We stayed here for 3 nts and had a rollaway bed for our child. This made our room a bit snug but otherwise it would have been more spacious. The bathroom area was very nice too. The view down the street to the Yarra river was pretty and to see the Melbourne city lights in the evening was nice too. We had buffet breakfast daily and it had everything you could have wanted. They may wish to consider having a bowl of sultanas which is nice to put on your bircher muesli or cereals. There is a chef like in many asian hotels to cook eggs how you want, omelette, fried etc. There really is lots of variety at buffet. Bonus that just off the foyer and near the lifts there is a a coffee stand. Never seen this is in a hotel and it was always busy. Great idea. Maybe it's a Melbourne thing.

Conveniently located on the outskirts of the CBD, so a short stroll into the heart of the city and even closer to the Crown Casino - connected by a skywalk. If you have kids with you just down the block is a huge arcade playzone which is open till late and very popular. There is also a shopping and small food court with fast food only that you can access through the hotel walkways too. Staff were great and very friendly. Smooth check-in & check-out.

I stayed three happy comfortable days at the Crown Promenade. My room was beautiful and generously serviced daily. Everything was clean and of high quality and room service was excellent value - prompt and delicious. The view was good and the lounge seat very comfortable. The desk is super convenient with multiple powerpoints.

All staff were courteous and professional. This is a smooth slick establishment. I will definitely stay again.

I enjoyed walking along the river and through the city. Location was great for all my needs.

We spent several nights in the Crown Promenade and it was an excellent base for discovering the delights of Melbourne. Sited just over the river Yarra it gives easy access to what is an interesting and exciting city.The Crown Complex surrounding the hotel has a comprehensive number of shopping possibilities together with restaurants,cafes and a cinema. The hotel is all that I expected. The only negative point was the off hand way the concierge service dealt with our requests.

This hotel is close to the centre of Melbourne and is part of the Crown Complex which is huge. there is another Hotel with Casino, which needs to be seen to be believed. There are restaurants’, bars, night clubs, leisure facilities and more! The Promenade is quiet in comparison to its sister hotel. We were tempted to upgrade to a corner room which had city views and was well appointed with all mod cons. Wi-Fi was poor and really expensive at $25 per day, per device!!!! Outrageous! it should be free! Breakfast was well presented although at $30 per head, not cheap. Our stay coincided with the Melbourne Cup which was an amazing experience in itself, so much elegance and finery and a contenent that comes to a halt at 3.00pm on race day!