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“You couldn't not like it....unless you wanted a bath & decent gym” 4 of 5 stars
Review of Crown Promenade Melbourne

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Crown Promenade Melbourne
4.5 of 5 Hotel   |   8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia   |  
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Ranked #24 of 171 hotels in Melbourne
Hobart
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
25 helpful votes 25 helpful votes
“You couldn't not like it....unless you wanted a bath & decent gym”
4 of 5 stars Reviewed July 15, 2013

Modern enough, very comfortable with a whopping great 'new' plasma TV (like you have time to watch it - but if you're a room dweller, it's awesome).
Loved everything about the venue and being attached to the Crown Complex has it's obvious advantages.
One thing lacking (and this is the 2nd review this week where I was disappointed with facilities).

The gym couldn't be called that. Bikes, running machines etc. but no heart rate monitors built in, which is quite common these days and absolutely no free weight apparatus anywhere. I was really looking forward to burning some kj's, but the exercise bike was useless (due to no heart rate monitor), so had so settle for a running machine (yes I'd run a trail/track with real scenery).

Gym is a knitpick, because it's important to me and I've experienced some fantastic gym's in hotels/ resorts of similar calibre as this one.

Definitely a big recommend & take the gym critique with a pinch of salt (unless it matters to you).

The pool looked beautiful, but the view nowhere near as good as it's sister 'Metropol'.

Room Tip: Pay for it I would imagine. Ours was stock standard, but served it's purpose. Near the elevato...
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  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Crown Promenade Melbourne, responded to this review, July 16, 2013
Thanks for the very detailed response on your recent stay at Crown Promenade Melbourne. It was pleasing to read you found the room to be “modern and very comfortable” and we receive a number of positive comments about the convenience of being located in an integrated resort which has a number of entertainment and dining options. I'm sorry to read your experience at the gym was not up to your expectations and your comments will be taken on board when we next upgrade the equipment. There is a “free weights” room which is located in a separate room from where the cardio equipment is located and I apologise if this wasn't explained to you.

Thanks again for the feedback and we look forward to welcoming you back in the near future.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (257)
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Bunbury, Australia
Top Contributor
66 reviews 66 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed July 12, 2013

Stayed here again for a couple of nights with my husband, on a work trip. We upgraded to a corner room, on the 20th floor, which seemed to only be the view that changed. Beds are comfortable, pillows are the best at Crown for sure, linen changed everyday, towels fluffy and thick. The location is great, within walking distance to restaurants, shops and just over the river from the cbd, we really enjoyed this stay. I found it a challenge to try to use the room phone to call reception, and found it easier to just jump in the lift and go down. The breakfast menu is very average, but would advise to go for a walk and find a better spot to eat. On the first day our room was not serviced until around 4pm, which seemed odd as we had been out all day and then had to prove we were the occupants of the room before entering, it was a security thing of course, just felt strange. The only thing that I found annoying was the water hammer from the pipes when our neighbors turned on the water, then ours did it too. Overall, a great place to stay in Melbourne, just needs some attention.

Room Tip: A corner room facing the Yarra is the best value, nice city views.
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frankston, Victoria, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 12, 2013

We have stayed clear of this Crown option from past experiences ..preferring Towers and Metropol
Deciding not to stay if Promanade was available
As I said the feel of the place much better
Pool deck was very pleasent
Room was good BUT in the night the air conditioning become a HEATER and we could NOT cool the room down which made our sleeping time rather uncomfortable

Room Tip: Just a great location
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Crown Promenade Melbourne, responded to this review, July 16, 2013
Thanks for taking the time to share your experience from your recent stay at the Crown Promenade Melbourne. Whilst it was encouraging to read that your stay was “much better” from previous stays I was concerned to read the issues with the air conditioning unit in your room. Hopefully we were advised as we have a 24hr maintenance personal who are able to attend and rectify these types of malfunctions. I hope it didn't detract too much from the rest of your stay and please accept my apology for any inconvenience caused.
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Perth, Australia
Senior Contributor
34 reviews 34 reviews
23 hotel reviews
Reviews in 16 cities Reviews in 16 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed July 11, 2013

Stayed 2 nights at Crown Promenade over the weekend for a work conference.
The rooms were big (even with 2 queen beds) and very clean. The bathroom was nice with a huge shower! The beds were comfy and I loved that u pressed a button by the door for do not disturb or make up my room, also the rooms had door bells which was cool.
Ask for a room on a high level. We were on level 22 facing the city so had an amazing view of the city and river.
The hotel is apart of the crown complex so you don't ever have to leave if u want dinner, drinks, movies, clubs etc. it's a short walk into the city which is convenient!
The conference and dinner we had in the ball rooms were set out fantastically and the staff were amazing- I never once had to ask for a drink and the food was great!
Would definitely recommend the Crown Promenade !

