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“Southbank Star” 4 of 5 stars
Review of Crown Promenade Melbourne

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Crown Promenade Melbourne
4.5 of 5 Hotel   |   8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia   |  
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Ranked #24 of 171 Hotels in Melbourne
Bromsgrove, United Kingdom
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
93 helpful votes 93 helpful votes
“Southbank Star”
4 of 5 stars Reviewed July 22, 2013

Spent 4 nights here with my wife as part of a group during recent Lions rugby tour. Well located close to Southbank restaurants and bars the bedroom accommodation is of a very high standard, lobby and public rooms modern and bright, splendid infinity pool while service was also excellent. On the downside the food was disappointing while the laundry was horrendously expensive.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1,232 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne, Australia
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed July 22, 2013

We love the convenience of this hotel, it is so easy to get everywhere from here, or you can just stay within the Crown precinct. We did note two small issues, a unhappy staff member in the Mesh Restaurant. Then at check out we asked for our bags to be brought down from our room, we were told a 10 min wait, which was fine. After 20 mins I noticed our bags at the front door on a trolley so I went over to them. The porters didn't come to ask me if they were my bags, or to help me, so I pushed the trolley outside myself and loaded my car. On reflection I could have been anyone taking those bags and no one would be the wiser. As a whole our short stay here was very good the room was very comfortable, breakfast was tasty with a great selection to choose from and the front reception staff were very welcoming.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Adelaide, Australia
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 21, 2013

This was our 3rd time staying here, and we still plan to come back!

We got a good deal on the room, saw it on a 3rd party website - called through to Crown reservations and they were happy to match it.

We were so excited to sleep on the bed here. It was the most comfortable one either of us have ever slept in.

I literally have nothing to complain about with this hotel. Checked in late as we got the last flight out of Adelaide, the man at the check in desk was nice, made chit chat with us and gave us a few tips on places to go/places to eat.

We did not eat any meals within the Promenade, but ate a few dinner meals within the Crown complex. We also did not try the spa, or use the pool.

Staying within the Crown complex was really handy - one night we literally could not leave without getting soaked, but was so handy as there was so much to do within the hotel.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Greg M, General Manager at Crown Promenade Melbourne, responded to this review, July 26, 2013
Thanks for sharing your recent stay at the Crown Promenade Melbourne with us, it was gratifying to read that you felt the experience was “still awesome after staying for 3rd time”. We recently upgraded all our beds and we’re glad you found them “the most comfortable one either” of you had slept in. Your feedback in relation to the friendly and attentive person who checked you in will be shared with them and I’m glad they were able to give you some tips on where to go. As you mentioned being part of an integrated resort with everything from fine dining to movies and bowling there is definitely something for everyone to enjoy, particularly in the colder months.
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Perth, Australia
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed July 20, 2013

I stayed here for a total of 5 nights during July 2013. I initially wanted to book a room in the Crown Towers - but the room I wanted had no availability, so I had to settle for Crown Promenade instead.

I am very happy that I stayed here. The decor is modern (as one would expect) and the service is exemplary. Every process is easy, right from check in to check out. They are staffed well, so there is literally no waiting time to get assistance.

The rooms are beautiful and well stocked. I appreciated little touches, such as the box of complimentary mints left near the bed everyday, the selection of coffee, hot chocolate and tea in the room and the magazines that were continually updated and left in the room for my perusal.

On previous trips to Melbourne I put off staying at the Crown as I thought it was too much of a walking distance into the CBD. But as I discovered on this trip - that was not the case. You could probably use trams to cut down time, but we enjoyed walking everywhere. Fed Square is a 15min walk away, Queen Vic Markets 30mins, MCG 25mins. By walking we saw so much more of Melbourne.

We made use of the buffet breakfast in the restaurant on the ground floor of the hotel. Staff here were great. Very quick to serve and organise a table. Very keen to ensure your cup stayed full of coffee or tea too. The range of food was fantastic - I sure could get used to eating like that everyday. The fruit smoothies and pastries were a standout.

We had family staying at a hostel nearby, so we made use of cutting through the casino and other Crown hotels, to avoid walking on the street below (only because it was very cold outside) to visit them. All three Crown hotels are linked by shopping malls, casinos or food courts. So even if you don't want to venture outside, there is plenty to do. The linked walkways make travel very convenient.

The rooms have massive windows which I loved! The number of times I would sit there and look out were numerous. Nice to look out on pretty city lights and the river.

Room service was very reasonably priced (unlike other hotels I have stayed at before) and when it was delivered to the room it was piping hot!

Overall I could find no negative aspects to the Crown Promenade and would happily recommend it. I would return - however I would try the Crown Towers next time to compare.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Melbourne, Victoria, Australia
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed July 17, 2013

Excellent excellent excellent. Cannot fault our stay at Crown Promenade. Kids loved it, hubby and I too. Room was clean and well appointed, great giant shower, pool was lovely, room service up to scratch. It was great. Affordable luxury.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Crown Promenade Melbourne, responded to this review, July 26, 2013
Thanks for the terrific review, your comments will be passed onto our staff who will appreciate your positive comments! It was a pleasure to read your family had an enjoyable stay, we receive a lot of positive comments about our heated pool and the biggest problem you’ll have is getting them out.

Thanks again and we look forward to welcoming you back in the near future.
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Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 17, 2013

Walking distance to all the Southbank restaurants and also an easy walk over Queen St bridge into the Melbourne CBD. And the casino entrance is only about 50 metres from the front of the hotel. Very modern and comfortable. Great bed! While I prefer the better views and more adventurous decor at the nearby Crown Metropol, the Promenade does everything right. Very good breakfast, nice bar and there are a range of conference rooms of varying sizes.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Western Ireland, Ireland
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 16, 2013

Myself and my partner stayed here for a few nights and we both really enjoyed our stay. We stayed in a corner King suite and it was lovely and spacious with great views. Hotel was central and staff were friendly. Would highly recommend

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crown Promenade Melbourne

Address: 8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Melbourne
#20 Romantic Hotel in Melbourne
#21 Family Hotel in Melbourne
#22 Business Hotel in Melbourne
#24 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crown Promenade Melbourne 4.5*
Number of rooms: 465
Official Description (provided by the hotel):
Relaxed, award-winning and thoroughly modern, Melbourne's Crown Promenade offers you a fresh perspective on how good a hotel can be. Located in the heart of the action - Melbourne's vibrant Southbank entertainment precinct and directly linked to the exciting Crown Entertainment Complex, Crown Promenade is also close to the CBD, the Melbourne Exhibition Centre and the city's most famous arts and sporting facilities. Eat and drink in style at Mesh restaurant or Tonic Bar, relax by the pool or take a walk to the 24 hour action of Melbourne's Crown Entertainment Complex. Sleep, eat, work or play - you can do it all in style at Crown Promenade.- Winner for ‘Deluxe Accommodation’ in the 2009 Qantas Australian Tourism Awards- Winner of the ‘Superior Accommodation Hotel of the Year’, in the 2009 Australian Hotels Association (AHA) Awards Victoria ... more   less 
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Also Known As:
Hotel Crown Promenade

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