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“Great hotel! Spectacular city skyline views! 5-star feel without the 5-star price!” 5 of 5 stars
Review of Crown Promenade Melbourne

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Crown Promenade Melbourne
4.5 of 5 Hotel   |   8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia   |  
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Ranked #24 of 171 hotels in Melbourne
Perth, Australia
Top Contributor
72 reviews 72 reviews
38 hotel reviews
Reviews in 23 cities Reviews in 23 cities
94 helpful votes 94 helpful votes
“Great hotel! Spectacular city skyline views! 5-star feel without the 5-star price!”
5 of 5 stars Reviewed October 21, 2011

I have recently returned from a stay at the Crown Promenade Hotel whilst attending a conference. I chose to stay here for the convenience of being at the conference hotel. At the time of booking I was a little concerned that it would feel like "the poor relation" to the more luxurious Crown Towers, however, my fears were quickly proven wrong! Although the lobby area is somewhat unspectacular in comparison to the Towers, the accommodation was 5-star standard and the views spectacular.

LOCATION:- Having lived in Melbourne for nearly 30 years, I was apprehensive about staying in this part of town as I have always preferred the boutique Eastern aspect of the city, around Collins St and the Fitzroy Gardens. However, this region has come a long way in the last decade, and the Southbank and Crown Complexes have a much more upmarket feel now. Southbank has lovely cafes & restaurants, whilst the Crown Complex has the casino and boutique shopping all well-linked by stylish enclosed walkways. It is still conveniently located for walking access to the central city, and to the new Docklands development and DFO outlet shopping. Being close to major arterial routes, it is also easy public transport or taxi access for shopping or dining outside of the city centre.

ROOM:- I stayed in a luxury corner suite on the 22nd floor after finding an early bird deal online through the hotel website. The suite was very spacious and had spectacular views of the Melbourne skyline being situated on the corner of the building which allowed nearly 180 degree views. The furnishings were modern & comfortable, and the facilities excellent. There was a large living & dining area with full length windows, comfy couches, widescreen plasma, dining table, workstation desk & minibar. The bedroom was spacious with plenty of robe & drawer space. The suite had a large ensuite bathroom (large oval spa, separate walk-in shower, toilet & double vanities). The curtains were electrically controlled with both sheer & blockouts to allow full views of the city or privacy, and the air-con/heating very efficient & quiet (you are likely to require both on the same day in Melbourne!). The suite was very quiet with no external road noise whatsoever, and very little noise from adjacent rooms. Housekeeping was excellent, and the room was spotless each day. On my second last day, the manager arranged for a surprise delivery of a complimentary bottle of chilled sparkling wine which was an unexpected and appreciated gesture.

HOTEL FACILITIES:- The business centre was excellent and efficiently assisted me when I was faced with attending to some urgent documents back home. I did not have the opportunity to use the fitness centre, but other work colleagues commented that it was of a very good standard.

My only criticisms of the hotel - no spa onsite (you would need to walk to the Towers or Metropol for their onsite spas) and a somewhat understated and lack-lustre hotel lobby - very small criticisms for what I would otherwise consider an excellent hotel.

Of the three Crown hotels, I would definitely highly recommend the Promenade. I prefer the light and airy spaciousness of the Promenade (the Metropol, whilst modern and luxe, seemed a little dark & pokey - I think it was a combination of a comparative lack of natural light due to the buildings' position and orientation, and darker coloured furnishings). Whilst the Towers has the reputation for being the more luxurious with a higher star rating, it is also noticeably more expensive, and I wonder whether you actually get that much more for the money spent (I can only comment from recent website pictures when I was making my booking as I have not been to the Towers for many years).

In summary, I had a very enjoyable stay in this hotel which definitely exceeded my expectations. The suite was comfortable and spacious, the views spectacular, and the service great. I think overall the Promenade represents excellent value!

Room Tip: Suites are worth the splurge! Views from the higher floors are spectacular!
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  • Stayed October 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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uk
Senior Contributor
38 reviews 38 reviews
19 hotel reviews
Reviews in 28 cities Reviews in 28 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed October 21, 2011

We stayed here for 7 nights and the hotel was fantastic. Great central location within easy walking distace of all restaurants. Its central location makes it easy to get trams, trains etc and there is a free tram service which covers all of the main tourist areas with a commentary. This is excellent to get around. Recommend visiting the Museum which is modern and interactive also the Melbourn Jail is a good experience. If you like a good authentic Greek meal during your stay I recommend Stalagtitles http://www.stalactites.com.au/ on the corner of Lonsdale and Russell street. Open 24 hours with a queue out of the door ! - great stay on the whole and would stay in this hotel again.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
87 reviews 87 reviews
32 hotel reviews
Reviews in 34 cities Reviews in 34 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed October 20, 2011

