We were lucky as we went up and stayed after seeing it advertised as a deal on one of those travel shows.. Because it is nothing special and would have felt being ripped off if we paid the normal price they charge.. Besides having everything so close to the Hotel and the view from the room was spectacular, as far as everything else goes it was just another Hotel... The worse experiences of the stay was even at 18 stories up the humming noise during the night from the A/C Units was terrible and the fact for the ease and the convience we decided to eat at the Hotels Restaurant for Dinner which was very poor.. They only had 4 tables for the night so we should have realised something was wrong then but for only a few customers the service was very poor and the food was only just better...

This is a good hotel in a wonderful location in Melbourne. The hotel is reasonable new and still in good condition.

the first thing i noticed on checking in was the staff uniform. uniforms they are not. There is more variations in dress and manner of wearing them than i could record. It gives a ramshackle appearance.
It also appears that the lack of uniformity on appearance is working its way through to staff attitude. I was called mate, staff were unshaven, clothes were not tucked in.
IT LOOKED ORDINARY.
I don't want to be treated like the PM but some attention to the details of staff appearance and manner of addressing patrons would not go astray.

As always crown prom is an excellent hotel, friendly check in, helpful staff and the room and the view were great. very clean and tidy and service was prompt. cant fault or complain about anything. just a great stay for overnight.

We recently stayed 1 night check in staff were most helpful our room was ready early which was fantastic.
Very comfortable beds and clean room.
We asked for some extra glasses as we had 4 adults in the room, no problem promptly had them to our door
Check out fantastic would highly recommend this hotel