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bath, England, United Kingdom
Top Contributor
61 reviews 61 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 10, 2013

Based here for the Lions tour, the hotel certainly added to the experience (shame about the test result!). Rooms were spacious and a very friendly and professional team of people supported the infrastructure. Good location for getting to all the main attractions and the breakfast buffet was everything you would expect from a hotel of this quality - enough variety and quantity to enable you to 'fuel up' for the day if you wanted to avoid a mid-day meal. Bar prices are not out of line with those in the City - which is an expensive place to eat & drink - but trhis goes for Australia generally.
Would I use it again if I go back to Melbourne? - it would certainly be the first place I'd check out to stay - but it's not cheap, so not for those on a budget.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Crown Promenade Melbourne, responded to this review, July 16, 2013
Thanks for the wonderful review, your positive comments will be passed onto our team who will be very happy knowing you had an enjoyable stay with us. Your comments in relation to breakfast will be passed onto the F&B team – we believe that for the price and variety on offer (including a chef to cook eggs anyway you like) it is very competitive with other similar hotels in Melbourne. The hotel is in a great location, just a short walk into the CBD and surrounded by trams, buses and train stations very conveniently located nearby.

Hopefully we may see you again in the near future.

Many Thanks
Greg Moore
General Manager
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sydney
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed July 6, 2013 via mobile

Have stayed here previously but standards have slipped. Reception staff were unfriendly as were staff in the restaurant for breakfast. Dont bother with the $29 for breakfast very average and coffee was cold. Just found the whole experience very average this time around

  • Stayed July 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Greg M, General Manager at Crown Promenade Melbourne, responded to this review, July 16, 2013
Thanks for letting us know about your recent stay, it was disappointing to read that you didn't enjoy your stay with us – please accept our apologies. Please contact us on 03 9292 8160 so we may discuss your stay in more detail and hopefully we can welcome you back in the near future.
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Nuneaton, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 5, 2013

The quality of the room and the view on the 22nd floor fantastic. It was clean but a little too clinical for my liking. The staff were business like, but overall I had the impression that all the hotel wanted was my wallet. No free wi fi when the prices are premium anyway. Wi Fi was not even available in the lobby.
It was a cold and unwelcoming hotel. Yes the standard of accomodation, and pool facilities was very good but you do need to have that human touch. The concierges were all really helpful but I felt that we had to take the initiative. The breakfast staff seemed to be a mix of good chatty blokes to young girls who couldn't speak good english and who wanted to clear up too quickly.
Would I go here again, no sorry, it's too business like.

Room Tip: Go for the higher room and get a spectacular view.
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  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Crown Promenade Melbourne, responded to this review, July 8, 2013
We appreciate you taking the time to let us know about your recent stay at the Crown Promenade Melbourne. We were happy to read you found the standard of accommodation and pool facilities were “very good”, however disappointed to read you thought the service “clinical”. We will certainly share your feedback with our staff and as you can read by the other comments this is certainly not characteristic of our hotel and we’re sorry that was your perception.
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Additional Information about Crown Promenade Melbourne

Address: 8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Melbourne
#19 Romantic Hotel in Melbourne
#24 Business Hotel in Melbourne
#24 Luxury Hotel in Melbourne
#26 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crown Promenade Melbourne 4.5*
Official Description (provided by the hotel):
Relaxed, award-winning and thoroughly modern, Melbourne's Crown Promenade offers you a fresh perspective on how good a hotel can be. Located in the heart of the action - Melbourne's vibrant Southbank entertainment precinct and directly linked to the exciting Crown Entertainment Complex, Crown Promenade is also close to the CBD, the Melbourne Exhibition Centre and the city's most famous arts and sporting facilities. Eat and drink in style at Mesh restaurant or Tonic Bar, relax by the pool or take a walk to the 24 hour action of Melbourne's Crown Entertainment Complex. Sleep, eat, work or play - you can do it all in style at Crown Promenade.- Winner for ‘Deluxe Accommodation’ in the 2009 Qantas Australian Tourism Awards- Winner of the ‘Superior Accommodation Hotel of the Year’, in the 2009 Australian Hotels Association (AHA) Awards Victoria ... more   less 
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Also Known As:
Hotel Crown Promenade

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