Stayed here at the Crown Promenade for an onsite conference for 3 nights. I found this accommodation excellent, clean and tidy and nicely presented. Cleaning was exceptional from the main lobby to hallways to lifts to your room.
The Location of this hotel is right opposite Crown Casino, its in an area of Melbourne with not much else, so be prepared to either walk or take a taxi to your chosen destinations. (A bit of a dead part of town)
The first night i was located on the 6th floor in a corner suite which was lovely with all the glass windows but the view was not all that great, I looked down on the rooftops of the gymnasium, and pool area. Was kept awake at 3am with people talking in this area. Not good ask for a room higher up in the building.
I complained to the Concierge about this problem and I was easily relocated to a different floor, now the 18th, I was easily accommodated and had help relocating my belongings to another floor. Nothing was a bother for the people that work at this hotel, they were friendly and only too happy to assist.
The 18th floor corner room (suite) has a fantastic view up the river, the bathrooms are very modern and the shower spacious. The sun just poured into this room. The lounge area is very adequate with 2 single lounge chairs to enjoy the view from. TV an excellent size and Foxtel fantastic (I don't have Foxtel at home, I am probably only one of the few of us that don't have it - so I always enjoy it when I am away).
I had breakfast at this hotel (continental $21.90) very good and the food presented well.
Tonic bar a great meeting place although they do need more staff in here to serve.
Conference facilities at this hotel are very good with various meeting/lecture rooms available, it was very open area with plenty of light filtering in on displays etc. Conference food very good and dietary requirements catered for. Although coffee could taste better.

Thank you Crown Promenade for a lovely stay and Conference Venue.
Your staff are exceptional.

Room Tip: Choose a corner suite high up in the building. The sun just pours into the rooms.
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  • Stayed October 2011, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thailand
Top Contributor
55 reviews 55 reviews
55 hotel reviews
Reviews in 24 cities Reviews in 24 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed October 17, 2011

Stayed here for 4 nights in September.
The rooms are business like, clean and comfy with good TV. Only thing letting it down was the shower pressure which was lacking.
Staff were friendly and did their jobs well and overall I felt good there.
Crown complex is a world class casino, restaurants, shops etc and the overall vibe there is fun.
If you can get a good deal, well worth a stay there.

Room Tip: I am a smoker, and the smoking rooms are on the 8th floor. Still a nice view.
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  • Stayed September 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Adelaide, SA
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 17, 2011 via mobile

My husband and I stayed last weekend in a corner room. The room was lovely. Simply decorated, the art work looked like a do it yourself half hour job which was surprising. But the ottoman by the window was a perfect touch and I
Spent mornings gazing over the views of the ocean on the horizon.
The sky bridge to the casino was so convenient! The hotel staff were professional.. Some what stuffy and not particularly friendly but not unfriendly, just not interested in small talk. Also, because it was my husbands birthday a friend sent a bottle Of champagne which was ordered around midday the wine was still not in the room by the time we arrived at 6 pm. Killed the surprise for my husband when I had to chase it up for her. Somewhat disappointing. Anyway, I do recommend this hotel for the views and convenience but not value for money... Much rather hotels more central and better value.

  • Stayed October 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland, New Zealand
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 15, 2011

I stayed at the Crown Promenade Hotel when in Melbourne recently for a conference. When I checked in, my room wasn't ready as it was only about 10.45am so they gave me the option of upgrading to an available corner room for an extra $30 per night. I decided to take it as I didn't want to sit around until the standard room came available.

The room was nice with adequate amenities. I ate room service dinner twice and both times the food was lovely. The buffet breakfast was also nice.

Friendly helpful staff.

Only negative was that on the first night the only bar in the hotel was closed for a private function which meant we had to go further afield to find another bar to relax and have a glass of wine and chat about the day.

  • Stayed October 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
victoria, australia
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 14, 2011

We usually try to pat less then $200 for a night in a hotel in Melbourne, but as we were attending a function at crown we decided to pay a little bit more and stay at the Crown. Were really pleased we did. Stayed in a standard room that had a great view over the city (floor to cieling window). room was a good size and clean. With everything you could ask for in a standard room. Reception Staff very chatty and mixed the professional with personal sevice. Even the house-keeping staff said good morning as we passed.
Also parked in the crown multi car park which was good if you are staying in any of the hotels. very clean and well lit and only $10 for the stay.
Will definatly stay at the crown promenade again.

  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crown Promenade Melbourne

Address: 8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Melbourne
#18 Romantic Hotel in Melbourne
#22 Business Hotel in Melbourne
#24 Luxury Hotel in Melbourne
#28 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Crown Promenade Melbourne 4.5*
Official Description (provided by the hotel):
Relaxed, award-winning and thoroughly modern, Melbourne's Crown Promenade offers you a fresh perspective on how good a hotel can be. Located in the heart of the action - Melbourne's vibrant Southbank entertainment precinct and directly linked to the exciting Crown Entertainment Complex, Crown Promenade is also close to the CBD, the Melbourne Exhibition Centre and the city's most famous arts and sporting facilities. Eat and drink in style at Mesh restaurant or Tonic Bar, relax by the pool or take a walk to the 24 hour action of Melbourne's Crown Entertainment Complex. Sleep, eat, work or play - you can do it all in style at Crown Promenade.- Winner for ‘Deluxe Accommodation’ in the 2009 Qantas Australian Tourism Awards- Winner of the ‘Superior Accommodation Hotel of the Year’, in the 2009 Australian Hotels Association (AHA) Awards Victoria ... more   less 
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Also Known As:
Hotel Crown Promenade

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