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“Great city hotel” 5 of 5 stars
Review of Crown Promenade Melbourne

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Crown Promenade Melbourne
4.5 of 5 Hotel   |   8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia   |  
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Ranked #24 of 172 hotels in Melbourne
Winchester, United Kingdom
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
“Great city hotel”
5 of 5 stars Reviewed August 28, 2012 via mobile

This was our 5th hotel whilst on honeymoon.

The room was spotless with an amazing view and was extremely comfortable. We were delivered a bottle of
Bubbly and ordered some room service which was speedy and good quality food. Breakfast was good but a little loud.

There is a wonderful pool over looking the city which we enjoyed using. Cannot fault the rooms or staff but there are some 'interesting' guests to share the lifts with thanks to the huge casino complex attached! Although this by no means makes you feel unsafe, just that you are in Vegas.

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Crown Promenade Melbourne, responded to this review, August 29, 2012
Thanks for the wonderful review, we’re glad you enjoyed your stay with us whilst on your honeymoon. Your comment that the “room was spotless” will be passed onto our Housekeeping team that take immense pride in the cleaning and presentation of the rooms. The heated pool has wonderful views over the city which we receive many positive comments about.

I’m glad you didn’t feel unsafe whilst staying with us as we have 24hr Security and camera surveillance to ensure all our guests have a safe and enjoyable stay with us.

Thanks again for the review and we look forward to welcoming you back in the future.

Kind regards,

Greg Moore
General Manager
Crown Promenade
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (220)
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English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 27, 2012 via mobile

Good location. The front desk and Tonic Bar staff are fantastic. Very customers friendly and do their best to make a tired traveler feel at ease in this upscale hotel. The big let down was on the last day, we found other guests' luggage chucked in our room and we haven't even check out yet. It was a shock to discover 3 extra bags in our room and jackets thrown on our beds.

Nonetheless, I would not hesitate to stay there again.

Stayed August 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Crown Promenade Melbourne, responded to this review, August 29, 2012
Thanks for taking the time to review our hotel.

Please accept our apologies for the shortfall in service you experienced with the wrong luggage being placed in your room, this is certainly not characteristic of our standards.

On a more positive note your comments in regards to the “fantastic” service provided by the Tonic & Front Desk staff will be passed on and are very much appreciated.

We look forward to welcoming you back to Crown Promenade in the future.

Kind regards,

Greg Moore
General Manager
Crown Promenade
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
90 reviews 90 reviews
18 hotel reviews
Reviews in 31 cities Reviews in 31 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed August 27, 2012

Wasn't sure what to expect as we usually stay at the Metropol but we were pleasantly surprised...
Valet parking efficient, Check in took 5 minutes and the reservations staff were friendly and efficient. Rooms are clean and modern with a very comfy bed and feather pillows (which I personally don't like) but Im sure if I had of requested a different kind they would have been able to...still slept like a log though!!! Nice big well designed bathroom with a large counter top to put all your thinks on. The aircon/heating was not very good....we had it on 14 degrees but the room was still warm and stuffy...this would be the letdown. We will stay here again in the winter but not the summer!!!

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Crown Promenade Melbourne, responded to this review, August 29, 2012
Thanks for the review, we’re glad you had an enjoyable experience and found our staff to be “friendly & efficient”.

As you mentioned we do have a number of different pillows available from our Housekeeping department as we appreciate feather pillows are not to everyone’s liking. We were disappointed to read about your room air-conditioning issues and should we have been aware during your stay we would have sent our Maintenance personnel (available 24/7) or offered you a room move if the fault could not have been repaired.

Please accept our sincere apologies for this and we do hope you give us the opportunity of making amends when you stay with us next time.

Kind regards,

Greg Moore
General Manager
Crown Promenade
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 16, 2012

I consistently stay here in Melbourne.

-Great atmosphere.
-Great service.
-Great location (especially if you want to go for a run along the river).
-Good amenities close by.
-Best swimming pool in a hotel (great 1st thing in the morning when still dark).
-Good gym (but very busy 6am to 7.30am get there early for cardio)
-Really clean
-Great sized rooms
-Really comfy bed.

