We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crown Promenade Melbourne: Traveler Reviews

4.5 of 5
8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia
Hotel website
Hotel amenities
Special Offer
Relax at Crown Promenade
Crown Promenade Melbourne
Ranked #22 of 195 hotels in Melbourne
Enter dates & see best prices*
Show Prices
*from our partners
Write a Review

655 reviews from our community

Traveler rating
    319
    242
    64
    11
    19
See reviews for
Families
94
 
Couples
239
 
Solo
38
 
Business
172
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Singapore, Singapore
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Good but more attention to details will be even better...”
4 of 5 stars Reviewed December 2, 2012

Overall, very satisfied with the hotel: nice location and fantastic room. It's twin room has 2 queen-sized beds and the 3 of us (all adults) could stay in the same room comfortably...helps save cost. They allow up to 4 adults in a twin room. (I think hotels in Melbourne aren't cheap but still not as expensive as Syndey). Breakfast was pretty good and serves a variety of western and Chinese dishes. Hotel staff is friendly and helpful. The only thing that would need improvement is the staff's attention to details. I have to book the first night on my own as a separate reservation while the rest of the nights were booked as part of a congress package. Although the 2 reservations were linked, the reception staff did not inform me that the nights booked as the congress package include breakfast and wifi connection (I specifically asked how can I get complimentary wifi connection). Even if this was not noticed by the reception at check-in, I thought the staff who re-activated my card for the latter part of my reservation should have noticed this. The good thing is they were quick to realise their mistake when I asked and gave me the breakfast vouchers for the remaining nights without further questions.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask crystal_cool77 about Crown Promenade Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Crown Promenade Melbourne, responded to this review
December 4, 2012
Thanks for taking the time the give us some feedback – our team will be very happy to know you enjoyed your stay and found them to be “friendly and helpful”.

We are always looking to improve our guest experience so we appreciate your comments in regards to not being informed of the free WIFI and breakfast inclusions, please accept our apology. It was pleasing to read that the team responded quickly once the oversight was discovered.

Thanks again for the feedback and we look forward to welcoming you back in the future to Crown Promenade.

Kind regards,

Greg Moore
General Manager
Crown Promenade
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Queensland, Australia
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
“Crowned it”
5 of 5 stars Reviewed December 2, 2012

We stayed here for 3 nts and had a rollaway bed for our child. This made our room a bit snug but otherwise it would have been more spacious. The bathroom area was very nice too. The view down the street to the Yarra river was pretty and to see the Melbourne city lights in the evening was nice too. We had buffet breakfast daily and it had everything you could have wanted. They may wish to consider having a bowl of sultanas which is nice to put on your bircher muesli or cereals. There is a chef like in many asian hotels to cook eggs how you want, omelette, fried etc. There really is lots of variety at buffet. Bonus that just off the foyer and near the lifts there is a a coffee stand. Never seen this is in a hotel and it was always busy. Great idea. Maybe it's a Melbourne thing.

Conveniently located on the outskirts of the CBD, so a short stroll into the heart of the city and even closer to the Crown Casino - connected by a skywalk. If you have kids with you just down the block is a huge arcade playzone which is open till late and very popular. There is also a shopping and small food court with fast food only that you can access through the hotel walkways too. Staff were great and very friendly. Smooth check-in & check-out.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask marshmallowfeathers about Crown Promenade Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 16 cities Reviews in 16 cities
33 helpful votes 33 helpful votes
“A lovely hotel that gets everything right”
5 of 5 stars Reviewed December 2, 2012

I stayed three happy comfortable days at the Crown Promenade. My room was beautiful and generously serviced daily. Everything was clean and of high quality and room service was excellent value - prompt and delicious. The view was good and the lounge seat very comfortable. The desk is super convenient with multiple powerpoints.

All staff were courteous and professional. This is a smooth slick establishment. I will definitely stay again.

I enjoyed walking along the river and through the city. Location was great for all my needs.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by ausbirdlover for Melbourne
Ask ausbirdlover about Crown Promenade Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangor, United Kingdom
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
“Melbourne's best?”
4 of 5 stars Reviewed December 1, 2012

We spent several nights in the Crown Promenade and it was an excellent base for discovering the delights of Melbourne. Sited just over the river Yarra it gives easy access to what is an interesting and exciting city.The Crown Complex surrounding the hotel has a comprehensive number of shopping possibilities together with restaurants,cafes and a cinema. The hotel is all that I expected. The only negative point was the off hand way the concierge service dealt with our requests.

