she couldn't check me in and I'd just have to wait outside.
I felt lower than a dog at this treatment.
When my friends eventually came, this same woman checked us in. As she was checking us in, she answered the phone without excusing herself, after the call she just came back to us without saying anything. She is so unfriendly and seriously should not be employed in the hospitality industry. Unfortunately, I didn't see or don't remember her name, but this happened on 20 sep 2013.
I have no complaints about anything else, but this experience did put a damper on my stay here.
- Official Description (provided by the hotel):
- Flinders Lane is one of the CBD's most sought after residential areas, destined to become your first choice in Melbourne accommodation. All the excitement of Federation Square, Theatres, the Art Centre, Southgate and Crown Entertainment Complex surrounds you, while dozens of tiny bars, restaurants and cafes are at your doorstep. Historic Flinders Street Station and the MCG are just a short stroll away. If you're in Melbourne for business or leisure, the boutique one, two and three bedroom apartments are all complete with unique spacious interior and wireless internet. Executive and Deluxe apartments have two bathrooms and a combination of four single or king bedding. ... more less
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- Also Known As:
- Quest On Flinders Lane Hotel Melbourne