We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Position in Docklands” 4 of 5 stars
Review of The Sebel Melbourne Docklands

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added The Sebel Melbourne Docklands to your Saves list
The Sebel Melbourne Docklands
5.0 of 5 Hotel   |   18 Aquitania Way, New Quay, Docklands | Cnr Aquitania Way & Marmion Place, Melbourne, Victoria 3008, Australia (Docklands)   |  
Hotel amenities
Ranked #54 of 171 Hotels in Melbourne
Warrnambool
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“Great Position in Docklands”
4 of 5 stars Reviewed November 24, 2013

On arrival very excited by the trendy building the foyer is amazing - Jeff and the other staff were just brilliant, (except the man that checked us in) he needs some training re: friendliness and being less automated) Our room no was 114 and was small but had everything (except tea towel) it was so clean and trendy with huge balcony. The signage needs addressing, took us a while to find pool access which as it turns out only has access from outside building and to make matters worse our key-card didn't work - which left us out in the cold with general public walking past which was very embarrassing. The spa was nice - pool not warm enough. Staff need to be briefed on giving a full property rundown on check-in or there should be a compendium in the room - very confusing even finding our room was a challenge, need signage at elevator on room number. Overall though, I would stay again, it is gorgeous and funky with IGA 2 mins away and Harbour town 5 mins, and very peaceful area.

Room Tip: Only some rooms have water views and huge balconies - so check with reception if you have a preferen...
See more room tips
  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

164 reviews from our community

Traveler rating
    67
    61
    25
    6
    5
See reviews for
26
68
10
29
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • Any
English first
Lennox Head, Australia
Top Contributor
324 reviews 324 reviews
81 hotel reviews
Reviews in 105 cities Reviews in 105 cities
117 helpful votes 117 helpful votes
4 of 5 stars Reviewed November 24, 2013

As this place has only been open for 6 weeks we expected some teething troubles. There were some but nothing major i.e. no plug in our one bedroom apartment and no dossier of services available. Staff were however pleasant and very helpful but do not expect a porter to look after your luggage.
We found the purple passages somewhat unusual and our long narrow room was certainly different but bright, clean and comfortable with " different décor". The heavy curtains are not well fitted and do not meet without pulling away at the other end so light does get in whether you like it or not.
There is a tiny bathroom but a good well equipped kitchen and a comfortable double bed make this a pleasant place to stay.
No restaurant facilities are available but there is no shortage of restaurants within a couple of minutes walk from the front entrance and there is a small IGA mart two blocks away.
There is an excellent tram service only minutes away and the Harbour Town Shopping Centre is 5 minutes walk away if you need some cheap retail therapy.
Would I stay there again? Definitely.

Room Tip: The higher up rooms at least have a bit of a view of the water, not just other buildings as the lowe...
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 23, 2013

A friend and i stayed here 1 month after it opened and had a 2 bedroom apartment with a view over the water. What a fabulous place. Across the road from Etihad Stadium and tram stop also close to get you to the city centre. Southern cross station a 5 minute walk too. Ask for a water view if available. Hotel is only 6 storeys. Really comfortable.

Room Tip: 2 bedroom overlooking water. Room's ending in 04 is a good location in the building, we had 504
See more room tips
  • Stayed November 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark R, General Manager at The Sebel Melbourne Docklands, responded to this review, November 27, 2013
Dear Lancartea,

Thankyou for your complimentary comments on your recent stay. It is always pleasing to receive comments such as this. I am pleased you enjoyed your stay and the magnificent waterviews we have available. Look forward to welcoming you back in the future.

Best regards,
Mark
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albury, Australia
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 20, 2013

I stayed for 3 days in a one bedroom unit on the first floor, it was neat and compact but I would have liked the bedroom to be linked to the bathroom.
the amenities in the room, pool, spa and lounge are first class however staff need to be briefed on giving a full property rundown on check-in or their should be a compendium in the room we were pretty well left to working out the property ourselves. staff were not overly friendly and one female staff member replied, when we asked about parking on check-in - I have 18 properties I manage here how do you expect me to know what you require - very rude!
overall though, I would give it another go as I'm sure they are stilling ironing out their problems and it is a lovely property, however as an accor advantage plus member I would have liked to be treated better

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark R, General Manager at The Sebel Melbourne Docklands, responded to this review, November 27, 2013
Dear Kelkad72,

Thankyou for your positive comments regarding the room and our wonderful facilities. I am extremely disappointed in your comments regarding our staff, I will be addressing this personally with those concerned. I do hope we have the opportunity to welcome you back in the future to restore your faith in our property.

Sincerely,
Mark
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 18, 2013

Very new hotel.

Pleasant but occasionally clueless staff at check-in. Had little-to-no understanding of accor membership and status levels. Additionally, no information provided at check-in as to the hotels facilities etc. Further, there was no assistance with luggage or any of the traditional services you would associate with a 5-star hotel.

