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“Great Value, Lovely Room, Great Location” 5 of 5 stars
Review of Crown Promenade Melbourne

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Crown Promenade Melbourne
4.5 of 5 Hotel   |   8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia   |  
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Ranked #24 of 171 hotels in Melbourne
Melbourne, Australia
Senior Contributor
37 reviews 37 reviews
25 hotel reviews
Reviews in 19 cities Reviews in 19 cities
51 helpful votes 51 helpful votes
“Great Value, Lovely Room, Great Location”
5 of 5 stars Reviewed March 23, 2013

We stayed at this hotel as we were booked into the Colonial Tramcar Restaurant and we could walk there in about five minutes.
The rooms in this hotel are very spacious and beautifully decorated and spotlessly clean. The location is great for doing anything around Southbank or South Wharf all within walking distance and the tourist bus around Melbourne also leaves from Southbank.
We used the crown casino car park instead of the valet parking and it only cost $10 overnight.
We would definitely stay here again and recommend it to anyone wanting a really good hotel in the Southbank area.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (256)
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English first
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed March 21, 2013

Foremost, the hotel and its services is what you would expect from a hotel of such standard. What I found annoying is that the hotel charge guests for getting access to the WIFI services. After paying the price of the room, what is so difficult for the hotel to offer complimentary Internet access?

I have stayed in many hotels around the world in the course of my business /leisure travels and in most countries the Internet services is offered free to the guests. This is what we call the added value given to your paying guests. I hope the management of the hotel would seriously look into this query.

Cheers

  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Crown Promenade Melbourne, responded to this review, March 28, 2013
Thanks for sharing your thoughts on your recent stay with us.

Whilst it was pleasing to read you found the services “what you expected from a hotel of such standard” we were disappointed to read of your dissatisfaction for being charged for internet. We absolutely take your comments on board as we are constantly reviewing the service experience of our guests.

Kind regards,

Greg Moore
General Manager
Crown Promenade
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 5 cities Reviews in 5 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 19, 2013

Me and my family stayed here during the Formula 1 weekend for 4 nights. We had the twin queen beds room and it's very comfortable. We are on the 7th floor with a decent view looking at Crown Tower and the street below. Hotel staff are helpful with baggage and very efficient check-in and check-out. This hotel will be one of our choice next time visit Melbourne.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
63 reviews 63 reviews
28 hotel reviews
Reviews in 37 cities Reviews in 37 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed March 19, 2013

This Hotel is located at Southbank just behind the Crown Towers Casino. The rooms are well appointed and staff friendly and competent, The gym is reasonably equipped and pool is great.
Room were of a good size and well presented. The WiFi internet access is A$25 per day - which I found expensive considering the expensive room cost. It is close to the CBD and Melbourne nightlife and restaurants.

Room Tip: The higher floors and rooms at the back of the hotel have better views.
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horsham, Australia
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 18, 2013

we living 3 hours away in a country town, come to melbourne 3-4 times a year. this place is friendly, helpfull and every thing at our doorstep. Having a young family the advantages are beautifull pool , resturants and entertainment on site. Rooms are bright and clean . coming down during winter most times everything is under one roof to do. taxis at the doorstep if needed.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valley du Loir
Top Contributor
84 reviews 84 reviews
44 hotel reviews
Reviews in 54 cities Reviews in 54 cities
93 helpful votes 93 helpful votes
3 of 5 stars Reviewed March 17, 2013

This is our second stay at the Crown Promenade. We only stayed here again because our travel agent could get a good deal. We stayed in room 2184. It had lovely views but the room and bed smelled of smoke and chemicals and the bathroom wasn’t very clean with brown stains around the toilet roll holder. Also in the room they charge $5 for a bottle of water and there’s a very limited choice of teas and coffees. However, the concierge was much more helpful this year compared to last year.

Room Tip: A river facing room on a high floor.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Crown Promenade Melbourne, responded to this review, March 20, 2013
Thank you for sharing your experience from your recent stay with us.

Whilst it was positive to read about you enjoying the views and the helpfulness of our Bell Desk team it was concerning to read of the standard of the room. Please accept our sincere apologies and trust that your comments will be followed through with our Housekeeping Manager.

In regard to the pricing of the minibar water are prices are reviewed constantly and should you require any additional teas Housekeeping are more than happy to assist, unfortunately we can only offer a limited number in the minibar due to space constraints.

Kind regards,

Greg Moore
General Manager
Crown Promenade
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 15, 2013

My husband and I decided to stay here one night as we were having dinner at the Crown complex and thought we would make a night and spend the following day in the city. We paid $500 for our room and it was definitely not worth it but the location is great. We ordered room service which was ok and had breakfast the next morning. They were quite busy at breakfast and forgot my husband's coffee even after we reminded them a couple of times. Was not really impressed considering what we paid for the night. Won't be staying here again - prefer to stay at one of the newer hotels nearby.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Crown Promenade Melbourne, responded to this review, March 20, 2013
Thanks for taking the time to review our hotel.

Whilst it was good to read you found the location to be great it was disappointing to read of the short comings with your F&B experiences, your comments will be passed on to our F&B Manager to review. In regard to the rate we do have a number of room choices and the rates do fluctuate based on the time of year, and week that you stay.

Please accept our sincere apologies and we hope you give us the opportunity to make amends by staying with us again.

Kind regards,

Greg Moore
General Manager
Crown Promenade
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Crown Promenade Melbourne

Address: 8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Melbourne
#19 Romantic Hotel in Melbourne
#24 Luxury Hotel in Melbourne
#24 On the Beach Hotel in Melbourne
#24 Business Hotel in Melbourne
#26 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crown Promenade Melbourne 4.5*
Official Description (provided by the hotel):
Relaxed, award-winning and thoroughly modern, Melbourne's Crown Promenade offers you a fresh perspective on how good a hotel can be. Located in the heart of the action - Melbourne's vibrant Southbank entertainment precinct and directly linked to the exciting Crown Entertainment Complex, Crown Promenade is also close to the CBD, the Melbourne Exhibition Centre and the city's most famous arts and sporting facilities. Eat and drink in style at Mesh restaurant or Tonic Bar, relax by the pool or take a walk to the 24 hour action of Melbourne's Crown Entertainment Complex. Sleep, eat, work or play - you can do it all in style at Crown Promenade.- Winner for ‘Deluxe Accommodation’ in the 2009 Qantas Australian Tourism Awards- Winner of the ‘Superior Accommodation Hotel of the Year’, in the 2009 Australian Hotels Association (AHA) Awards Victoria ... more   less 
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Also Known As:
Hotel Crown Promenade

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