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“New Year's Eve At Docklands” 4 of 5 stars
Review of The Sebel Melbourne Docklands

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The Sebel Melbourne Docklands
5.0 of 5 Hotel   |   18 Aquitania Way, New Quay, Docklands | Cnr Aquitania Way & Marmion Place, Melbourne, Victoria 3008, Australia (Docklands)   |  
Hotel amenities
Ranked #54 of 171 Hotels in Melbourne
Melbourne, Australia
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
26 helpful votes 26 helpful votes
“New Year's Eve At Docklands”
4 of 5 stars Reviewed December 31, 2013

We stayed on the 2nd floor (room 203), in a one-bedroomed (king) balcony room, overlooking the marina. The room was very funky, with modern decor in a well designed layout. There were 2 TVs (lounge & bedroom) & a dock to play your music through iTunes. The kitchen had everything we needed, as we had organised to make a seafood dinner in (to eat on the balcony), rather than go to a restaurant (highly recommended). The balcony had enough room for a small table & 2 chairs, with a great outlook. There were really good quality knives that cut through our crayfish with ease (important) & very nice cutlery, crockery & glassware. The bathroom was spotless and had lovely Appelles Apothecary products & fluffy towels. The lounge/dining was terrific, with curved furniture to make optimum use of the space - clever. The bedroom was fantastic - a very comfortable bed & modern decor. When it was time to shut the balcony door & draw the curtains, you could not hear any of the revelry that was still going on in the Docklands - it was absolutely quiet & dark - great for sleeping in!
Check in was very friendly, with a special mention to Andrew and Nisha, as it was really busy due to it being NYE (thank you). We would also like to make an extra special mention to Jesda, who organised a surprise hamper on behalf of our parents. It was exactly as they had asked & was waiting for us in our room - really lovely! (Thank you).
We didn't have to pre-book car parking, & it was much cheaper than other hotels in the city ($20), however, we still think parking should be included in the accommodation cost. When we asked for a later check out (11am instead of 10am), it was no problem at all. Again, thank you.
People say Docklands is "dead", but we don't find that at all. There are lots of really nice places to eat at & the James Squire pub is at the end of the marina. There's an IGA just around the corner if you need supplies & shopping at Harbour Town is close by. We used the free city circle tram to go across to the casino - easy.
A couple of things we do need to mention:
1. Going from the car park to your room is confusing and awkward. We were given instructions at reception, but too many to follow easily. We went through several doors before we worked it out. This would be difficult for anyone who is older or impaired in any way. Even when you have luggage it's tricky to maneuver. We thought this was badly designed.
2. The rooftop garden has a strange access unless you knew exactly what to do. We asked hospitality staff who told us, but it was odd, (you have to go to Floor 5 instead of 6 and then walk up stairs). You can't see the marina from up there, but there are bbqs & seating within gardens.
3. The kitchen could do with a scourer etc to wash dishes (we didn't have enough to warrant using the dishwasher). These are only small things, & nothing to worry about, but it's good to know.
4. The foyer doesn't do the Hotel justice & looks quite cheap, but don't be put off by that first impression. There's a lot of purple everywhere, which may or may not be to your taste.
5. The only really disappointing part for us, was we booked quite a few weeks before NYE and rang 3 times leading up to our night to check that we were booked into the highest floor. We were paying double the normal rate, so we really wanted the view for the fireworks. We were told several times that we had been given the highest floor with the best marina views. We ended up on the 2nd floor, which although was still lovely, and had a nice view, was not as good as what we had hoped for, & more importantly, what we were led to believe. We had even called on the morning of NYE to confirm this, yet, when we arrived, it was not the case. As check-in isn't until 2pm, we arrived 15 minutes early, but were told all the rooms had already been checked into, & therefore we could not be moved to a higher floor. It was really disappointing, as we expected to have what we had booked. Obviously dIfferent staff told us different things.
Overall: we had a fantastic NYE. Docklands is a great place to spend the evening, as it feels very safe & friendly, but with a great atmosphere. We would recommend staying at the Sebel Docklands, especially at their normal rate, as it's a great location, modern, comfortable, well equipped, clean & friendly.

Room Tip: Highest floor for better marina views.
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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169 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • Any
English first
Brisbane, Australia
Senior Contributor
48 reviews 48 reviews
34 hotel reviews
Reviews in 37 cities Reviews in 37 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed December 30, 2013

Great view across marina to the bay. High quality fittings furniture and appliances in this apartment, mean a very comfortable stay. Ready access to Melbourne CBD via the free City Circle tram outside. Harbour-town and Costcos is close 100+ meters. Secure undercover parking at $20 is available, sadly as is only wired internet at $18 per day. Electronic keying everywhere except your door which has a conventional key with the biggest awkward key-tag imaginable. The lack of appliance documents and phone call information will I'm sure happen when occupation is complete. A number of good restaurants are close by on the dock. Did not use the pool or gym.

Room Tip: South-side higher levels for great views
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albury, Australia
Top Contributor
92 reviews 92 reviews
18 hotel reviews
Reviews in 34 cities Reviews in 34 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed December 23, 2013

I stayed here for a long weekend with my 16 year old son. He thought the rooms were cool, and he went crazy with the smart TV in the living room. The staff is very helpful and friendly. There was a lovely cleaning lady who walked us all the way to the carpark after she sensed we were feeling lost. The rooms were very clean and I loved the soft pillows on the bed. It is only 2 minute walking to the City Circle tram.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 1, 2013

We stayed here (2 couples, family) for a weekend and really enjoyed our stay.

