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“Good choice for a longer stay in quiet location” 4 of 5 stars
Review of The Sebel Melbourne Docklands

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The Sebel Melbourne Docklands
5.0 of 5 Hotel   |   Cnr Aquitania Way & Marmion Place, New Quay, Docklands, Melbourne, Victoria 3008, Australia (Docklands)   |  
Hotel amenities
Ranked #54 of 171 Hotels in Melbourne
Sydney, Australia
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Good choice for a longer stay in quiet location”
4 of 5 stars Reviewed July 8, 2014

Stayed 4 nights with family in a 2 x 2 harbour view apartment. Modern fit out, compact but good clean bathrooms, no bath. TV in living area &1 bedroom. Combined washing machine & dryer closeted in living space - a bit noisy. Good kitchen set up with plenty of crockery & utensils. Drawer mounted dishwasher and a big fridge. Some maintenance issues - both bedroom sliding doors could not be closed but issue rectified by engineering during the day (A room service QA check should have picked this up). Location was quiet, city lights & marina view great - very relaxing. I'm thinking romantic weekend but sadly no beach!! Not much by way of good restaurants or Cafe's on offer locally but only about a 2km walk to the centre of Melbourne. Plenty of trams for the trip back. Excellent access to City Link freeway. Compares favourably with similar length stays at Quest on William and Medina Queen St. so will become our new serviced apartment destination for longer stays in Melbourne.

Room Tip: Harbour view apartments are worth the premium
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  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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162 reviews from our community

Traveler rating
    66
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    25
    6
    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 7, 2014

We stayed in the 1 bed apartment. Value for money it was very good. The hotel was pleasant and enjoyable stay with my family was had. We would definitely stay there again. All the amenities you need. and the heated pool in the middle of winter was a huge hit!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 1, 2014

We stayed here with our toddler for one night so my husband could go to the footy at Etihad.
On a busy Friday night we were able to request a marina-view room which was great to see the water & boats with our small child. Check-in was reasonably easy, with a kind staff member offering to take up some of luggage as we had a portacot etc and there is no lift - only stairs - from the carpark.

Upon entering the carpark our remote access did not work so we had to run back to reception to get a staff member to manually open the door it for us. Once we made it to our allocated park there was another vehicle parked in our spot so just parked anywhere. Apparently The Sebel has shared parking with permanent residents... anyway - a tad annoying but we mentioned it to the staff and it was fine.

Now this is where we found this place a bit strange - once we entered the hotel via the flight of stairs from the carpark, we could not for the life of us figure out how to find the rooms. There were conference rooms, lovely lounges with open fires etc. But NO signage as to how to find the hotel rooms!! So lugging a toddler, plus luggage up and down stairs and finally giving up and going back to reception to walk an even further distance to finally make it to our room!
On our way ran into a mother with two small children coming back from the pool who said the same thing - The hotel floor plan is bizarre and very confusing when you are trying to find your way to your room for the first time. Maybe not for all rooms but for ours it was a nightmare!

Breakfast at Cargo was great and very good value for the package we booked.
No highchairs but there are booths and we managed fine.

Overall great new accomadation at a good price. Just prepare yourself for a maze if you are parking in the carpark!

Room Tip: marina view rooms are the pick
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
5 of 5 stars Reviewed June 29, 2014

We stayed in a one bedroom deluxe, with a two yr old. Apartments are large, beautifully furnished with full kitchen, foxtel and dvd. Reception staff were fantastic, got a room ready for us early and had no issue with a later checkout. Pool and spa area is nice, pool slightly cold! Would highly recommend the Sebel, esp for those who like a little extra room but still at a reasonable price.

  • Stayed June 2014
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 21, 2014

Docklands isn't a central location in Melbourne as yet with many bars and restaurants still being closed, but nevertheless a quick tram ride and you're in the heart of the CBD.

