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Crown Promenade Melbourne: Traveler Reviews

4.5 of 5
8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia
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Crown Promenade Melbourne
Ranked #22 of 195 hotels in Melbourne
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657 reviews from our community

Traveler rating
    321
    242
    64
    11
    19
See reviews for
Families
95
 
Couples
240
 
Solo
38
 
Business
172
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Christchurch, Canterbury, New Zealand
2 reviews
1 helpful vote 1 helpful vote
“Fantastic”
5 of 5 stars Reviewed November 20, 2012

My girlfriend and I stayed here for her 50th birthday before we moved to an apartment as had a few more to come wow it was so good didn't want to leave, Hotel was gorgeous well appointed fantastic service nice and clean will certainly go back

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Jo S about Crown Promenade Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“good but could be better”
4 of 5 stars Reviewed November 18, 2012

The rooms in this hotel was nice, the rooms had a nice view of the city, the rooms were clean and the sleep quality was good. however for the price of the stay i would have expected a little bit more from this hotel.

  • Stayed May 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Danyool about Crown Promenade Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Excellent, as expected.”
5 of 5 stars Reviewed November 17, 2012

I stayed here for one night for my sister's 21st Birthday.

The room was clean, well designed and had a fantastic view of the city. I would highly recommend use of the fitness and pool areas, both are tranquil, modern and just gorgeous! The pool is an infinity pool and is quite serene. The spa is relaxing and nice and warm :)
Reception staff were helpful and very friendly.

I highly recommend this hotel. I have been here twice and will hopefully be back in the near future.

Room Tip: Ask for city view.
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
178 reviews 178 reviews
32 hotel reviews
Reviews in 51 cities Reviews in 51 cities
73 helpful votes 73 helpful votes
“Excellent Hotel”
5 of 5 stars Reviewed November 13, 2012

we stayed here for an anniverary and it was really lovely. a suite room at this hotel is the price of a small room at crown towers so its really worth it. the serivce was ok. they are not as attentive than at other hotels. the rooms are great - modern and clean.

would recommded for all

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Greg M, General Manager at Crown Promenade Melbourne, responded to this review
November 14, 2012
Thanks for taking the time to review our hotel.

We’re glad you enjoyed celebrating your anniversary with us in one of our Suites, hopefully you had a chance to enjoy the oval Jacuzzi in the room. Housekeeping work hard ensuring our high standards are maintained will be happy knowing their efforts are appreciated.

Please accept our apologies if we were not as attentive as you would have hoped, this is certainly not characteristic of the standards we strive to achieve.

Thanks for recommending us and we look forward to welcoming you back in the future.

Kind regards,

Greg Moore
General Manager
Crown Promenade
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
“Crown's "Budget" hotel, but classy”
5 of 5 stars Reviewed November 12, 2012

My wife and I spent two nights at Crown Casino's 'budget' Promenade Hotel in November 2012.

Check-in and check-out was fast, pleasant and went very smoothly.

We stayed in Room 1985 which had a north-easterly view out of the full-wall window to Crown Towers, the Yarra River and the Melbourne city skyline beyond. The windows had both daylight privacy curtains and night-time light-screening curtains.

Our room was very near the lift lobby, but we were not affected by any noise from either the lifts or the other guests - although we could hear front doors close in adjacent rooms. The hum from the airconditioner and the city noise outside was at acceptable levels.

The room was very pleasant, with modern decoration, a large flat screen TV with a good variety of cable stations along with local stations, a very readable clock (for once not a digital clock radio), chaise longue, armchair, desk, chair and king size bed.

Lighting in the room was good, particularly the reading lights above the bed. The modern LEDs, while energy efficient, actually work well.

The bathroom was very well fitted, with a single sink, large bench (with under-bench shelf storage), dual-flush toilet and large shower cubicle. Supplied cosmetics were good without being exquisite and there was a hair dryer that worked well. The water supply to the shower was satisfactory.

There was a large built-in wardrobe with safe, clothes iron and ironing board and a good supply of wooden coat hangers.

Tea and coffee supplies were adequate - and the tea brand supplied was pleasantly up-market. The mini-bar was well stocked and re-stocked each day, including teas, sugar and coffee.

On our first night we had dinner at Crown's new Neil Perry restaurant, Rosetta. The ambience of the restaurant is superb with just the right amount of theatre, without tipping over the edge to being 'camp'. On a balmy evening don't hesitate to ask for an outside table.

The staff were friendly and efficient and the timing of the courses was well paced. We spoke with the sommellier for advice on wine matching and he chose well for us.

We had a combination 'chair and banquet bench' table, with the only criticism being that the pillow on the banquet was a bit large and firm.

The wine list has a broad selection of Australian and Italian varietals and Rosetta conjour up some very delicious cocktails.

Stand-outs on our meal were the Zuppa Di Baccala, a superb 'peasant' soup of salt cod and vegetables and the Manzo beef carpaccio. The wood roasted fish were superb and the house-made ice creams finished off the meal well.

Most importantly, while it wasn't cheap, it also wasn't that expensive. We will be coming back again.

On our second night we dined at Philip Mouchel's PM24 in Russell Street (an easy tram ride up Collins Street from Crown Casino). The ambience is 'resurrected industrial' rather than high-glam, but it worked well with an open kitchen to keep you entertained.

We were seated at a two person table, which was a little small and cluttered for our meal. There are other larger tables in front of the kitchen which were filled up later in the evening. I would suggest requesting one of these when making a booking.

It was another superb meal, this time with a French inflection. The Cheese and Jerusalem Artichoke Soufflé was a superb melt-in-the-mouth entree and the desert degustation plate was something to let your belt out for. Once again the wine and cocktail lists were superb. For a Monday night it was very popular and I would recommend making a booking whatever night you go.

Room Tip: The higher the floor the better.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Crown Promenade Melbourne

Also Known As:
Hotel Crown Promenade
Address: 8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia
Phone Number:
Region: Australia > Victoria > Melbourne
Amenities:
Business Center Fitness Center Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Luxury Hotels in Melbourne
#21 Family Hotels in Melbourne
#22 Business Hotels in Melbourne
Price Range: $$$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Relaxed, award-winning and thoroughly modern, Melbourne's Crown Promenade offers you a fresh perspective on how good a hotel can be. Located in the heart of the action - Melbourne's vibrant Southbank entertainment precinct and directly linked to the exciting Crown Entertainment Complex, Crown Promenade is also close to the CBD, the Melbourne Exhibition Centre and the city's most famous arts and sporting facilities. Eat and drink in style at Mesh restaurant or Tonic Bar, relax by the pool or take a walk to the 24 hour action of Melbourne's Crown Entertainment Complex. Sleep, eat, work or play - you can do it all in style at Crown Promenade.- Winner for ‘Deluxe Accommodation’ in the 2009 Qantas Australian Tourism Awards- Winner of the ‘Superior Accommodation Hotel of the Year’, in the 2009 Australian Hotels Association (AHA) Awards Victoria ... more   less 
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Crown Promenade Melbourne
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