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“They take $100 every night you stay off your credit card, and take 7 days to refund it” 4 of 5 stars
Review of Crown Promenade Melbourne

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Crown Promenade Melbourne
4.5 of 5 Hotel   |   8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia   |  
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Winter Saver
Ranked #26 of 172 Hotels in Melbourne
Certificate of Excellence 2014
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“They take $100 every night you stay off your credit card, and take 7 days to refund it”
4 of 5 stars Reviewed May 2, 2011

Nice place, wasn't informed they would take 'security deposit' of $100 a night. I rang to enquire why money was missing. Their response was 'it's standard practice' very rude!!!!

  • Stayed April 2011
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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1,372 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (358)
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English first
Auckland Region, New Zealand
Top Contributor
100 reviews 100 reviews
56 hotel reviews
Reviews in 44 cities Reviews in 44 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed April 16, 2011

The hotel is adjacent to the Crown Towers Hotel and all the restaurants of Southbank. A short walk to the city and slightly further Federation Square. Stayed here for a conference which was well organised.

Minor lapses in cleanliness ( the occasional black hair in the bathroom) and the towels are getting a bit past their use by date.

Only ate in the restaurant for the buffet breakfast but it was good.

Would stay again

  • Stayed April 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Melbourne
Senior Contributor
40 reviews 40 reviews
37 hotel reviews
Reviews in 32 cities Reviews in 32 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed April 4, 2011

I spent an over night at the Promenade for my birthday. Upon arival they offered me an upgrade for $40.

The room was fantastic, its a great modern hotel. Great time on the gaming floor and look forward to my next stay!

  • Stayed January 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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keilor
1 review
4 of 5 stars Reviewed March 23, 2011

We love staying at this hotel. Very central to everything in Melbourne. Good night sleep, the bedding is relaxing. Lots of things to do, or simply just relax in the pool. We had a fanatastic buffet lunch at Mesh all you can eat and wine for $45, the only dissapointment was breakfast at the same restaurant, everything was luke warm or cold, but when we told the Manager he told the chef and they replaced the food. I think they should have more packages so people can take advantage of this great hotel.

  • Stayed March 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Wellington
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 23, 2011

I really find hotels quite uncomfortable beings so never really expect all that much. I was pleasantly surprised to find this hotel in Melbourne ticked all the boxes for me. I'll stay there again.

  • Stayed January 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Paris/HK
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed March 16, 2011

I stay at the Promenade 9 nights during my recent business trip in Melbourne.
The room is good enough for the standard, just a bath tub will be better. Nothing to complain about the room
BUT
In the middle of my stay, I left my room in the morning to go to a business appointment and what happen, the lift was blocked in the 11/F!!!
I was blocked more than 30mins in the lift. When the maintenance people manage to open the door, a kind of manager who didn't introduce himself "welcome" us and say he's sorry, blabla, and asked for my room number, so I gave him my room number and left the hotel cos I was already late.
Normally even for a little complain re the room or the service, the GM or PR always write a apologise letter and do a commercial gesture. but I got Nothing!!! I spent aud2300 in this hotel!!! and the GM don't even take time (which is only 5min) to write a apologize letter!
I don't even know why the guy asked for my room number if he already knew that they will do nothing!
And at the check out, the receptionist asked how was my stay, and I told him about my story. And the only thing he has to do, is laugh and tell me :"no luck"

If a manager of the Promenade read this comment, please take in consideration that even if we are not a member of Crown casino, we are still a guest of your hotel and expect to be serving well.

Stayed February 2011, traveled on business
Was this review helpful? Yes 2
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Chester, United Kingdom
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 13, 2011

Just returned from holiday in Oz with the Crown Promenade Hotel the first hotel we stayed in - there for 3 nights and the hotel is close enough to walk into the main parts of Melbourne, is close to the transport system (try the free City Tram which takes you round to most of the main attractions) and lots of the restaurants on the South side of the river.
The new Mall with shops and restaurants is next door and can be accessed from the hotel if you dont mind walking through a Casino during the day.
Staff were helpful and friendly, hotel modern and clean with lovely picture windows with window seats to make the best of the view.
Our package didnt include meals but can recommend the World restaurant on the Southbank and the Old Tea Room just off Collins for breakfast.
If we get back to Melbourne we would stay here again.

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crown Promenade Melbourne

Address: 8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Melbourne
#20 Family Hotel in Melbourne
#22 Romantic Hotel in Melbourne
#22 Business Hotel in Melbourne
#25 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crown Promenade Melbourne 4.5*
Number of rooms: 465
Official Description (provided by the hotel):
Relaxed, award-winning and thoroughly modern, Melbourne's Crown Promenade offers you a fresh perspective on how good a hotel can be. Located in the heart of the action - Melbourne's vibrant Southbank entertainment precinct and directly linked to the exciting Crown Entertainment Complex, Crown Promenade is also close to the CBD, the Melbourne Exhibition Centre and the city's most famous arts and sporting facilities. Eat and drink in style at Mesh restaurant or Tonic Bar, relax by the pool or take a walk to the 24 hour action of Melbourne's Crown Entertainment Complex. Sleep, eat, work or play - you can do it all in style at Crown Promenade.- Winner for ‘Deluxe Accommodation’ in the 2009 Qantas Australian Tourism Awards- Winner of the ‘Superior Accommodation Hotel of the Year’, in the 2009 Australian Hotels Association (AHA) Awards Victoria ... more   less 
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Also Known As:
Hotel Crown Promenade

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