I think this service is a fantastic idea for genuine tourists who are genuinely interested in finding out about the city and its attractions. However, I do feel this service should charge a nominal fee for use so that it is not abused by locals who don't want to pay for their quick trips across town. We were on a tram from our hotel to the museum which had been hijacked by locals and the genuine tourists (my family and another one), probably not used to having so little personal space, got frustrated and got off, took out their maps and started walking. Welcome to Melbourne! When the rude, obvious local started abusing people and telling them to squash in so she could get on I queried her about why she would use this service and not pay for her ticket on her myki card. Apparently she had paid but missed her tram. There was a tram right behind us, clearly able to take her to the same place as the city circle tram, if not further, and it was empty. Come on people, it's meant to be a tourist service that highlights the wonderful things Melbourne has to offer but it is being abused by tight @$$ locals and making the experience quite unpleaseant.