Certainly not worth the self-assigned 5 star rating. There are no dining facilities, no room service, no bar and the amenities and room cleaning are not up to scratch.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark R, General Manager at The Sebel Melbourne Docklands, responded to this review, November 20, 2013
Dear RTMH,

I was disappointed to read your comments regarding your check-in and room cleaning and have picked these points up with our team. I am pleased to let you know that we will be offering room service and other food and beverage options in the new year upon the completion of our onsite restaurant. Until then we are able to offer charge back facilities at a number of the Docklands fabulous waterfront restaurants and cafes.

Best regards,

Mark
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 18, 2013

I stayed in a 1 bedroom suite which was excellent, like a brand new apartment - full kitchen, large sofa, TV with foxtel, another TV in the bedroom, balcony. Other parts of the hotel where a bit strange. Great pool and gym, but not accessible from the reception! You had to go out and back in another entrance, or take a different lift. No documentation anywhere to explain the facilities, TVs didn't work in the gym because there was no signal. No vending machines. Got great potential but still needs some work.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark R, General Manager at The Sebel Melbourne Docklands, responded to this review, November 20, 2013
Dear slackbloke,

Thankyou for your review, I appreciate your comments regarding the room and have taken on board your comments regarding the access to the gym and have already arranged additional signage to better direct our guests. I do hope we have the opportunity to welcome you back in the future to see these changes.

Regards,

Mark
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Top Contributor
89 reviews 89 reviews
40 hotel reviews
Reviews in 34 cities Reviews in 34 cities
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed November 18, 2013

This hotel is an absolute disappointment. The only reason that we booked this hotel was due to their “opening special” which meant rooms were half price. Had they not been on special I would have been even more greatly disappointed. Does that mean that you should receive less than standard service and misrepresented hotel rooms? I don’t think so.

We had an early flight into Melbourne and were only staying in Docklands due to a family function in the area. Attending the front counter at around 8.30am, we advised that we were there to “check-in”. We knew that the room was unlikely to be available and was hoping to store luggage until later in the day. The response we got from the young bloke on the reception – “geez, you’re early aren’t you?!”…. he then went on to say that he would call when the room was available (this never occurred either).

Upon returning to reception at approximately 4.30pm after the midday function, we were greeted with an even ruder staff member (female – did not catch her name) who did not even afford any eye contact. The service provided was absolutely appalling and by far below the standard of what you would expect at a so-called five star establishment. And remembering, we were on an ”opening special” which you would think would be trying to entice us back again in the future by way of exceptional service and the rest. This couldn’t be further from the truth.

We were issued with keys to apartment 108 – first floor… (of which there are six levels). In the attached photo, the confirmation we received from Accor was for ”stunning marina/harbour views”. This never eventuated (as you can see in the attached photos showing the view from both the lounge room and bedroom). We were extremely disappointed and rang down to reception to discuss but after five minutes of the phone ringing and no-one answering, we went down to speak with the staff. Unfortunately there was a large queue of people so we didn’t bother waiting to speak with them. We knew the hotel was booked out on the Saturday night anyway and thus there would have been nothing they could do. On further research, I would suggest that we were allocated the (cheaper rate) 1 bedroom deluxe which does not feature the “stunning marina/harbour views”.

There was no daily servicing of the room – apparently the servicing is only once every seven days for longer stays. This was not advised at check-in and only discovered by my own research on their website. The apartment itself was pretty much brand new but awkward in its design. The bedroom (which was incredibly tiny with a king bed in it – you could hardly make your way to the far side of the bed) was disconnected from the bathroom – you had to traipse through the lounge room and kitchen to get to it.

I am not sure which review this should be posted on as I think the Sebel has amalgamated with the Grand Mercure Docklands (?). In any case, this review is posted under both listings and I have sent it direct to Accor for their information. I know the Sebel is not the top brand of the Accor Group however I expected an awful lot more than what we received. I would never recommend it to anyone and I am considering my future accommodation arrangements at Accor establishments.

  • Stayed November 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark R, General Manager at The Sebel Melbourne Docklands, responded to this review, November 20, 2013
Dear Steve 8010,

Thankyou for taking the time to detail your recent stay with us. I am extremely disappointed to read the service you received and I have addressed this with our team. I have contacted you directly offline and look forward to your response and the opportunity to discuss this with you further.

Best regards,

Mark
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Sebel Melbourne Docklands? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Sebel Melbourne Docklands

Address: 18 Aquitania Way, New Quay, Docklands | Cnr Aquitania Way & Marmion Place, Melbourne, Victoria 3008, Australia
Location: Australia > Victoria > Melbourne > Docklands
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #54 of 171 Hotels in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Sebel Melbourne Docklands 5*
Number of rooms: 96
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, ACCOR, Agoda, Cheap Tickets, Orbitz, Travelocity, TripOnline SA, Despegar.com, Odigeo and Tingo so you can book your The Sebel Melbourne Docklands reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage The Sebel Melbourne Docklands, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.