The hotel was very new with very modern styling, modern room furnishings and new appliances. It was a small room which made travelling with a young baby a bit tricky, but nevertheless the room was very comfortable and pleasant to stay in. One negative was that the car park access to our room was a bit clunky with a few stairs and quite a long walk to our room so with lots of luggage this can be a bit of a mission. The checkout staff were also a bit 'flat' and the man simply handed me my receipt without any thank you or 'come again' etc. I was the one who had to complete the transaction and confirm everything was done and thank him for his help. Oh and lastly, if you love purple this place is for you! We were quite surprised to see the corridors were painted completely purple with mirrored elevators and windows everywhere so the styling is definitely....err.....unique!

Overall we were happy though and we'd stay here again.

Stayed June 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antony_Roberts-1, Front Office Manager at The Sebel Melbourne Docklands, responded to this review, July 21, 2014
Hi Magdalena Q,

Thank you for taking the time to review your recent stay with us, we sincerely appreciate your feedback. I am glad to see that you enjoyed your stay with us, it is great to know that everything went well.

I note your feedback on the staff, and will certainly ensure everyone is back on form and offering our normal enthusiastic and friendly service straight away. Everyone in the team has a very clear understanding of the level of service required at The Sebel & Grand Mercure Docklands.

Again, thank you for taking the time to review your stay. I sincerely hope that you will allow us another opportunity to show you our true level of hospitality on your next visit.

Many thanks,
Antony
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bowral, Australia
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed June 18, 2014

Enjoyed 3 nights here. Nice surroundings, handy to Etihad Stadium, easy 25min walk to the centre of Melbourne. Good pub nearby. Rooms are new, inclusions are excellent, TV huge with all the pay channels.
Really easy and quick to get to with the new freeways around Melbourne. 100km/h to within 5km of Sebel, Docklands.
Not much in the way of cafes nearby if you want a quick good coffee.

Room Tip: We faced west, which had some noise in the morning due to surrounding buildings putting out garbage...
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antony_Roberts-1, Front Office Manager at The Sebel Melbourne Docklands, responded to this review, July 21, 2014
Hi Mckenry,

Many thanks for your review of your recent visit - I do appreciate you passing on your thoughts. Thank you for the kind feedback on your enjoyable stay - it was our absolute pleasure to look after you. Thank you for your thoughts once again - and we hope to see you back with us soon.

Kind regards,
Antony
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 17, 2014

The Sebel Docklands apartments are very new and furnished in a very swanky modern style - when you enter the apartment this style complements the theme established in the reception and the impressive 6-storey atrium adjacent to the swimming pool. The kitchens are very well equipped - ideal for a longer stay - with quality appliances including a gas cooktop and draw dishwasher, the bathrooms feature a large walk-in shower, and there is also an internal laundry in each apartment. Most importantly, the beds are very comfortable (without being TOO soft), with quality linen and plump, soft pillows. The location, in the heart of the Docklands New Quay precinct means an abundance of restaurants at your door, and trams (including the free city circle) just outside to connect with the rest of the city.

Having stayed here several times now, I find I am warmly welcomed back each time and am particularly pleased that management really listen to feedback - for instance in my latest stay I noticed the compendiums had indeed been placed in the rooms now, which are a very helpful guide to the local amenities. In fact this helped me select a local restaurant - and I was not disappointed. I had provided feedback on a booking issue after my first stay, and the manager personally contacted me and resolved the issue.

I really cannot think of any major negatives - they could improve the WIFI though by 1) making it free for guests and/or 2) remembering your device as it became a little annoying having to keep re-entering the login code throughout the stay.

Room Tip: Most, but not all rooms have balconies - ask if you particularly want one.
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antony_Roberts-1, Front Office Manager at The Sebel Melbourne Docklands, responded to this review, July 21, 2014
Hi Sydneysider01,

Many thanks for your recent review of your stay with us, we appreciate the time you have taken to pass on your thoughts. I was delighted to see that you rated your stay with us so highly - I will certainly pass this on to our team who will be equally as grateful for the feedback. Once again thank you for your review, and I do hope we get to welcome you back very soon.

Regards,
Antony
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Sebel Melbourne Docklands

Address: Cnr Aquitania Way & Marmion Place, New Quay, Docklands, Melbourne, Victoria 3008, Australia
Location: Australia > Victoria > Melbourne > Docklands
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #54 of 171 Hotels in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Sebel Melbourne Docklands 5*
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