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“Very Nice!” 5 of 5 stars
Review of Crown Promenade Melbourne

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Crown Promenade Melbourne
4.5 of 5 Hotel   |   8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia   |  
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Winter Saver
Ranked #24 of 170 Hotels in Melbourne
Toronto
Top Contributor
60 reviews 60 reviews
5 hotel reviews
Reviews in 23 cities Reviews in 23 cities
33 helpful votes 33 helpful votes
“Very Nice!”
5 of 5 stars Reviewed June 27, 2013

Stayed here for a few days. Our room was very nice & comfortable. Service was good & friendly. The pool was awesome!!! And it is attached to the casino so it made it very easy for me to lose my money! :)
Enjoyed my stay!

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Crown Promenade Melbourne, responded to this review, July 8, 2013
Thanks for the positive comments, our staff will really appreciate the feedback as they’re always striving to exceed our guest expectations. Our infinity pool is a great place to relax and is set at the perfect temperature in these colder months. Hopefully we'll see you back in the not too distant future.
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1,130 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (278)
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English first
Sydney, Australia
1 review
5 of 5 stars Reviewed June 25, 2013

Stay was great. Location was very good. Room was very clean. From check-in to catching a taxi home, all service was fantastic. ALL staff were friendly, professional and very helpful. Would definitely stay here again.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 24, 2013

Myself and my friends came to celebrate my birthday and have a few days off in the heart of Melbourne. The hotel was great and staff were friendly. We only had a few minor hiccups regarding directions and the fact that the hotel wouldn't credit points to our Signature Card because we had booked the accommodation through a discounted website. We were only told this at the end when we were checking out despite them taking the card at check-in - but that is very minor. The only other disappointment and this is related to Club 23 in Crown Towers - was we were discriminated against by the door staff for entry on Saturday night as we were not under 30 and glamorous models. We were told the club was closing and then 1 minute later we were standing at the entry to see them let in two very young girls in stilettos with short skirts. Can't believe that in 2013 establishments are still discriminating on letting people into their venues based on how young and beautiful they are (BTW we are just 40 years old and dressed to a very high standard and for 40 still look pretty good as size 10's - and were good enough to get in on the Thursday night but on the Saturday night the were only letting in very young and sexy people - sad that a club owned by a man over 40 wont let in people who probably just as good looking (or better) as he is at his age. :(

Room Tip: We stayed on level 22 which had great views and openness.
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  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Crown Promenade Melbourne, responded to this review, June 28, 2013
Thanks for letting us know about your recent stay at the Crown Promenade Melbourne. Whilst we were pleased to read you found the hotel to be “great and staff friendly” we were disappointed to learn of the “minor hiccups” and the you experienced , particularly at Club 23. Please accept our apology and your comments will be passed onto the appropriate Department Managers for their review.

Kind Regards
Greg Moore
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Sunshine Coast, QLD, Australia
Senior Contributor
49 reviews 49 reviews
17 hotel reviews
Reviews in 24 cities Reviews in 24 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed June 24, 2013

Girls weekend away...this was the perfect place, we were close to everything but far enough away that it felt like our sanctuary!

Everyone was friendly and helpful and the rooms were great.

Take your swimmers, the pool/spa is gorgeous!

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Launceston, Australia
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 24, 2013

We stayed at the Crown Promenade Melbourne on our way home from a family holiday - myself, my husband and two kids, aged 7 and 3.
We booked a room with two queen beds. It was very comfortable, clean, and well appointed. The beds were comfortable, with high quality linens.
I would recommend this hotel to families, couples or business travellers. Its location is fantastic, with access to all the restaurants of the Crown Casino Complex and surrounds. The Melbourne Aquarium is just across the river, and it is only a short walk to the city centre.
We had room service dinner as we arrived late into Melbourne. It was excellent. The kids meals were great (mini hot dogs with fries), as were our own.
Great hotel. Great location. Great value for money.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Crown Promenade Melbourne, responded to this review, June 28, 2013
Thanks for taking time to review the Crown Promenade Melbourne, we really appreciate the positive comments. We are fortunate to have so many facilities under the one roof, particularly in the cooler months when the weather may be a little inclement. We recently replaced all of our beds and the twin option with 2 queen beds it very convenient for families or friends who need the extra space. We will pass onto our F&B team your positive comments in relation to your meals as they are always looking on how to improve our guests in room dining experience.

Thanks again for the review and we look forward to welcoming you back in the near future.

Many Thanks

Greg Moore
General Manager
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Australia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed June 22, 2013

Great place, great price, great location.
Sayed in a Queen room last night. Very impressed with room, loved the shower.
Location is fantastic with Crown Casino right next door. Lots of restaurants at your doorstop.
I would recommend to everyone.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 21, 2013

I booked this hotel 3 months ago for a cheap price (2 queen room) for 15 June.
On arrival at 1030 am they gave me an early check in and an upgrade to the 22nd floor! I was there for 2 nights and wish we could of stayed longer.
Rooms were clean and spacious with large shower,Huge Flat Screen TV and the beds are more of a king size then a queen.
The view of the bay was Brilliant and location to Casino and Restaurants was great. next time in Melbourne I will be Back here for certain.
Heated pool and spa looked fantastic But didnt use.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crown Promenade Melbourne

Address: 8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Melbourne
#19 Romantic Hotel in Melbourne
#22 Business Hotel in Melbourne
#24 Family Hotel in Melbourne
#24 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Crown Promenade Melbourne 4.5*
Official Description (provided by the hotel):
Relaxed, award-winning and thoroughly modern, Melbourne's Crown Promenade offers you a fresh perspective on how good a hotel can be. Located in the heart of the action - Melbourne's vibrant Southbank entertainment precinct and directly linked to the exciting Crown Entertainment Complex, Crown Promenade is also close to the CBD, the Melbourne Exhibition Centre and the city's most famous arts and sporting facilities. Eat and drink in style at Mesh restaurant or Tonic Bar, relax by the pool or take a walk to the 24 hour action of Melbourne's Crown Entertainment Complex. Sleep, eat, work or play - you can do it all in style at Crown Promenade.- Winner for ‘Deluxe Accommodation’ in the 2009 Qantas Australian Tourism Awards- Winner of the ‘Superior Accommodation Hotel of the Year’, in the 2009 Australian Hotels Association (AHA) Awards Victoria ... more   less 
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Also Known As:
Hotel Crown Promenade

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