We spent one night at the Crown Promenade in the lead up to Christmas. I must say that I was pleasantly surprised given the local reputation that this hotel has of being the poorer cousin to Crown Towers. We have stayed at Crown Towers on at least three previous occasions. Whilst the pool was not as amazing as at the Towers, our experience with Crown Promenade was very positive. We stayed in a standard room with our two children. The service from the staff was nothing short of perfect. Everyone was polite and accomodating. The valet assisted us with a special request with no difficulties. The team on reception were polite and well presented. The room was nice and clean but SMALL. I would not have been able to handle more than a night or two with children in this teeny room. There was simply no room to move with two Queen sized beds crammed into the room. This was also the only family option available in the one room at any of the Crown hotels. I am not certain why these rooms are not located in a corner suite so that families are not forced into a shoe box. I would have gladly paid more for a little more space!
We used the pool and room service as well. The pool was lovely but not really suitable for laps. Room service was prompt and well worth ordering.
Would we return? Yes-definitely. Though I would probably only recommend a couple of nights in a family room. I would recommend a longer stay for a single or couple and did notice good corporate facilities.
Well worth a visit.