This is a good hotel in a wonderful location in Melbourne. The hotel is reasonable new and still in good condition.

the first thing i noticed on checking in was the staff uniform. uniforms they are not. There is more variations in dress and manner of wearing them than i could record. It gives a ramshackle appearance.
It also appears that the lack of uniformity on appearance is working its way through to staff attitude. I was called mate, staff were unshaven, clothes were not tucked in.
IT LOOKED ORDINARY.
I don't want to be treated like the PM but some attention to the details of staff appearance and manner of addressing patrons would not go astray.

As always crown prom is an excellent hotel, friendly check in, helpful staff and the room and the view were great. very clean and tidy and service was prompt. cant fault or complain about anything. just a great stay for overnight.

We recently stayed 1 night check in staff were most helpful our room was ready early which was fantastic.
Very comfortable beds and clean room.
We asked for some extra glasses as we had 4 adults in the room, no problem promptly had them to our door
Check out fantastic would highly recommend this hotel

Upon receiving a gift certificate for a nights accommodation for my birthday, I decided to make a luxurious de-stress veg-out weekend of it and pay for a second. The intention was to order room service and watch movies with a do not disturb sign for two whole days! Josh in reservations amazingly helpful in making this happen.

Upon arrival, the valet was helpful. Check-in staff on the other hand were rude, uninviting, disengaging and yet they are the faces of an otherwise decent hotel where myself and other family members have stayed before for work purposes.

How hard is it to make eye contact and say "I won't be a moment" before finalising the previous transaction without leaving other guests in a line feeling unwelcome and uncomfortable?;
To say "hello, how are you?" with genuine interest rather than having yours guests stand in front of the desk like stunned mullets and having to initiate the conversation themselves?;
To accommodate guests rather than make them feel at fault and embarassed for banking with the wrong bank or not having enough credit cards when there is an issue with the banking systems and offer a room "but you won't be able to charge anything to it until we verify your details tomorrow' am I to starve on my seemingly not so luxurious de-stress veg-out weekend?

All of the above was experienced today which may have been avoided if your staff member had communicated that the hotel was experiencing difficulties with my preferred banking partner prior to me transferring all monies to the VISA which I did in front of her (I could have paid eftpos). There are certainly better methods in handling these situations and I was most unimpressed on how the check-in agent, the duty manager, and absolutely disgusted with the actions of the front office manager.

Not open to being treated as second-rate, I packed up and drove home with no real motivation to re-book.

Promenade, you're check-in staff are lacking the basic courtesies and interpersonal skills expected in a hotel of your calibre. I've stayed in better hotels worldwide and yet couldn't even get through the doors of yours and am hesitant to roll up again - I would much rather cross the road to towers where the service is faultless end-to-end. Perhaps it may be an idea to ship some of your check-in staff over also to re-cap on some basic training.

Would anyone like a gift certificate?