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“Large Hotel, Nice Rooms Good Location, Meals Expensive” 4 of 5 stars
Review of Crown Promenade Melbourne

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Crown Promenade Melbourne
4.5 of 5 Hotel   |   8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia   |  
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Winter Saver
Ranked #23 of 158 Hotels in Melbourne
Certificate of Excellence
Kissimmee, Florida
Level Contributor
74 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Large Hotel, Nice Rooms Good Location, Meals Expensive”
4 of 5 stars Reviewed November 16, 2011

This is Casino Complex and hotel, But i never visited that part of the complex, and you would not know It.
Lovely Rooms, Clean, Good Service and great views of Melbourne City center &River.
Watch out cost Breakfast Expensive for USA and Brits, Not for Aussies..
4 star property ,about $179 per night The meals for the Trade meetings were Very Good and Thanks to Waiting staff and Chefs Very Good. -Thank you ( better than the convention food in the states)

Room Tip: Make sure you get room with view the River view is Great !( as good as New York Skye Line), Be caref...
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  • Stayed November 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,576 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney, Australia
Level Contributor
307 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
3 of 5 stars Reviewed November 12, 2011

Our 2 days stay is not worth it .They charged an early check in and if you leave your luggages upon check out, another charge. Front desk is not impressive and the staff doesn't make you feel welcome. We stayed on the 18th floor, no view, room is average,the good thing is quite and clean,
Hotel ambience, lack real flair. .If there is no CASINO COMPLEX, then its a total dissatisfaction.
The Conservatory Dinner buffet is good,overlooking the Yarra river. The Crown Casino foyer is truly magnificent and superb.

  • Stayed November 2011, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rhode Island
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed November 10, 2011

Every minute here was wonderful. Spotlessly clean public areas and room. My room was spacious, with very good bathroom amenities. Large walk in marble shower. Robe and slippers in closet. Interior access to Casino, where there are more than a dozen restaurants and lots of shopping. Adjoins the Southbank Riverfront, so it is close to lots of other restaurants and shops, as well as a short walk over the bridge to the Melbourne Aquarium and the CBD. Needed help with an airline issue and concierge was very patient and helpful. I'd stay here again.

Room Tip: Ask for riverview.
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  • Stayed October 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed October 31, 2011

Initially the Hotel was lovely. The lady that checked us in was happy and very accommodating. The room was simple with a lovely view towards the river. However, upon realising that I may be stranded in Melbourne due to the Qantas grounding I rang up the front desk to see if I could get a late checkout (so I could have time to organise what I would do etc.). I was told upon this request that this was not possible due to the hotel receiving a heavy booking the next day. When I requested how much an extra night would cost I received a sigh and was told the standard rate. He advised me that these rooms would probably be booked out. I awoke the next day with no idea where I would be staying that night and although the room was beautiful and the service was fine up to that date, I would not be staying at the Crown Promenade another night (due to the person I spoke to the night before). My decision not to stay that night was further compounded when I received a sarcastic thankyou smile from the lady who checked us out. I ended up staying the next night at the Grand Hyatt and the service was impeccable.

  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Qld
Level Contributor
64 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed October 31, 2011

Stayed at this hotel for a conference - nice (not outstanding) hotel close to Crown Casino and all that Melbnourne has to offer. The rooms are large and comfortable however lack and real flair, stock standard corporate room. Ordered room service and the food was outstanding. Front desk staff polite.

  • Stayed October 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aussie
Level Contributor
239 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
4 of 5 stars Reviewed October 31, 2011

We stayed here for a convention at the convention centre, which is right next door so location was perfect for that. Also the casino is across the road and the hotel is perfect access to all you need CBD Melbourne. A quick tram ride takes you to Vic Market, walk across the bridge and your right in the heart of the city with Bourke St Mall, and some amazing lanes and alleyways full of Cafes and restaurants.
The Hotel itself is fantastic, rooms are huge with amazing views ( we stayed on the 18th floor) and the beds are very comfortable with fresh crisp manchester. The Bathroom is large and clean with a double shower and nice amenities. A flat screen TV has a multitude of channels and Tea/coffee is provided.
Buffett breakfast is provided but we did not choose this option, but we had breakfast delivered to the room which was large and sufficient.
You can choose a few running tracks if thats your fancy, one being a run along the Yarra or the nearby 'Tan'. Great way to start the day.
This hotel has all you would want in either overnight or longer stays.
I would stay here again, with pleasure.

Room Tip: Room with a view, overlooking the Yarra. City side.
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  • Stayed October 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed October 27, 2011

Stayed in a lovely corner room for 4 nights (was offered upgrade to this at a reasonabl fee) with wonderful views over Melbourne through 2 walls of floor to ceiling windows. Bed & pillows divine! Bathroom & towels great. Infinity Pool was perfect! And the Spa wasn't bad either! Reception staff were very pleasant and helpful. I would highly recommend this hotel and hope to stay there again in the future.

Room Tip: Enjoy! Corner room on 19th floor just perfect!
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  • Stayed September 2011, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crown Promenade Melbourne

Address: 8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Melbourne
#18 Business Hotel in Melbourne
#21 Romantic Hotel in Melbourne
#21 Family Hotel in Melbourne
#23 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crown Promenade Melbourne 4.5*
Number of rooms: 465
Official Description (provided by the hotel):
Relaxed, award-winning and thoroughly modern, Melbourne's Crown Promenade offers you a fresh perspective on how good a hotel can be. Located in the heart of the action - Melbourne's vibrant Southbank entertainment precinct and directly linked to the exciting Crown Entertainment Complex, Crown Promenade is also close to the CBD, the Melbourne Exhibition Centre and the city's most famous arts and sporting facilities. Eat and drink in style at Mesh restaurant or Tonic Bar, relax by the pool or take a walk to the 24 hour action of Melbourne's Crown Entertainment Complex. Sleep, eat, work or play - you can do it all in style at Crown Promenade.- Winner for ‘Deluxe Accommodation’ in the 2009 Qantas Australian Tourism Awards- Winner of the ‘Superior Accommodation Hotel of the Year’, in the 2009 Australian Hotels Association (AHA) Awards Victoria ... more   less 
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Also Known As:
Hotel Crown Promenade

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