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“Fantastic!!!” 5 of 5 stars
Review of Crown Promenade Melbourne

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Crown Promenade Melbourne
4.5 of 5 Hotel   |   8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia   |  
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Ranked #24 of 171 Hotels in Melbourne
Newcastle, Australia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Fantastic!!!”
5 of 5 stars Reviewed December 10, 2012

My son, grandaughter and myself stayed here 22/11/12 - 26/11/12, it was the greatest hotel that I have ever experienced. We arrived from the airport in a taxi and there was a very kind gentleman who opened our doors and welcomed us straight away, I turned to collect our bags and they were being taken inside without any fuss, the receptionist were all so polite, we arrived very early, about 8.40am, they kept our luggage while we walked around. about 10.30am we received a phonecall to say that our room was available anytime we wished to come back.The room was very clean and the view was fantastic room 2283.The view at night was great,we could see all the city. Everytime we returned to the room it was immaculate, clean sheets.towels etc.Could not fault this hotel in any way at all.We actually booked this room for a very good price so I didn't expect this class of hotel.It was good to be able to walk across the road to the Crown Towers and walk in and see all the beautiful designer shops and restaurants, also a foodcourt for the budget meals which we used frequently,great Indian food, I only have a debit card and at many hotels I feel as though I am treated differently to credit card holders but I wasn't this time! I would be honoured to stay at this hotel at anytime!!

Room Tip: Rooms on the 22nd floor have great views!
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,231 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (307)
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Melbourne
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 9, 2012

The Crown Promenade hotel was an awesome night for my wife and I. A very luxurious hotel with great options for families too as there were quite a few staying. Great room, excellent breakfast the next morning and easy check in/check out plus very helpful and attentive bell/concierge services. My only gripe is the WiFi costs - $25 for 24 hours when it could or should be free as a value add.

Room Tip: Rooms on the north side will have a better view - facing onto Whiteman Street and the Crown Tower...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sussex
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 8, 2012

We are staying three nights at the moment in sunny Melbourne. We have an upgrade corner room through our package with Trailfinders and it is difficult to think of any way the room could be better. Excellent location and staff friendly and helpful on checkin.

Our only negative comment is that this is a favourite conference hotel and can make things very busy and strains the hotel's resources and facilities. Coffee shop breakfast can mean standing in line for 15 minutes at the hot counter if you hit a conference time and we were told coffee shop was full for dinner when we tried to make abooking at breakfast time. Also chamber maids are not able to make up some rooms until late afternoon having to concentrate on change over rooms first.

Would stay again but be prepared to be patient

Room Tip: Corner rooms have great window view over the city
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Crown Promenade Melbourne, responded to this review, December 12, 2012
Thanks for the feedback on your recent stay at Crown Promenade.

We appreciate your positive comments in regards to the Hotel’s “excellent location and friendly and helpful staff” – our team takes tremendous pride in their service delivery. Your comments in relation to the queues at Mesh & the cleaning of your room have been passed on to the relevant Department Managers to review, please accept our apologies for not meeting your expectations this time.

Kind regards,

Greg Moore
General Manager
Crown Promenade
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Melbourne
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 4, 2012

Had a great night! Room was very clean and all up to date!
Breakfast had a great selection. Service could have been a bit better. Struggled to get cutlery and coffee.
Pool is amazing! Nice hot spa in the morning!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southport, Australia
Top Contributor
51 reviews 51 reviews
21 hotel reviews
Reviews in 31 cities Reviews in 31 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed December 3, 2012

Stayed here for work, found it very accessible to CBD and well resourced for after work relaxation. Having the Crown complex resources but being able to escape the carnage was great. I initially thought this would be the "poor cousin" to the Crown but I actually preferred it to the main hotel.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 2, 2012

Overall, very satisfied with the hotel: nice location and fantastic room. It's twin room has 2 queen-sized beds and the 3 of us (all adults) could stay in the same room comfortably...helps save cost. They allow up to 4 adults in a twin room. (I think hotels in Melbourne aren't cheap but still not as expensive as Syndey). Breakfast was pretty good and serves a variety of western and Chinese dishes. Hotel staff is friendly and helpful. The only thing that would need improvement is the staff's attention to details. I have to book the first night on my own as a separate reservation while the rest of the nights were booked as part of a congress package. Although the 2 reservations were linked, the reception staff did not inform me that the nights booked as the congress package include breakfast and wifi connection (I specifically asked how can I get complimentary wifi connection). Even if this was not noticed by the reception at check-in, I thought the staff who re-activated my card for the latter part of my reservation should have noticed this. The good thing is they were quick to realise their mistake when I asked and gave me the breakfast vouchers for the remaining nights without further questions.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Crown Promenade Melbourne, responded to this review, December 4, 2012
Thanks for taking the time the give us some feedback – our team will be very happy to know you enjoyed your stay and found them to be “friendly and helpful”.

We are always looking to improve our guest experience so we appreciate your comments in regards to not being informed of the free WIFI and breakfast inclusions, please accept our apology. It was pleasing to read that the team responded quickly once the oversight was discovered.

Thanks again for the feedback and we look forward to welcoming you back in the future to Crown Promenade.

Kind regards,

Greg Moore
General Manager
Crown Promenade
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Queensland, Australia
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed December 2, 2012

We stayed here for 3 nts and had a rollaway bed for our child. This made our room a bit snug but otherwise it would have been more spacious. The bathroom area was very nice too. The view down the street to the Yarra river was pretty and to see the Melbourne city lights in the evening was nice too. We had buffet breakfast daily and it had everything you could have wanted. They may wish to consider having a bowl of sultanas which is nice to put on your bircher muesli or cereals. There is a chef like in many asian hotels to cook eggs how you want, omelette, fried etc. There really is lots of variety at buffet. Bonus that just off the foyer and near the lifts there is a a coffee stand. Never seen this is in a hotel and it was always busy. Great idea. Maybe it's a Melbourne thing.

Conveniently located on the outskirts of the CBD, so a short stroll into the heart of the city and even closer to the Crown Casino - connected by a skywalk. If you have kids with you just down the block is a huge arcade playzone which is open till late and very popular. There is also a shopping and small food court with fast food only that you can access through the hotel walkways too. Staff were great and very friendly. Smooth check-in & check-out.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crown Promenade Melbourne

Address: 8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Melbourne
#20 Romantic Hotel in Melbourne
#21 Family Hotel in Melbourne
#22 Business Hotel in Melbourne
#24 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crown Promenade Melbourne 4.5*
Number of rooms: 465
Official Description (provided by the hotel):
Relaxed, award-winning and thoroughly modern, Melbourne's Crown Promenade offers you a fresh perspective on how good a hotel can be. Located in the heart of the action - Melbourne's vibrant Southbank entertainment precinct and directly linked to the exciting Crown Entertainment Complex, Crown Promenade is also close to the CBD, the Melbourne Exhibition Centre and the city's most famous arts and sporting facilities. Eat and drink in style at Mesh restaurant or Tonic Bar, relax by the pool or take a walk to the 24 hour action of Melbourne's Crown Entertainment Complex. Sleep, eat, work or play - you can do it all in style at Crown Promenade.- Winner for ‘Deluxe Accommodation’ in the 2009 Qantas Australian Tourism Awards- Winner of the ‘Superior Accommodation Hotel of the Year’, in the 2009 Australian Hotels Association (AHA) Awards Victoria ... more   less 
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Also Known As:
Hotel Crown Promenade

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