On arrival very excited by the trendy building the foyer is amazing - Jeff and the other staff were just brilliant, (except the man that checked us in) he needs some training re: friendliness and being less automated) Our room no was 114 and was small but had everything (except tea towel) it was so clean and trendy with huge balcony. The signage needs addressing, took us a while to find pool access which as it turns out only has access from outside building and to make matters worse our key-card didn't work - which left us out in the cold with general public walking past which was very embarrassing. The spa was nice - pool not warm enough. Staff need to be briefed on giving a full property rundown on check-in or there should be a compendium in the room - very confusing even finding our room was a challenge, need signage at elevator on room number. Overall though, I would stay again, it is gorgeous and funky with IGA 2 mins away and Harbour town 5 mins, and very peaceful area.
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