Customer Service 10/10
Customer service was outstanding. We arrived before check in time and the very helpful receptionist made an effort to call up and see if our room was ready, which it was so it was nice to be able to check in straight away. We ordered some late night pizza to be delivered at the hotel. Reception rang up and let us know when it arrived which we weren't expecting at 2am. Check out was smooth and flawless.

Rooms 10/10
Being a newly opened hotel the rooms were naturally up to date, clean, fresh and modern. We booked a 2 bedroom, waterfront apartment and it was nicely laid out and well equipped. Bedrooms were specious enough, bathrooms clean and had all the usual amenities one expects. Kitchen appliances, very cool fridge and storage space were all included. The lounge area had a reasonably sized TV (with foxtel all included) and a nice lounge. There is a very small balcony.

Facilities 10/10
Pool area very cool, spa also within the area. Did not use gym facilities. Didn't notice an attached restaurant however we weren't too worried because there are so many places to eat along Docklands and they all open for breakfast also.

Location 9/10
Within walking distance to the tram which went into the nearby CBD. Harbourtown shopping centre within walking distance also - plenty of variety and everything is permanently on sale! A great location if you want to get away from the hustle and bustle of the CBD. Not within the main area of the city though so don't stay here if you want to be walking distance within all of the attractions of the main CBD.

Negatives
The only negative about our stay was that the hotel was still being built and there was a guy on a ladder at the front door literally doing the grouting. This was a bit weird but also gave us a little bit of a giggle too. Perhaps they should have just opened a bit later on when everything was finished.

Overall our stay was great, would recommend for couples (1 couple or a group) Families with kids may not like it as there wasn't really anything for kids. It's a great hotel for a weekend away/leisure.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed November 29, 2013

In short, this hotel has opened prematurely -- about 6 months prematurely.

The Irish woman at check-in though was delightful, but when I asked where breakfast was next morning, she said that the restaurant wasn't finished yet (in fact, it's just a concrete slab at present). Being on business that's not what I wanted to hear especially since it was cold and raining and the nearest place for breakfast was a bakery about a block away.

Entering into the lobby area was difficult in that the sensors have been poorly situated and the receptionist had to come and activate it. Once in the lobby, it resembled a building site with areas roped off, cranes at one end and air blowers drying the floor off. Once in the lift, it opened onto the 5th Floor, but there is no signage to say which rooms are which way. Further, the numbers on the doors are very hard to read.

Once in the room, the view over the harbour was great, but these suites have not been well thought out at all. The side table for the bedroom was up against the wardrobe so that you could only use half the wardrobe. The bedrooms too are tiny. Only room for one small bag and that's in the wardrobe itself. The air conditioner in the main kitchen area didn't work, but there were no instructions of any kind in the whole suite to say anything about anything so it wasn't possible to use the new phones either to call reception to notify. Next day, once I reported the air conditioner to reception, maintenance attended and worked out that the door sensors hadn't been fitted properly -- it was shoddy workmanship.

On the first night, I pulled across the curtains and the curtain pole came off along with pieces of the railing. Shoddy again? However, when I came back to the room the next day, you couldn't complain about room service because it didn't appear that there was any. The curtain was still broken and the pieces still on the floor. Hair still lay on the shower floor. The bed had been made the bed (well the sheets were tucked in), but the towels were still there as I'd left it and none of the shampoos, conditioner and shower gel had been replaced. I reported this at reception at 6.15pm and was told all towels needed to be on the floor if they were to be replaced (I asked where the note or directions for that were in the bathroom, or anywhere, and was told they they hadn't been done up yet). Nevertheless, she said she would immediately attend to this and bring up towels and further supplies of shampoo etc. She delivered it at 9.20pm apologising that she forgot.

Incidentally, there are no bins in any of the bathrooms and the one under the kitchen sink you can't open because pipes are in the way. The maintenance man bought up instructions too for the phone (because I made comment that it wasn't clear how to call reception) and those instructions were wrong. You don't just push "9" -- you also have to then push the call button.

I travel to Melbourne often for business and all you want is something that's hassle free and straight-forward. I've told the company never to book at the Sebel at Docklands again. It's just too hard.

Room Tip: Ask for the 4th or 5th floor overlooking the boats in the harbour area.
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  • Stayed November 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 29, 2013 via mobile

We stayed here for 4 nights and were very happy with our choice to stay here. The hotel is very new and everything in the room still had a brand new feeling. The hotel is in a good location at docklands, close to restaurants and there is a free tram across the road to take you into the CBD. The downside is there is a lot of construction going on in the area and even the double glazed windows don't block out the noise so don't count on sleeping in.

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 26, 2013

My wife and I chose this hotel based on limited feedback (open 5 weeks) and the Sebel brand. We were able to obtain an amazing rate as a member of the Accor VIP program. The location is brilliant - easy access on and off the freeways, trams just outside your door, and he best Melbourne has to offer is a short stroll away.

We were staying for our wedding anniversary and all staff went out of their way to make the stay as enjoyable for us as possible. We requested and were granted a higher level floor (we booked the water view king room). The rooms are large, beautifully decorated and comfortable - definitely 5 star. Of course the room was spotless clean - the place is brand new!

Would we stay again? Definitely. Next time with the kids.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark R, General Manager at The Sebel Melbourne Docklands, responded to this review, November 27, 2013
Dear Russell,

Thankyou for your review of our brand new Sebel Premier Apartments. I am so pleased that we were able to assist in making your anniversary experience special. I look forward to welcoming you and your family back soon.

Best regards,
Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Sebel Melbourne Docklands

Address: 18 Aquitania Way, New Quay, Docklands | Cnr Aquitania Way & Marmion Place, Melbourne, Victoria 3008, Australia
Location: Australia > Victoria > Melbourne > Docklands
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #54 of 171 Hotels in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Sebel Melbourne Docklands 5*
Number of rooms: 96
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