Room Tip: Ask for a room overlooking the city.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Michael M for Melbourne
Ask Michael M about Crown Promenade Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Crown Promenade Melbourne, responded to this review
December 4, 2012
Thanks for the feedback on your recent stay at Crown Promenade, many of our guests agree with your comments and enjoy the Hotel’s central location on Southbank. There are many restaurants, bars and entertainment in the resort, the surrounds of Southbank or a short walk into the city.

Please accept our apologies if you felt the Concierge service dealt with your requests in an “off hand way”. This will be passed on to the Department Manager for review.

Thanks again for your feedback and we look forward to welcoming you back in the future.

Kind regards,

Greg Moore
General Manager
Crown Promenade
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Felixstowe UK
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
“Down Town Melbourne”
4 of 5 stars Reviewed November 26, 2012

This hotel is close to the centre of Melbourne and is part of the Crown Complex which is huge. there is another Hotel with Casino, which needs to be seen to be believed. There are restaurants’, bars, night clubs, leisure facilities and more! The Promenade is quiet in comparison to its sister hotel. We were tempted to upgrade to a corner room which had city views and was well appointed with all mod cons. Wi-Fi was poor and really expensive at $25 per day, per device!!!! Outrageous! it should be free! Breakfast was well presented although at $30 per head, not cheap. Our stay coincided with the Melbourne Cup which was an amazing experience in itself, so much elegance and finery and a contenent that comes to a halt at 3.00pm on race day!

Room Tip: The upgrade to a corner room was a good idea and good value.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask AllanFelixstoweUK about Crown Promenade Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alto Hotel on Bourke
Great value on a similar hotel
Melbourne, Victoria
4.5 of 5 stars 544 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in Melbourne
Romantic
Art Series - The Blackman
Art Series - The Blackman 4.5 of 5 stars 796 reviews
Luxury
Novotel Melbourne on Collins
Novotel Melbourne on Collins 4.0 of 5 stars 2,173 reviews
Near the beach
Melbourne Marriott Hotel
Melbourne Marriott Hotel 4.0 of 5 stars 403 reviews
Great value
Adina Apartment Hotel Melbourne Northbank
Adina Apartment Hotel Melbourne ... 4.0 of 5 stars 286 reviews
Show Prices ABS:HotelCheckRates-d1528419?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d256930?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d255676?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d646577?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these Melbourne hotels
Crown Metropol Melbourne 4.5 of 5 stars 977 reviews Crown Towers 4.5 of 5 stars 650 reviews Crowne Plaza Melbourne 4.0 of 5 stars 394 reviews The Langham, Melbourne 4.5 of 5 stars 1,646 reviews
Show Prices ABS:HotelCheckRates-d1719031?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d257575?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d255387?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d549485?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 195 hotels in Melbourne, ranked by popularity

Been to Crown Promenade Melbourne? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Crown Promenade Melbourne

Also Known As:
Hotel Crown Promenade
Address: 8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia
Phone Number:
Region: Australia > Victoria > Melbourne
Amenities:
Business Center Fitness Center Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Luxury Hotels in Melbourne
#21 Family Hotels in Melbourne
#22 Business Hotels in Melbourne
Price Range: $$$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Relaxed, award-winning and thoroughly modern, Melbourne's Crown Promenade offers you a fresh perspective on how good a hotel can be. Located in the heart of the action - Melbourne's vibrant Southbank entertainment precinct and directly linked to the exciting Crown Entertainment Complex, Crown Promenade is also close to the CBD, the Melbourne Exhibition Centre and the city's most famous arts and sporting facilities. Eat and drink in style at Mesh restaurant or Tonic Bar, relax by the pool or take a walk to the 24 hour action of Melbourne's Crown Entertainment Complex. Sleep, eat, work or play - you can do it all in style at Crown Promenade.- Winner for ‘Deluxe Accommodation’ in the 2009 Qantas Australian Tourism Awards- Winner of the ‘Superior Accommodation Hotel of the Year’, in the 2009 Australian Hotels Association (AHA) Awards Victoria ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Expedia, Agoda, Venere, Travelocity and HotelsClick so you can book your Crown Promenade Melbourne reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Crown Promenade Melbourne, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Crown Promenade Melbourne
Enter dates & see best prices* (from our partners)
Show Prices