-Breakfast service is poor and inefficient but the food it OK

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 13, 2012

Checked in about 6.30 pm and everyone was polite and helpfull. Then we left for dinner at nearby restuarant. Came back at about 8.00pm and baggage was not in room, we rang to ask for our bags that they took out of taxi and then had to ring 30min later to remind then again. Finally they arrived 15 min later.
The room air con. was so hot that we were sweating, we complained and someone came and looked at it but was unable to improve quality. For 4 nights we lived in an oven, that would have melted chocholate. Even though it is the midddle of winter we had to sleep with next to nothing on. Also the TV is nothing short of pathetic - complained also about it. The inhouse TV guide was useless. press mute and it either changes channel or goes back to the stupid hotel ads. Ask reception for wifi connection and how much and was told $25 for up to 24hrs... So I asked If I just want to check my emails, which would only take a few minutes!! the response was $25 for up to 24hrs..........What a ripoff... Most 4 star and some 3 star hotels are offering free wifi,, but not this one!!!
The only good thing I can say about this hotel is the location,,, but other than that it does not deserve the 4 star rating. Definitely will not be back!!!!!!! There are other Hotels in the area that I will stay at next time

  • Stayed August 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Crown Promenade Melbourne, responded to this review, August 20, 2012
Thanks for taking the time to review our hotel.

Please accept our apologies for any inconvenience and do contact us on +61 3 9292 8160 so we may discuss your concerns in more detail as we’re having trouble locating the details you outlined in your review.

Kind regards,

Greg Moore
General Manager
Crown Promenade
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 9, 2012

This hotel has got everything....amazing view from it's rooms,hospitality,good food,huge casino,apt location,and beautiful rooms.the perfect stay in Melbourne!!!!It has a beautiful swimming pool toooo

  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yarra Valley, Victoria, Australia
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed August 8, 2012

Every January before the Australian Tennis Open, my family of four come down from the Yarra Valley to enjoy a couple of nights at this wonderful hotel. For three years we have received the same efficient service, comfortable rooms and excellent buffet breakfast. Although we are not attracted to gambling [straight over the road] the limitless amount over other activities, especially for families with young kids is a real draw card.

The hotel it's self is modern, clean and serviced by good house staff and an effortlessly helpful and charming reception management.

Attractions are all within an easy walking distance including the Melbourne Aquarium, Gold Class Cinemas, kids game venues, boat rides etc or you can just stroll alongside the Yarra or take in the beautiful cityscape at one of the many [MANY] eateries eager to please you.

Note that once the tennis starts all the hotels in Melbourne dramatically lift their prices, hence we choose the time between New Years and before the tennis when most hotels offer great discounts and offers. This last January all four of us stayed in a decent size double room with free valet parking and full buffet breakfast for less than $280 a night - in the heart of Melbourne!

Definitely put this on your list of quality/cheap short vacation options.

Room Tip: Book between New Years and The Australian Open for great rates!
See more room tips
  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Crown Promenade Melbourne

Also Known As:
Hotel Crown Promenade
Address: 8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Family Hotel in Melbourne
#23 Luxury Hotel in Melbourne
#24 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crown Promenade Melbourne 4.5*
Official Description (provided by the hotel):
Relaxed, award-winning and thoroughly modern, Melbourne's Crown Promenade offers you a fresh perspective on how good a hotel can be. Located in the heart of the action - Melbourne's vibrant Southbank entertainment precinct and directly linked to the exciting Crown Entertainment Complex, Crown Promenade is also close to the CBD, the Melbourne Exhibition Centre and the city's most famous arts and sporting facilities. Eat and drink in style at Mesh restaurant or Tonic Bar, relax by the pool or take a walk to the 24 hour action of Melbourne's Crown Entertainment Complex. Sleep, eat, work or play - you can do it all in style at Crown Promenade.- Winner for ‘Deluxe Accommodation’ in the 2009 Qantas Australian Tourism Awards- Winner of the ‘Superior Accommodation Hotel of the Year’, in the 2009 Australian Hotels Association (AHA) Awards Victoria ... more   less 
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