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“Friendly staff” 4 of 5 stars
Review of Crown Promenade Melbourne

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Crown Promenade Melbourne
4.5 of 5 Hotel   |   8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia   |  
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Ranked #26 of 171 Hotels in Melbourne
Certificate of Excellence 2014
Sydney, Australia
Contributor
15 reviews 15 reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
“Friendly staff”
4 of 5 stars Reviewed June 30, 2014

Second stay, we weren't disappointed . Great views from the 18 th floor, especially when the storm came in.there is a tram stop outside the hotel so very easy to get everywhere. We had a twin room with two queen beds which were very comfortable. All the staff were extremely friendly and helpful. The only small complaint was the spa was too cold!

Room Tip: Ask for a high floor overlooking the Yarra
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Crown Promenade Melbourne, responded to this review, July 20, 2014
Dear Susiedevour,

Whist it’s very pleasing to hear that you found our staff to be friendly and helpful, I apologise if you found our spa to be too cold. Our spa temperature is kept between 35 - 36˚ degrees Celsius and our Deck staff monitor this throughout the day to ensure it stays at a regular temperature. On rare occasions we may have to change water and this will cause it to be colder than usual while it re-heats. Again, I apologise if this was the case during your stay and we’ll ensure that we continue to be vigilant around the temperature of our spa.

We hope to welcome you back again soon.
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1,335 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lucknow
Senior Contributor
29 reviews 29 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed June 30, 2014

If you're holidaying in Melbourne - I don't know where else you would be. Anyone who's anyone is at the Crown Complex that comprises of Crown Promenade, Hotel Crown Metropol, Crown Casino , Night clubs, Movie theatre , McD's , KFCs & Subways of the world and numerous others divided in 2 food courts, Shops, Restaurants & the works. And the best part is its all interconnected. This is where the glitz is, where you get to see the real Melbourne elites. The place to be - Walk a corridor and its all glitzy , turn the other way around and shut your eyes in the quiet. Great value for money. Highly recommended.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
37 reviews 37 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
127 helpful votes 127 helpful votes
3 of 5 stars Reviewed June 30, 2014

Stayed for a few nights attending a congress at the venue last month. Everything is nice, corporate but nothing special. Lobby, rooms, conference & functions facilities, food & beverage outlets, rooms etc seemed to lack any savior faire. I was lucky enjoying a high floor and had a great view back into the city.

  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Senior Contributor
31 reviews 31 reviews
26 hotel reviews
Reviews in 21 cities Reviews in 21 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed June 29, 2014

First stay here. Mainly because of a convention next door. Everything is average at best. Main attraction, I believe, is the casino in the complex. Apart from this, nothing much really. The cineplex nearby is fantastic, though. The South Wharf is about 10 minutes away on foot while the CBD is well, a bit too far to walk but too near to go by car.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Melbourne, Australia
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 29, 2014

Crown Promenade is a beautiful Hotel, spacious rooms, terrific pool and fantastic views. We had a King room on the 16th floor with views of the City and the Yarra River. I will definitely go back and stay there!

Room Tip: Ask for Complimentary Late CheckOut
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
melbourne vic
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 29, 2014

The staff is very professional. The rooms are a delight. Nicely placed in the Crown Casino complex which has everything you could want! The restaurant selection is amazing. The bars are great. Great location; close to Southbank and a nice walk to the CBD. We just love it! That's why we return regularly.

Room Tip: I enjoy being in the higher rooms.
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  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Crown Promenade Melbourne, responded to this review, July 20, 2014
Dear Helloha,

Thank you for your wonderful feedback, made even more special by the fact that you’re regular guests of Crown Promenade. Our staff pride themselves on professionalism and friendly service which I am glad to see you have experienced.

Thank you again for taking the time to write such a positive review and we look forward to welcoming you back again soon.
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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 28, 2014

Staff are pleasant, standard king room was nice and clean and spacious enough. View from 12th floor was great both day and night. Easy to access the casino and restaurants in the complex. Recommend staying here, if you book early enough you'll get it at a reasonable rate.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crown Promenade Melbourne

Address: 8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Melbourne
#20 Romantic Hotel in Melbourne
#21 Business Hotel in Melbourne
#22 Family Hotel in Melbourne
#25 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crown Promenade Melbourne 4.5*
Number of rooms: 465
Official Description (provided by the hotel):
Relaxed, award-winning and thoroughly modern, Melbourne's Crown Promenade offers you a fresh perspective on how good a hotel can be. Located in the heart of the action - Melbourne's vibrant Southbank entertainment precinct and directly linked to the exciting Crown Entertainment Complex, Crown Promenade is also close to the CBD, the Melbourne Exhibition Centre and the city's most famous arts and sporting facilities. Eat and drink in style at Mesh restaurant or Tonic Bar, relax by the pool or take a walk to the 24 hour action of Melbourne's Crown Entertainment Complex. Sleep, eat, work or play - you can do it all in style at Crown Promenade.- Winner for ‘Deluxe Accommodation’ in the 2009 Qantas Australian Tourism Awards- Winner of the ‘Superior Accommodation Hotel of the Year’, in the 2009 Australian Hotels Association (AHA) Awards Victoria ... more   less 
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Also Known As:
Hotel Crown Promenade

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